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Contact us

Contact us

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we always love to hear from you.

We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.

Call us

Current customers

01206 752 552

You can contact each of our care homes directly by using the location finder on the top right of this page. This number is for our reception desk in Colchester, and is staffed between 8:15am and 6pm, Monday to Friday (excluding public holidays). 

New customers

0333 321 0939

All calls are charged at a local rate. This line is open from 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday. 

Easter opening hours: this line will be open from 9am to 5pm Good Friday to Easter Monday.

Please note, we are unable to manage enquiries from potential or existing suppliers or current and future employees via this number – please contact the relevant care home directly.

Calls may be recorded for quality and training purposes.

Job seekers

If you are looking for a career with Care UK, we would be delighted to hear from you.  As we have a wide range of homes, roles and locations, the most efficient and effective way for us to help you is through our careers website where you can find and apply for vacancies near you.

Partners and suppliers

If you are currently a Care UK partner or you would like to talk to us about the services you provide, please contact the relevant care home directly.  Due to the volume of contacts we receive, we are not always able to respond to all speculative supplier requests.

Feedback and complaints

You can find out more about how to provide feedback or make a complaint about any aspect of our service here. You’re also welcome to leave a comment now in the ‘contact us’ enquiry form opposite. Please allow three working days for us to respond to you.

Media enquiries

Details of how to contact our media relations team are provided in the media section of our corporate website.

Find us


Connaught House
850 The Crescent
Colchester Business Park
CO4 9QB (for satnav please use CO4 9YQ)

Telephone: 01206 752 552

Find us on Google Maps

Get in touch

Latest news

Our news

Ex-racehorse Cavallini a big hit with care home residents

Ex-racehorse Cavallini a big hit with care home residents

March 23 2015

Care UK’s Francis Court care home recently welcomed a very special visitor to celebrate Cheltenham Ladies’ Day – a retired ex-racehorse called Cavallini, along with his owner and jockey Emily Tyson.

Read more >

At last dementia is getting the attention it requires

At last dementia is getting the attention it requires

March 5 2015

In her first article, Pauline Houchin, Care UK’s new head of care & clinical services, welcomes the increase in interest and funding that  dementia care and research is receiving.

Read more >

News about Care UK’s Wellbeing Foundation

News about Care UK’s Wellbeing Foundation

February 9 2015

Belinda Moore, the Chair of Care UK’s Wellbeing Foundation Board, talks about why the Foundation is supporting music therapy initiatives and outlines some of the charities which have already benefited from its grassroots grants.

Read more >

Health news

Keeping active is a great boost to health

Keeping active is a great boost to health

March 27 2015

Keeping physically active is one of the keys to a healthy life, the government’s Health Select Committee has confirmed, and even small changes to activity levels in homes and workplaces “can have a dramatic positive impact on health”.

Read more >

Read more news >