Care homes | How are we doing? | Care UK

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How are we doing?

Care UK carers are often recognised in the UK’s top care awards, including the National Care Awards and the National Dementia Care Awards.

We even hold our own annual Residential Care Services Stars awards to celebrate the extremely high standards of care that so many of our carers demonstrate every day.

We take a rigorous approach to our care homes’ compliance to national, and our own internal, standards. Our own Quality and Governance team completes regular audits in our care homes, and over 100 of our care homes are registered with the Care Quality Commission (CQC). Our six homes in Scotland are registered with Scotland’s Care Inspectorate.

Listening to our residents

We listen very closely to the feedback we get from our customers. As the people living in our care homes or with loved ones who we’re caring for, hearing what they have to say is vital for giving us the reassurance that our services are working. It gives us ideas of ways to improve those areas where we’re already doing well, and to quickly make changes where we need to do better.

We also pay attention to the results of independent surveys of care home residents’ views. In the national Your Care Rating survey, Care UK homes were well represented throughout the top 25% of results and our care home managers have used the feedback from this to improve their services.

Would you like to give us your feedback? Our contact us page has plenty of information about who to call, or, if you prefer, you can complete our online form.

Helping us to improve

When we don’t meet your expectations, we have a formal complaints procedure in place. This enables us to put right those issues and to ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can. You can find out more about the complaints process here.

Latest news

Our news

Care home residents reminisce about the Queen and Duke of Edinburgh’s wedding

Care home residents reminisce about the Queen and Duke of Edinburgh’s wedding

November 20 2017

Care home residents across the UK are celebrating the Queen and Duke of Edinburgh’s platinum wedding anniversary by sharing their own memories of that special day, 70 years ago. 

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Care UK celebrates three wins at the National Dementia Care Awards

Care UK celebrates three wins at the National Dementia Care Awards

November 20 2017

Care UK is celebrating having won three National Dementia Care awards. 

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Sandfields residents get back in the saddle!

Sandfields residents get back in the saddle!

November 13 2017

Residents at Sandfields were given the opportunity to cycle again after a special visit from a project based in Gloucester.

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Health news

How old is your heart?

How old is your heart?

November 16 2017

Heart disease (including heart attack and stroke) is still the leading cause of death amongst men. Lifestyle factors, like smoking or not getting enough exercise, mean many people have unhealthy hearts, which means their ‘heart age’ is older than their physical age.

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