Meet the team | Highmarket House care home in Banbury, Oxfordshire | Care UK

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Highmarket House care home in Banbury, Oxfordshire

Highmarket House

Julia Joy, home manager

I’m a registered nurse and I used to work in hospitals. However, I’ve been a care home manager since 2000. It was the best move for me – I find working in care homes far more satisfying. 

I used to work for Care UK and was keen to rejoin the organisation: it strives to deliver the highest quality care, dignity and respect for residents. As a company it is also very supportive of its colleagues.

I love talking to residents, learning about their lives and meeting their families. I have a fantastic team here and I enjoy chatting to colleagues: they help and support me to do my job and they have some superb ideas about how we can improve residents’ lives, and make Highmarket House a wonderful place to live. 

Erzsebet Szierer, deputy manager

I’ve worked for Care UK before, as a team leader. I knew from my first experience that it’s an excellent company to work for as it puts quality and residents’ care at the heart of everything. It’s nice to be back – this time as a deputy manager. 

We can have very busy days: recently five new residents moved in on the same day on the same suite, but it’s great to see people settling in. I love joining in activities if I can and seeing residents happy and smiling. I’m so proud of the great team here and I’m looking forward to getting to know the residents and helping to bring joy and happiness to their lives.  

Sally Matthews, customer relations manager

I’ve worked in the care industry for more than seven years and I’m very lucky that I love my role. I’m the first main point of contact for families who are looking for the right home and care for their loved one. I’m here to help and advise them and to talk them through what we offer at Highmarket House. I never underestimate what a difficult and emotional journey it can be for families, and I am as passionate today about giving them the best care and service as I was when I first started.

One of the things I’m most proud of, was when I helped to find new care homes for 20 residents when a local care home was closed down. I was on hand to support the residents and their families through a traumatic time, helping them to find the right home for them. 

Mark Roberts, head chef

When I heard a new care home was being built in Banbury, I was keen to join the team. I’m very competitive and I want to make Highmarket House the best home for hospitality in the company. I like a challenge: starting up a brand new care home kitchen is pretty exciting. Outside of work I continue the challenges: I ran the London Marathon for the first time in 2017 and I’m planning another. 

Mornings are usually the busiest time of the day for the kitchen team, and I love being busy. I also enjoy meal times as we get to sit and chat to the residents to see if they enjoyed what we’ve served up. I’m really enjoying meeting new people and giving the residents the best possible hospitality. 

Charlotte Holmes, unit manager

I’ve worked in the care industry for about four years: my previous role was working in a company that provided care at home. Here you can deliver more personalised support as you’re caring for the same residents every day, so you can truly get to know them and build strong bonds.

I’m passionate about providing superb dementia care and palliative care: the fact that you can make such a big difference to a resident and their family is what makes the job for me.

I’m relishing being part of a new team and building the home up to be the best it can be, all while enabling residents to be as independent as possible. I love how we’re supporting residents to rediscover activities that they used to enjoy.

Kim Walker, business administrator

I joined Highmarket House because I thought it would be a fantastic opportunity to be at the start of a new care home and be part of a new team working for a reputable company. For many years I worked in catering and retail but in 2008 I did a secretarial course – and I’ve never looked back.

I’m really enjoying my role here. As well as supporting managers and colleagues I love seeing residents settling in and being happy in the home. It’s always varied too: there’s often something new to learn and always new people to meet.

John Walker, maintenance

I’m a qualified builder and have spent many years in the building trade. I’ve gained all sorts of practical skills over the years and I’m looking forward to putting them to good use to help the residents at Highmarket House, as well as the home team.

I’ve always enjoyed the work I do – before joining Highmarket House I worked at a Blue Cross animal shelter where my main challenge was not bringing home all the animals! I’m relishing being part of the great team here in this brand new home and doing my bit to provide residents with a happy and comfortable lifestyle.

Tania Manley, head housekeeper

I used to work in the catering and hospitality industry, which demands good organisation skills and an understanding of cleanliness and presentation. All of those things are important in my role here at Highmarket House too. I still enjoy cooking in my spare time – I have 9 grandchildren who keep me busy when I’m not at work, and who make the most of my cooking skills!

My role here is a fresh new challenge for me. I’m really enjoying it and looking forward to what the future holds for our team and this brand new home.

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What's new at Highmarket House

Our news

Feel the rhythm, feel the rhyme – it’s poetry time at Highmarket House

Feel the rhythm, feel the rhyme – it’s poetry time at Highmarket House

September 20 2018

Highmarket House is inviting the local community to join residents in celebrating National Poetry Day on Thursday 4th October.

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Changes to fee structure

Changes to fee structure

September 14 2018

Care UK has recently implemented a number of changes to the overall fee structure for residents who fund their own residential or nursing care without financial support from their local authority.

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The kettle’s on at Highmarket House as it prepares to host a tasty fundraising event

The kettle’s on at Highmarket House as it prepares to host a tasty fundraising event

September 3 2018

Highmarket House is asking the people of Banbury to join them for coffee, cake and a chat to raise funds for Macmillan Cancer Support. 

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Health news

Patient Choice in the NHS: 6 tips to help you choose where to have your NHS treatment

Patient Choice in the NHS: 6 tips to help you choose where to have your NHS treatment

September 10 2018

NHS patients have been able to choose where to receive NHS treatment since 2006, yet many of us still do not realise that Patient Choice is our right. If you are in a position where you or a loved oneneed to choose where to receive treatment, read our insider tips on how to make an informed decision.

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