Care homes | Our customer promise | Care UK

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Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

Latest news

Our news

Mayor to open new suite at Sandfields

Mayor to open new suite at Sandfields

January 16 2018

Sandfields will be joined by a special guest as it celebrates the opening of its new suite.

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Keep dancing: Life’s a ball at Field Lodge

Keep dancing: Life’s a ball at Field Lodge

January 16 2018

Residents at Field Lodge donned their dancing shoes for a night of glitz and glamour at its ‘Take My Hand’ ball.  

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Mayor of Harrow helps open Buchanan Court

Mayor of Harrow helps open Buchanan Court

January 16 2018

Buchanan Court is inviting the local community to attend its ‘Grand Launch’ event.

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Health news

Would you know how to help someone who is having an epileptic seizure?

Would you know how to help someone who is having an epileptic seizure?

January 18 2018

Nicola Swanborough from the Epilepsy Society offers helpful advice on what to do if you are with someone having a seizure.

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