Care homes | How are we doing? | Care UK

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How are we doing?

Care UK carers are often recognised in the UK’s top care awards, including the National Care Awards and the National Dementia Care Awards.

We even hold our own annual Residential Care Services Stars awards to celebrate the extremely high standards of care that so many of our carers demonstrate every day.

We take a rigorous approach to our care homes’ compliance to national, and our own internal, standards. Our own Quality and Governance team completes regular audits in our care homes, and over 100 of our care homes are registered with the Care Quality Commission (CQC). Our six homes in Scotland are registered with Scotland’s Care Inspectorate.

Listening to our residents

We listen very closely to the feedback we get from our customers. As the people living in our care homes or with loved ones who we’re caring for, hearing what they have to say is vital for giving us the reassurance that our services are working. It gives us ideas of ways to improve those areas where we’re already doing well, and to quickly make changes where we need to do better.

We also pay attention to the results of independent surveys of care home residents’ views. In the national Your Care Rating survey, Care UK homes were well represented throughout the top 25% of results and our care home managers have used the feedback from this to improve their services.

Would you like to give us your feedback? Our contact us page has plenty of information about who to call, or, if you prefer, you can complete our online form.

Helping us to improve

When we don’t meet your expectations, we have a formal complaints procedure in place. This enables us to put right those issues and to ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can. You can find out more about the complaints process here.

Latest news

Team behind multi-million pound Carpathia Grange celebrates ‘topping out’

Team behind multi-million pound Carpathia Grange celebrates ‘topping out’

May 20 2019

A £5.5 million Hythe care home has marked its latest construction milestone with the help of a special guest.

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Ventress Hall powers up a surprise for 92-year-old railway fan

Ventress Hall powers up a surprise for 92-year-old railway fan

May 17 2019

Ventress Hall has surprised a 92-year-old resident with a ticket to ride at the Head of Steam Railway Museum. 

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Riots in the cinemas and teenagers dancing in clubs until 2am - older people remember the birth of the rock ‘n’ roll in 1954

Riots in the cinemas and teenagers dancing in clubs until 2am - older people remember the birth of the rock ‘n’ roll in 1954

May 17 2019

To mark 65 years since rock ‘n’ roll anthem ‘Rock Around the Clock’ was first released, a group of older people have been reminding us all just how much that record changed the face of British society.

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Work starts on multi-million pound Quorn care home

Work starts on multi-million pound Quorn care home

May 16 2019

Work has begun on a new multi-million pound luxury care home which will provide quality care for older people in Quorn in Leicestershire. 

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