Meet the team | Highmarket House care home in Banbury, Oxfordshire | Care UK
Care UK

Highmarket House care home in Banbury, Oxfordshire

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Julia Joy, home manager

I’m a registered nurse and I used to work in hospitals. However, I’ve been a care home manager since 2000. It was the best move for me – I find working in care homes far more satisfying. 

I used to work for Care UK and was keen to rejoin the organisation: it strives to deliver the highest quality care, dignity and respect for residents. As a company it is also very supportive of its colleagues.

I love talking to residents, learning about their lives and meeting their families. I have a fantastic team here and I enjoy chatting to colleagues: they help and support me to do my job and they have some superb ideas about how we can improve residents’ lives, and make Highmarket House a wonderful place to live. 

Erzsebet Szierer, deputy manager

I’ve worked for Care UK before, as a team leader. I knew from my first experience that it’s an excellent company to work for as it puts quality and residents’ care at the heart of everything. It’s nice to be back – this time as a deputy manager. 

We can have very busy days: recently five new residents moved in on the same day on the same suite, but it’s great to see people settling in. I love joining in activities if I can and seeing residents happy and smiling. I’m so proud of the great team here and I’m looking forward to getting to know the residents and helping to bring joy and happiness to their lives.  

Marisa Ramos, customer relations manager

I used to be an account manager for an engineering company but I decided it was time to move out of the technical world into a more people-focused role. I’ve lived and worked in different countries and learnt about new cultures, so the move hasn’t fazed me!

Any opportunity I have to help someone brings me huge satisfaction. I love meeting the residents and chatting to them: it’s the little things that make the difference. I also enjoy showing people around Highmarket House, introducing them to our great team, and welcoming new residents. It’s a privilege to be able to support older people with all they might need at this new stage of their life.

Away from work, I love travelling, camping, yoga and sharing time with my loved ones and friends.

Mark Roberts, head chef

When I heard a new care home was being built in Banbury, I was keen to join the team. I’m very competitive and I want to make Highmarket House the best home for hospitality in the company. I like a challenge: starting up a brand new care home kitchen is pretty exciting. Outside of work I continue the challenges: I ran the London Marathon for the first time in 2017 and I’m planning another. 

Mornings are usually the busiest time of the day for the kitchen team, and I love being busy. I also enjoy meal times as we get to sit and chat to the residents to see if they enjoyed what we’ve served up. I’m really enjoying meeting new people and giving the residents the best possible hospitality. 

Charlotte Holmes, unit manager

I’ve worked in the care industry for about four years: my previous role was working in a company that provided care at home. Here you can deliver more personalised support as you’re caring for the same residents every day, so you can truly get to know them and build strong bonds.

I’m passionate about providing superb dementia care and palliative care: the fact that you can make such a big difference to a resident and their family is what makes the job for me.

I’m relishing being part of a new team and building the home up to be the best it can be, all while enabling residents to be as independent as possible. I love how we’re supporting residents to rediscover activities that they used to enjoy.

Kim Walker, business administrator

I joined Highmarket House because I thought it would be a fantastic opportunity to be at the start of a new care home and be part of a new team working for a reputable company. For many years I worked in catering and retail but in 2008 I did a secretarial course – and I’ve never looked back.

I’m really enjoying my role here. As well as supporting managers and colleagues I love seeing residents settling in and being happy in the home. It’s always varied too: there’s often something new to learn and always new people to meet.

John Walker, maintenance

I’m a qualified builder and have spent many years in the building trade. I’ve gained all sorts of practical skills over the years and I’m looking forward to putting them to good use to help the residents at Highmarket House, as well as the home team.

I’ve always enjoyed the work I do – before joining Highmarket House I worked at a Blue Cross animal shelter where my main challenge was not bringing home all the animals! I’m relishing being part of the great team here in this brand new home and doing my bit to provide residents with a happy and comfortable lifestyle.

Tania Manley, head housekeeper

I used to work in the catering and hospitality industry, which demands good organisation skills and an understanding of cleanliness and presentation. All of those things are important in my role here at Highmarket House too. I still enjoy cooking in my spare time – I have 9 grandchildren who keep me busy when I’m not at work, and who make the most of my cooking skills!

My role here is a fresh new challenge for me. I’m really enjoying it and looking forward to what the future holds for our team and this brand new home.

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