Care homes | Getting to know the individual | Care UK

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Getting to know the individual

Getting to know the individual

We take a flexible approach to getting to know your loved one, ensuring that the care we provide adapts to their needs, desires and choices as they change.

We understand that moving home can be a daunting prospect, so we work with each new resident and their family to learn about their life stories, their interests, likes and dislikes. We find out what they enjoy doing and eating, where they have lived, what jobs they’ve done and where their favourite places are.

These in-depth conversations with you and your loved one, helps us to unlock our understanding of the individual. When we have a full appreciation of your loved one’s personality and past, we can design care and support plans that will meet – and exceed – their needs and wishes today and into the future.

In-depth understanding

Residents who are living with dementia can find it hard to communicate what they need, leading them to become frustrated and afraid. Our person focused approach is particularly helpful at times like this because we will already have an in-depth understanding of the possessions, people and places that are important to them, so we can better understand their actions.

Our priority is to give them the best of care while helping you both to enjoy special moments together – the quality time that you may have lost as their needs have changed.

Here are some of the ways our care homes will learn about each of its residents:

  • life histories: understanding the key points in your loved one’s life helps us to understand what’s important to them
  • timelines: a chart of the significant events in their life gives us key insights into crucial details such as where/when they were born, school days and work life, marriage, children and grandchildren
  • key people: knowing who the important people are, or have been, in your loved one’s life gives us important cues for communication. This may involve using photos or possessions from their past that help to evoke happy memories
  • everyday preferences: capturing your loved one’s likes and dislikes and routines is crucial to ensuring they’re happy day to day. What foods do they enjoy?
  • interests and hobbies: keeping active is vital to helping a person to maintain a sense of independence. We’re keen to learn about their interests and hobbies so we can build these into our activity plans and help them to continue doing the things they love

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