Care homes | Our customer promise | Care UK

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Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

Latest news

Our news

Hat-trick heaven as Care UK sweeps the board at the Care Home Heroes Awards

Hat-trick heaven as Care UK sweeps the board at the Care Home Heroes Awards

May 23 2018

Members of Care UK teams in three of its care homes have walked away with all three category wins in the Care Home Heroes Awards, run by the popular professional publication Caring Times.

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Brownies spark new friendship with Snowdrop House residents

Brownies spark new friendship with Snowdrop House residents

May 22 2018

Residents at Snowdrop House were joined by a local Brownie group for the first of a series of meet-ups at the home. 

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Local woman names town’s newest care home

Local woman names town’s newest care home

May 22 2018

A local lady has won a competition to name a brand new care home in Witney.

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Health news

Smile please – it’s National Smile Month!

Smile please – it’s National Smile Month!

May 17 2018

Mid-May to mid-June is National Smile Month, and it is a great opportunity to remind people that their oral health is very much their own responsibility, and th

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