Care homes | How are we doing? | Care UK

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How are we doing?

Care UK carers are often recognised in the UK’s top care awards, including the National Care Awards and the National Dementia Care Awards.

We even hold our own annual Residential Care Services Stars awards to celebrate the extremely high standards of care that so many of our carers demonstrate every day.

We take a rigorous approach to our care homes’ compliance to national, and our own internal, standards. Our own Quality and Governance team completes regular audits in our care homes, and over 100 of our care homes are registered with the Care Quality Commission (CQC). Our six homes in Scotland are registered with Scotland’s Care Inspectorate.

Listening to our residents

We listen very closely to the feedback we get from our customers. As the people living in our care homes or with loved ones who we’re caring for, hearing what they have to say is vital for giving us the reassurance that our services are working. It gives us ideas of ways to improve those areas where we’re already doing well, and to quickly make changes where we need to do better.

We also pay attention to the results of independent surveys of care home residents’ views. In the national Your Care Rating survey, Care UK homes were well represented throughout the top 25% of results and our care home managers have used the feedback from this to improve their services.

Would you like to give us your feedback? Our contact us page has plenty of information about who to call, or, if you prefer, you can complete our online form.

Helping us to improve

When we don’t meet your expectations, we have a formal complaints procedure in place. This enables us to put right those issues and to ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can. You can find out more about the complaints process here.

Latest news

Hole in one for Weald Heights resident

Hole in one for Weald Heights resident

March 13 2019

A resident at Weald Heights has seen her wish come true with a trip to a local golf course to tee off at the first hole.

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Amberley Lodge celebrates outstanding results

Amberley Lodge celebrates outstanding results

March 12 2019

Amberley Lodge has celebrated its ‘outstanding’ rating from the Care Quality Commission (CQC) – the highest rating a care home can achieve. 

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Perry Manor manager receives national recognition

Perry Manor manager receives national recognition

March 12 2019

A Worcester care home manager has been acknowledged as one of the country’s top mental health nurses at a national award ceremony in London.

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Pear Tree Court’s first birthday circus extravaganza a success

Pear Tree Court’s first birthday circus extravaganza a success

March 11 2019

Pear Tree Court treated the local community to a magical day to mark the home’s first birthday. 

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