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Contact us

Contact us

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we always love to hear from you.

We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.


Call us

Current customers

0300 130 3030

You can contact each of our care homes directly by using the location finder on the top right of this page. This number is for our reception desk in Colchester and is open from 8:15am to 6pm, Monday to Friday (excluding public holidays).

New customers

0333 321 0939

All calls are charged at a local rate. This line is open from 9am and 6pm, Monday to Friday (excluding public holidays).

Please note, we are unable to manage enquiries from potential or existing suppliers or current and future employees via this number – please contact the relevant care home directly.

Calls may be recorded for quality and training purposes.

Job seekers

If you are looking for a career with Care UK, we would be delighted to hear from you. As we have a wide range of homes, roles and locations, the most efficient and effective way for us to help you is through our careers website where you can find and apply for vacancies near you.

Partners and suppliers

If you are currently a Care UK partner or you would like to talk to us about the services you provide, please contact the relevant care home directly. Due to the volume of contacts we receive, we are not always able to respond to all speculative supplier requests.

Feedback and complaints

You can find out more about how to provide feedback or make a complaint about any aspect of our service here. You’re also welcome to leave a comment now in the ‘contact us’ enquiry form opposite. Please allow three working days for us to respond to you.

Media enquiries

Details of how to contact our media relations team are provided in the media section of our corporate website.


Find us

Colchester

Connaught House

850 The Crescent

Colchester Business Park

Colchester

Essex

CO4 9QB (for satnav please use CO4 9YQ)

Telephone: 0300 130 3030

Find us on Google Maps

Get in touch

Latest news

Our news

Harrow School children get crafty for new care home

Harrow School children get crafty for new care home

May 18 2017

Local school children have created eye-catching artwork to decorate the building site of Harrow’s newest care home.

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The Burroughs takes a walk on the wild side

The Burroughs takes a walk on the wild side

May 17 2017

The Burroughs took a walk on the wild side when residents were given the opportunity to get up close and personal to a host of creatures and critters from around the globe.

Read more >

A helping hand for overwhelmed carers

A helping hand for overwhelmed carers

May 15 2017

More than half of people (60 per cent) who care for a loved one feel ‘overwhelmed’ by their responsibilities – with nearly a fifth (18 per cent) saying they feel overwhelmed ‘all the time’.

Read more >

Health news

Keep hydrated in the hot weather

Keep hydrated in the hot weather

May 25 2017

With a bank holiday forecast suggesting many of us will enjoy warm weather in the next few days here’s some tips on keeping everyone fully hydrated and comfortable:

Read more >

Read more news >