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Contact us

Contact us

Whether you are already a customer or are considering one of our care homes for yourself or a loved one, we always love to hear from you.

We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.


Call us

Current customers

01206 752 552

You can contact each of our care homes directly by using the location finder on the top right of this page. This number is for our reception desk in Colchester, and is staffed between 8:15am and 6pm, Monday to Friday (excluding public holidays). 

New customers

0333 321 0939

All calls are charged at a local rate. This line is open from 9am to 7pm Monday to Friday and 9am to 5pm Saturday.

Please note, we are unable to manage enquiries from potential or existing suppliers or current and future employees via this number – please contact the relevant care home directly.

Calls may be recorded for quality and training purposes.

Job seekers

If you are looking for a career with Care UK, we would be delighted to hear from you.  As we have a wide range of homes, roles and locations, the most efficient and effective way for us to help you is through our careers website where you can find and apply for vacancies near you.

Partners and suppliers

If you are currently a Care UK partner or you would like to talk to us about the services you provide, please contact the relevant care home directly.  Due to the volume of contacts we receive, we are not always able to respond to all speculative supplier requests.

Feedback and complaints

You can find out more about how to provide feedback or make a complaint about any aspect of our service here. You’re also welcome to leave a comment now in the ‘contact us’ enquiry form opposite. Please allow three working days for us to respond to you.

Media enquiries

Details of how to contact our media relations team are provided in the media section of our corporate website.


Find us

Colchester

Connaught House
850 The Crescent
Colchester Business Park
Colchester
Essex
CO4 9QB (for satnav please use CO4 9YQ)

Telephone: 01206 752 552

Find us on Google Maps

Get in touch

Latest news

Our news

Newbury care home celebrates VE Day in 1940s style

Newbury care home celebrates VE Day in 1940s style

May 19 2015

Residents at Winchcombe Place were joined by serving forces, including representatives from Denison Barracks in Hermitage, for a trip down memory lane to celebrate VE Day.

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Celebrating International Nurses Day

Celebrating International Nurses Day

May 12 2015

Nurses, patients and residents at Care UK hospitals and care homes nationwide have today celebrated International Nurses Day.

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Dementia Guide Helps Carers Get Good to Go

Dementia Guide Helps Carers Get Good to Go

April 28 2015

With more than two million people in the UK predicted to be living with dementia by 2051, one of the UK’s largest providers of residential care, Care UK, has published Good to Go – a guide to overcoming the challenges of getting out and about, aimed at transforming the experiences of those caring for loved ones living with dementia.

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Health news

Care UK guide and seminars help communities to support people with dementia

Care UK guide and seminars help communities to support people with dementia

May 19 2015

With an estimated one in three people aged over 65 living with dementia, and research suggesting that one person develops the condition every three minutes, Care UK teams nationwide have been marking the run-up to Dementia Awareness Week by helping communities communicate more effectively with people living with the condition.

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