Our people are chosen for their attitude, dedication and caring nature and we are committed to their on-going training and development.
We recognise that our people are far and away our most valuable asset and that our high standards of care can only be met by carefully selected, motivated and able individuals. From our carers and nurses, to our activity coordinators, chefs and maintenance teams, we will go the extra mile to build strong personal relationships with our residents.
A dedicated and forward thinking dementia team
With the help of our non-executive director Dr Nori Graham, we have developed a robust and forward thinking dementia strategy. As a renowned dementia expert and vice president of the Alzheimer’s Society, Nori’s contribution to our dementia strategy has been invaluable and will bring great benefits to the individuals in our care.
Our team of regionally-based dementia specialists ensure that our dementia strategy is implemented across both our residential and community services. This includes training, dementia care mapping, coaching, behaviour support and observations. The dementia specialists also manage crisis support, advise on complex situations and provide support to residents’ families.
Walking in someone else’s shoes
We are committed to providing dementia training for all the people who work in our care homes and day centres so that they have an understanding of what it might be live to live with dementia, including the physical, visual and hearing challenges that the disease poses.
Our specialist dementia training includes a day of intensive empathy training, a day of training around communication and life history training, plus MCA DOLS which provides them with knowledge of the Mental Capacity Act.
Our training helps care staff to put themselves in the shoes of someone living with dementia. If a person truly believes, for example, that they need to catch a bus or collect the children from school, colleagues are encouraged to support them through conversation and helping them to feel valued in the here and now.
“The empathy training gives you a lot more understanding of why a resident might act in a certain way. You develop more patience and work harder to understand what they’re trying to say to you.” Ellen, care support worker
Find out how the carers and residents from one of our care homes benefitted from specialist dementia training, in partnership with Dementia Adventure, by reading this dementia training case study.