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Our people and training

Our people and training

Our people are chosen for their attitude, dedication and caring nature and we are committed to their on-going training and development.

We recognise that our people are far and away our most valuable asset and that our high standards of care can only be met by carefully selected, motivated and able individuals. From our carers and nurses, to our activity coordinators, chefs and maintenance teams, we will go the extra mile to build strong personal relationships with our residents.

A dedicated and forward thinking dementia team

With the help of our non-executive director Dr Nori Graham, we have developed a robust and forward thinking dementia strategy. As a renowned dementia expert and vice president of the Alzheimer’s Society, Nori’s contribution to our dementia strategy has been invaluable and will bring great benefits to the individuals in our care.

Our team of regionally-based dementia specialists ensure that our dementia strategy is implemented across both our residential and community services. This includes training, dementia care mapping, coaching, behaviour support and observations. The dementia specialists also manage crisis support, advise on complex situations and provide support to residents’ families.

Walking in someone else’s shoes

We are committed to providing dementia training for all the people who work in our care homes and day centres so that they have an understanding of what it might be live to live with dementia, including the physical, visual and hearing challenges that the disease poses.

Our specialist dementia training includes a day of intensive empathy training, a day of training around communication and life history training, plus MCA DOLS which provides them with knowledge of the Mental Capacity Act.

Our training helps care staff to put themselves in the shoes of someone living with dementia. If a person truly believes, for example, that they need to catch a bus or collect the children from school, colleagues are encouraged to support them through conversation and helping them to feel valued in the here and now.

“The empathy training gives you a lot more understanding of why a resident might act in a certain way. You develop more patience and work harder to understand what they’re trying to say to you.” Ellen, care support worker

Find out how the carers and residents from one of our care homes benefitted from specialist dementia training, in partnership with Dementia Adventure, by reading this dementia training case study.

Latest news

Our news

Harrow School children get crafty for new care home

Harrow School children get crafty for new care home

May 18 2017

Local school children have created eye-catching artwork to decorate the building site of Harrow’s newest care home.

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The Burroughs takes a walk on the wild side

The Burroughs takes a walk on the wild side

May 17 2017

The Burroughs took a walk on the wild side when residents were given the opportunity to get up close and personal to a host of creatures and critters from around the globe.

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A helping hand for overwhelmed carers

A helping hand for overwhelmed carers

May 15 2017

More than half of people (60 per cent) who care for a loved one feel ‘overwhelmed’ by their responsibilities – with nearly a fifth (18 per cent) saying they feel overwhelmed ‘all the time’.

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Health news

Keep hydrated in the hot weather

Keep hydrated in the hot weather

May 25 2017

With a bank holiday forecast suggesting many of us will enjoy warm weather in the next few days here’s some tips on keeping everyone fully hydrated and comfortable:

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