You are here

Contact us

Contact us

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we always love to hear from you.

We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.

Call us

Current customers

01206 752 552

You can contact each of our care homes directly by using the location finder on the top right of this page.  This number is for our reception desk in Colchester, and is staffed between 8:15am and 6pm, Monday to Friday (excluding public holidays). 

New customers

0333 321 0939

All calls are charged at a local rate. This line is open from 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday. 

Please note, we are unable to manage enquiries from potential or existing suppliers or current and future employees via this number – please contact the relevant care home directly.

Calls may be recorded for quality and training purposes.

Job seekers

If you are looking for a career with Care UK, we would be delighted to hear from you.  As we have a wide range of homes, roles and locations, the most efficient and effective way for us to help you is through our careers website where you can find and apply for vacancies near you.

Partners and suppliers

If you are currently a Care UK partner or you would like to talk to us about the services you provide, please contact the relevant care home directly.  Due to the volume of contacts we receive, we are not always able to respond to all speculative supplier requests.

Feedback and complaints

You can find out more about how to provide feedback or make a complaint about any aspect of our service here. You’re also welcome to leave a comment now in the ‘contact us’ enquiry form opposite. Please allow three working days for us to respond to you.

Media enquiries

Details of how to contact our media relations team are provided in the media section of our corporate website.

Find us


Connaught House
850 The Crescent
Colchester Business Park
CO4 9QB (for satnav please use CO4 9YQ)

Telephone: 01206 752 552

Find us on Google Maps

Get in touch

Latest news

Our news

News about Care UK’s Wellbeing Foundation

News about Care UK’s Wellbeing Foundation

February 9 2015

Belinda Moore, the Chair of Care UK’s Wellbeing Foundation Board, talks about why the Foundation is supporting music therapy initiatives and outlines some of the charities which have already benefited from its grassroots grants.

Read more >

Championing dignity in health and social care

Championing dignity in health and social care

February 6 2015

Teams at independent sector health and social care provider Care UK marked Dignity Action Day with a series of special events championing dignity and the organisation’s commitment to offering everybody the highest levels of dignity and care.

Read more >

New manager at the helm of £9.2 million Cheadle care home

New manager at the helm of £9.2 million Cheadle care home

January 9 2015

Care UK has announced the appointment of home manager, Mark Shockledge, who takes the helm of state-of-the-art care home, Abney Court, as it gears up to welcome its first residents in April.

Read more >

Health news

£300m pledge to drive forward dementia research and care

£300m pledge to drive forward dementia research and care

February 27 2015

The government has announced it will invest more than £300 million into dementia research and innovation as part of a five year strategy to improve care and awareness of the condition.

Read more >

Read more news >