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Contact us

Contact us

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we always love to hear from you.

We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.


Call us

Current customers

0300 130 3030

You can contact each of our care homes directly by using the location finder on the top right of this page. This number is for our reception desk in Colchester and is open from 8:15am to 6pm, Monday to Friday (excluding public holidays).

New customers

0333 321 0939

All calls are charged at a local rate. This line is open from 9am and 6pm, Monday to Friday (excluding public holidays).

Please note, we are unable to manage enquiries from potential or existing suppliers or current and future employees via this number – please contact the relevant care home directly.

Calls may be recorded for quality and training purposes.

Job seekers

If you are looking for a career with Care UK, we would be delighted to hear from you. As we have a wide range of homes, roles and locations, the most efficient and effective way for us to help you is through our careers website where you can find and apply for vacancies near you.

Partners and suppliers

If you are currently a Care UK partner or you would like to talk to us about the services you provide, please contact the relevant care home directly. Due to the volume of contacts we receive, we are not always able to respond to all speculative supplier requests.

Feedback and complaints

You can find out more about how to provide feedback or make a complaint about any aspect of our service here. You’re also welcome to leave a comment now in the ‘contact us’ enquiry form opposite. Please allow three working days for us to respond to you.

Media enquiries

Details of how to contact our media relations team are provided in the media section of our corporate website.


Find us

Colchester

Connaught House

850 The Crescent

Colchester Business Park

Colchester

Essex

CO4 9QB (for satnav please use CO4 9YQ)

Telephone: 0300 130 3030

Find us on Google Maps

Get in touch

Latest news

Our news

Care UK teams set a new record for their fundraising for Children in Need

Care UK teams set a new record for their fundraising for Children in Need

April 10 2017

Care UK teams across the country have broken their own fundraising record for the most recent Children in Need campaign, with news that their efforts have been topped up with a £2,000 match-funding cheque from the charitable donation scheme the provider offers.

Read more >

Heather View resident revisits her hay-day

Heather View resident revisits her hay-day

April 5 2017

A Heather View resident was given the chance to reconnect with her lifelong hobby when she visited a local stables.

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Eight Care UK care homes win approval of national care inspectors

Eight Care UK care homes win approval of national care inspectors

March 31 2017

A national care watchdog has given eight Care UK care homes the seal of approval.

Read more >

Health news

Get up and make it happen!

Get up and make it happen!

April 24 2017

Eating your lunch ‘al desko’ may be an increasing part of working life in Britain but on Friday 28 April we are all being encouraged to take a break and go for a walk.

Read more >

Read more news >