Care homes | Our customer promise | Care UK

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Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

Latest news

Our news

Care UK supports London Pride

Care UK supports London Pride

July 19 2018

Twenty-five Care UK team members paraded down the streets of London to show their support to London Pride as part of the care home group’s policy of equality and diversity. 

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Highmarket House wins approval of national care inspectors

Highmarket House wins approval of national care inspectors

July 19 2018

A national care watchdog has given Highmarket House the seal of approval, with residents and relatives praising its helpful and attentive team members. 

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Kings Court wins approval of national care inspectors

Kings Court wins approval of national care inspectors

July 19 2018

A national care watchdog has given Kings Court the seal of approval, with residents and relatives praising its positive and attentive team members. 

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Health news

Biomedical Science Day

Biomedical Science Day

July 19 2018

The theme for Biomedical Science Day 2018 is ‘at the heart of healthcare’ and aims to highlight how the role of biomedical science is central to a person’s healthcare throughout their lifetime.

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