Care homes | Getting to know the individual | Care UK

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Getting to know you

Getting to know you

We take the time to get to know you and your loved ones, putting each resident’s needs, desires and choices at the heart of the care we provide.

Moving home can be a daunting prospect, particularly for someone living with dementia.  We work with each new resident and their family to make this transition as easy as possible by starting a Life Story Bookfor each individual as soon as they make the decision to move into one of our homes.  Your book can include details of what you enjoy doing and eating, where you have lived, your important people and your favourite places.  

The books inform a care plan which outlines how you would like to continue living once you move into care and will include your hopes and aspirations for the future.  This enables our teams to get to know you and your family as quickly as possible and help you settle into your new home and new way of life. 

Our teams take a person-centred approach to care planning puts you and your personal choices at the heart of the care and support we provide.  No two care plans will ever be the same and we understand the importance of evolving them over time.  Our Resident of the Dayprogramme brings together everyone from our Suite Manager and Head Chef to the Head Housekeeper and Lifestyle Lead to review each care plan once a month to ensure we are adapting to changing interests, aspirations and care needs. 

Latest news

Our news

Care UK supports London Pride

Care UK supports London Pride

July 19 2018

Twenty-five Care UK team members paraded down the streets of London to show their support to London Pride as part of the care home group’s policy of equality and diversity. 

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Highmarket House wins approval of national care inspectors

Highmarket House wins approval of national care inspectors

July 19 2018

A national care watchdog has given Highmarket House the seal of approval, with residents and relatives praising its helpful and attentive team members. 

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Kings Court wins approval of national care inspectors

Kings Court wins approval of national care inspectors

July 19 2018

A national care watchdog has given Kings Court the seal of approval, with residents and relatives praising its positive and attentive team members. 

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Health news

Biomedical Science Day

Biomedical Science Day

July 19 2018

The theme for Biomedical Science Day 2018 is ‘at the heart of healthcare’ and aims to highlight how the role of biomedical science is central to a person’s healthcare throughout their lifetime.

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