Care homes | Our customer promise | Care UK

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Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

Latest news

Our news

Local woman names town’s newest care home

Local woman names town’s newest care home

September 21 2018

A local lady has won a competition to name a brand new care home in Sidcup.    

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People of Leatherhead invited to take a sneak peek at revamped Milner House

People of Leatherhead invited to take a sneak peek at revamped Milner House

September 19 2018

Milner House is inviting the local community to celebrate its refurbishment with an exclusive first look inside the purpose-built facilities.

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Changes to fee structure

Changes to fee structure

September 14 2018

Care UK has recently implemented a number of changes to the overall fee structure for residents who fund their own residential or nursing care without financial support from their local authority.

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Health news

Patient Choice in the NHS: 6 tips to help you choose where to have your NHS treatment

Patient Choice in the NHS: 6 tips to help you choose where to have your NHS treatment

September 10 2018

NHS patients have been able to choose where to receive NHS treatment since 2006, yet many of us still do not realise that Patient Choice is our right. If you are in a position where you or a loved oneneed to choose where to receive treatment, read our insider tips on how to make an informed decision.

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