Care homes | How are we doing? | Care UK

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How are we doing?

Care UK carers are often recognised in the UK’s top care awards, including the National Care Awards and the National Dementia Care Awards.

We even hold our own annual Residential Care Services Stars awards to celebrate the extremely high standards of care that so many of our carers demonstrate every day.

We take a rigorous approach to our care homes’ compliance to national, and our own internal, standards. Our own Quality and Governance team completes regular audits in our care homes, and over 100 of our care homes are registered with the Care Quality Commission (CQC). Our six homes in Scotland are registered with Scotland’s Care Inspectorate.

Listening to our residents

We listen very closely to the feedback we get from our customers. As the people living in our care homes or with loved ones who we’re caring for, hearing what they have to say is vital for giving us the reassurance that our services are working. It gives us ideas of ways to improve those areas where we’re already doing well, and to quickly make changes where we need to do better.

We also pay attention to the results of independent surveys of care home residents’ views. In the national Your Care Rating survey, Care UK homes were well represented throughout the top 25% of results and our care home managers have used the feedback from this to improve their services.

Would you like to give us your feedback? Our contact us page has plenty of information about who to call, or, if you prefer, you can complete our online form.

Helping us to improve

When we don’t meet your expectations, we have a formal complaints procedure in place. This enables us to put right those issues and to ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can. You can find out more about the complaints process here.

Latest news

Our news

Hat-trick heaven as Care UK sweeps the board at the Care Home Heroes Awards

Hat-trick heaven as Care UK sweeps the board at the Care Home Heroes Awards

May 23 2018

Members of Care UK teams in three of its care homes have walked away with all three category wins in the Care Home Heroes Awards, run by the popular professional publication Caring Times.

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Brownies spark new friendship with Snowdrop House residents

Brownies spark new friendship with Snowdrop House residents

May 22 2018

Residents at Snowdrop House were joined by a local Brownie group for the first of a series of meet-ups at the home. 

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Local woman names town’s newest care home

Local woman names town’s newest care home

May 22 2018

A local lady has won a competition to name a brand new care home in Witney.

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Health news

Smile please – it’s National Smile Month!

Smile please – it’s National Smile Month!

May 17 2018

Mid-May to mid-June is National Smile Month, and it is a great opportunity to remind people that their oral health is very much their own responsibility, and th

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