Care homes | Our customer promise | Care UK

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Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

Latest news

Our news

Care home residents reminisce about the Queen and Duke of Edinburgh’s wedding

Care home residents reminisce about the Queen and Duke of Edinburgh’s wedding

November 20 2017

Care home residents across the UK are celebrating the Queen and Duke of Edinburgh’s platinum wedding anniversary by sharing their own memories of that special day, 70 years ago. 

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Care UK celebrates three wins at the National Dementia Care Awards

Care UK celebrates three wins at the National Dementia Care Awards

November 20 2017

Care UK is celebrating having won three National Dementia Care awards. 

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Sandfields residents get back in the saddle!

Sandfields residents get back in the saddle!

November 13 2017

Residents at Sandfields were given the opportunity to cycle again after a special visit from a project based in Gloucester.

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Health news

How old is your heart?

How old is your heart?

November 16 2017

Heart disease (including heart attack and stroke) is still the leading cause of death amongst men. Lifestyle factors, like smoking or not getting enough exercise, mean many people have unhealthy hearts, which means their ‘heart age’ is older than their physical age.

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