Care homes | Our customer promise | Care UK

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Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

We understand that choosing a care home for a loved one can be stressful for everyone involved. It’s why we offer all-round support to make the transition easier. We get to know your loved one, their life story and interests, so that as well as offering better care, they can keep doing the things they love.

 

We make these promises to every customer

  1. When you walk into a Care UK home or day club you will receive a warm and friendly welcome.
  2. You can have high expectations for quality of life, whatever your needs.
  3. Our care and support teams are well trained professionals and committed to delivering personalised care and active lives. They really do care. 
  4. Our homes belong to their residents who are free to choose what they want, when they want it.
  5. Their home will be comfortable, safe and secure with facilities for residents and their friends and family. It will always be fresh and clean.
  6. We know how important tasty and nutrious food is and we will always provide a choice of home cooked meals made from fresh ingredients to enjoy.
  7. Our care homes are important hubs in the community and our residents, friends and families are encouraged to play an active part in the local community life.

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

Latest news

Our news

BBC visits Tiltwood and its canine friend

BBC visits Tiltwood and its canine friend

September 22 2017

The BBC recently visited Tiltwood care home as part of a documentary looking at the benefits of pet therapy.

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Marvellous day at medieval garden party

Marvellous day at medieval garden party

September 21 2017

Residents at Ambleside invited local people to take a step back in time as they hosted a medieval garden party. 

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Suffolk care homes celebrate the Tour of Britain

Suffolk care homes celebrate the Tour of Britain

September 19 2017

Residents at Care UK homes across Suffolk got to work on their bikes to celebrate the Tour of Britain. 

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Health news

Top tips for cyclists who are recovering from knee surgery

Top tips for cyclists who are recovering from knee surgery

September 21 2017

This weekend thousands of cyclists will take to the roads for the TP ICAP L'Etape London, an annual event offering people three long distance rides and the chance to cycle around the Lee Valley VeloPark at the Queen Elizabeth Olympic Park.

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