Care homes | Our customer promise | Care UK

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Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

Latest news

Our news

Celebrations as VIP guest launches art studio at Appleby House

Celebrations as VIP guest launches art studio at Appleby House

January 21 2019

Appleby House welcomed VIP guests and the local community for a special event launching their art studio.

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Team behind multi-million pound Montfort Manor celebrates ‘topping out’

Team behind multi-million pound Montfort Manor celebrates ‘topping out’

January 17 2019

A £6.5 million Ashford care home has marked its latest construction milestone with the help of a special guest.

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Hola amigos! - Spanish classes spark new friendships at Weald Heights

Hola amigos! - Spanish classes spark new friendships at Weald Heights

January 16 2019

Residents at Weald Heights invited local parents and their toddlers to join them for an interactive series of Spanish lessons. 

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Health news

Why you shouldn’t skip your cervical screening

Why you shouldn’t skip your cervical screening

January 23 2019

When, on average, nine women are diagnosed with cervical cancer and two women lose their lives to the disease every day, attending your cervical screening appointment when invited, is vital for all women.

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