Care homes | How are we doing? | Care UK

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How are we doing?

Care UK carers are often recognised in the UK’s top care awards, including the National Care Awards and the National Dementia Care Awards.

We even hold our own annual Residential Care Services Stars awards to celebrate the extremely high standards of care that so many of our carers demonstrate every day.

We take a rigorous approach to our care homes’ compliance to national, and our own internal, standards. Our own Quality and Governance team completes regular audits in our care homes, and over 100 of our care homes are registered with the Care Quality Commission (CQC). Our six homes in Scotland are registered with Scotland’s Care Inspectorate.

Listening to our residents

We listen very closely to the feedback we get from our customers. As the people living in our care homes or with loved ones who we’re caring for, hearing what they have to say is vital for giving us the reassurance that our services are working. It gives us ideas of ways to improve those areas where we’re already doing well, and to quickly make changes where we need to do better.

We also pay attention to the results of independent surveys of care home residents’ views. In the national Your Care Rating survey, Care UK homes were well represented throughout the top 25% of results and our care home managers have used the feedback from this to improve their services.

Would you like to give us your feedback? Our contact us page has plenty of information about who to call, or, if you prefer, you can complete our online form.

Helping us to improve

When we don’t meet your expectations, we have a formal complaints procedure in place. This enables us to put right those issues and to ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can. You can find out more about the complaints process here.

Latest news

Our news

Harrow School children get crafty for new care home

Harrow School children get crafty for new care home

May 18 2017

Local school children have created eye-catching artwork to decorate the building site of Harrow’s newest care home.

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The Burroughs takes a walk on the wild side

The Burroughs takes a walk on the wild side

May 17 2017

The Burroughs took a walk on the wild side when residents were given the opportunity to get up close and personal to a host of creatures and critters from around the globe.

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A helping hand for overwhelmed carers

A helping hand for overwhelmed carers

May 15 2017

More than half of people (60 per cent) who care for a loved one feel ‘overwhelmed’ by their responsibilities – with nearly a fifth (18 per cent) saying they feel overwhelmed ‘all the time’.

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Health news

Keep hydrated in the hot weather

Keep hydrated in the hot weather

May 25 2017

With a bank holiday forecast suggesting many of us will enjoy warm weather in the next few days here’s some tips on keeping everyone fully hydrated and comfortable:

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