Care homes | How are we doing? | Care UK

You are here

How are we doing?

Care UK carers are often recognised in the UK’s top care awards, including the National Care Awards and the National Dementia Care Awards.

We even hold our own annual Residential Care Services Stars awards to celebrate the extremely high standards of care that so many of our carers demonstrate every day.

We take a rigorous approach to our care homes’ compliance to national, and our own internal, standards. Our own Quality and Governance team completes regular audits in our care homes, and over 100 of our care homes are registered with the Care Quality Commission (CQC). Our six homes in Scotland are registered with Scotland’s Care Inspectorate.

Listening to our residents

We listen very closely to the feedback we get from our customers. As the people living in our care homes or with loved ones who we’re caring for, hearing what they have to say is vital for giving us the reassurance that our services are working. It gives us ideas of ways to improve those areas where we’re already doing well, and to quickly make changes where we need to do better.

We also pay attention to the results of independent surveys of care home residents’ views. In the national Your Care Rating survey, Care UK homes were well represented throughout the top 25% of results and our care home managers have used the feedback from this to improve their services.

Would you like to give us your feedback? Our contact us page has plenty of information about who to call, or, if you prefer, you can complete our online form.

Helping us to improve

When we don’t meet your expectations, we have a formal complaints procedure in place. This enables us to put right those issues and to ensure such things don’t happen again.

We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can. You can find out more about the complaints process here.

Latest news

Our news

Celebrations as VIP guest launches art studio at Appleby House

Celebrations as VIP guest launches art studio at Appleby House

January 21 2019

Appleby House welcomed VIP guests and the local community for a special event launching their art studio.

Read more >

Team behind multi-million pound Montfort Manor celebrates ‘topping out’

Team behind multi-million pound Montfort Manor celebrates ‘topping out’

January 17 2019

A £6.5 million Ashford care home has marked its latest construction milestone with the help of a special guest.

Read more >

Hola amigos! - Spanish classes spark new friendships at Weald Heights

Hola amigos! - Spanish classes spark new friendships at Weald Heights

January 16 2019

Residents at Weald Heights invited local parents and their toddlers to join them for an interactive series of Spanish lessons. 

Read more >

Health news

Why you shouldn’t skip your cervical screening

Why you shouldn’t skip your cervical screening

January 23 2019

When, on average, nine women are diagnosed with cervical cancer and two women lose their lives to the disease every day, attending your cervical screening appointment when invited, is vital for all women.

Read more >

Read more news >