Care homes | How are we doing? | Care UK

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How are we doing?

Care UK carers are often recognised in the UK’s top care awards, including the National Care Awards and the National Dementia Care Awards.

We even hold our own annual Residential Care Services Stars awards to celebrate the extremely high standards of care that so many of our carers demonstrate every day.

We take a rigorous approach to our care homes’ compliance to national, and our own internal, standards. Our own Quality and Governance team completes regular audits in our care homes, and over 100 of our care homes are registered with the Care Quality Commission (CQC). Our six homes in Scotland are registered with Scotland’s Care Inspectorate.

Listening to our residents

We listen very closely to the feedback we get from our customers. As the people living in our care homes or with loved ones who we’re caring for, hearing what they have to say is vital for giving us the reassurance that our services are working. It gives us ideas of ways to improve those areas where we’re already doing well, and to quickly make changes where we need to do better.

We also pay attention to the results of independent surveys of care home residents’ views. In the national Your Care Rating survey, Care UK homes were well represented throughout the top 25% of results and our care home managers have used the feedback from this to improve their services.

Would you like to give us your feedback? Our contact us page has plenty of information about who to call, or, if you prefer, you can complete our online form.

Helping us to improve

When we don’t meet your expectations, we have a formal complaints procedure in place. This enables us to put right those issues and to ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can. You can find out more about the complaints process here.

Latest news

Our news

Scarecrow brings local pupils and care home residents together

Scarecrow brings local pupils and care home residents together

July 25 2017

Residents at Hartismere Place were joined by pupils from St Peter and St Paul CEVA Primary School as part of an inter-generational project aimed at dispelling the myths and stigma associated with dementia. 

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The Ware Society comes together to name Snowdrop House

The Ware Society comes together to name Snowdrop House

July 25 2017

Members of the Ware Society committee have put their heads together to come up with a name for a new care home in Ware.

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Sculpture unveiled at Suffolk care home

Sculpture unveiled at Suffolk care home

July 20 2017

A beautiful outdoor sculpture, commissioned by Care UK from a talented local artist, has been unveiled at a care home in Bury St. Edmunds.

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Health news

Protecting your skin from the sun

Protecting your skin from the sun

July 27 2017

As we go into the peak summer holiday season Care UK’s expert pharmacist from Southampton NHS Treatment Centre, Arevan Rahman, explains how the sun burns our sk

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