Care homes | Our customer promise | Care UK

You are here

Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

Latest news

Team behind multi-million pound Carpathia Grange celebrates ‘topping out’

Team behind multi-million pound Carpathia Grange celebrates ‘topping out’

May 20 2019

A £5.5 million Hythe care home has marked its latest construction milestone with the help of a special guest.

Read more >

Ventress Hall powers up a surprise for 92-year-old railway fan

Ventress Hall powers up a surprise for 92-year-old railway fan

May 17 2019

Ventress Hall has surprised a 92-year-old resident with a ticket to ride at the Head of Steam Railway Museum. 

Read more >

Riots in the cinemas and teenagers dancing in clubs until 2am - older people remember the birth of the rock ‘n’ roll in 1954

Riots in the cinemas and teenagers dancing in clubs until 2am - older people remember the birth of the rock ‘n’ roll in 1954

May 17 2019

To mark 65 years since rock ‘n’ roll anthem ‘Rock Around the Clock’ was first released, a group of older people have been reminding us all just how much that record changed the face of British society.

Read more >

Work starts on multi-million pound Quorn care home

Work starts on multi-million pound Quorn care home

May 16 2019

Work has begun on a new multi-million pound luxury care home which will provide quality care for older people in Quorn in Leicestershire. 

Read more >

Read more news >