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Contact us

Contact us

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we always love to hear from you.

We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.


Call us

Current customers

0300 130 3030

You can contact each of our care homes directly by using the location finder on the top right of this page. This number is for our reception desk in Colchester and is open from 8:15am to 6pm, Monday to Friday (excluding public holidays).

New customers

0333 321 0939

All calls are charged at a local rate. This line is open from 9am and 6pm, Monday to Friday (excluding public holidays).

Please note, we are unable to manage enquiries from potential or existing suppliers or current and future employees via this number – please contact the relevant care home directly.

Calls may be recorded for quality and training purposes.

Job seekers

If you are looking for a career with Care UK, we would be delighted to hear from you. As we have a wide range of homes, roles and locations, the most efficient and effective way for us to help you is through our careers website where you can find and apply for vacancies near you.

Partners and suppliers

If you are currently a Care UK partner or you would like to talk to us about the services you provide, please contact the relevant care home directly. Due to the volume of contacts we receive, we are not always able to respond to all speculative supplier requests.

Feedback and complaints

You can find out more about how to provide feedback or make a complaint about any aspect of our service here. You’re also welcome to leave a comment now in the ‘contact us’ enquiry form opposite. Please allow three working days for us to respond to you.

Media enquiries

Details of how to contact our media relations team are provided in the media section of our corporate website.


Find us

Colchester

Connaught House

850 The Crescent

Colchester Business Park

Colchester

Essex

CO4 9QB (for satnav please use CO4 9YQ)

Telephone: 0300 130 3030

Find us on Google Maps

Get in touch

Latest news

Our news

Care home residents set sail down the Thames

Care home residents set sail down the Thames

September 15 2017

Residents at a Care UK home in Kingston-upon-Thames recently took to the water for an exciting afternoon of boating on the River Thames.

Read more >

Eye school pupils become dementia friends

Eye school pupils become dementia friends

September 6 2017

Residents at Hartismere Place were joined by pupils from St Peter and St Paul CEVA Primary School to take part in a Dementia Friends information session.

Read more >

Name announced for Care UK’s new home

Name announced for Care UK’s new home

August 25 2017

Coming up with a name for a new care home isn’t always easy so Care UK colleagues invited the West Midlands local community to help find a name for its latest new development.

Read more >

Health news

Don’t be tempted to ignore sudden eye problems

Don’t be tempted to ignore sudden eye problems

September 18 2017

Eye health experts are warning people not to risk permanent visual impairment by ignoring the early signs of trouble.

Read more >

Read more news >