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What others have to say

What others have to say

Getting regular and honest feedback from our customers gives us a vital health check.

We’d love to hear your feedback and there are lots of ways to get in touch with us. Our contact us page has plenty of information about who to call. If you prefer, you can complete our online form.

Here are just some of the comments we’ve received from family members of Care UK care home residents:


Mercia Grange

I have been several times to Mercia Grange as a friend was thinking of becoming a resident. She has subsequently moved in, and as I visit regularly, I have been very impressed with the attention to detail during the move and settling - in period. She has been treated with great patience and kindness from all the staff members, and has been encouraged to take part in the many activities on offer. They are always very welcoming to visitors. The building and decor are wonderful.

Friend of a resident, August 2018

Field Lodge

Field Lodge deserves the highest possible praise. We looked after my lovely Dad for as long as we could at home, it was with great sadness and reluctance that we admitted him into care. However, Dad immediately perked up in the sociable environment where nothing is too much trouble and he was given very personal attention. He has now been at Field Lodge for several months and is very, very happy. It feels like nothing is too much trouble and everyone in the team, from reception to all the wonderful carers on Buttercup are personable, friendly and professional. The team's calm and compassionate understanding has made such a huge impact on our family. My Dad has given his life to our family over the years and deserves the very best. I can say hand on heart that this is what he receives at Field Lodge.

Daughter of a resident - August 2018

Ferndown Manor

I am absolutely amazed at how genuinely kind and patient the staff are. I have been really charmed by the method that they deal with slightly difficult residents. They respond very quickly to any call from my sister and they are very patient and understanding.

Relative of a resident, February 2018

Heather View

They know my relative well, she’s been there a long time and they know her needs and are extremely kind. They always let us know anything that affects her, anything of concern… They are all so lovely and welcoming, the new manager is very helpful and very available, everybody is upbeat and pleasant. Overall, they’re brilliant.

Mrs Fran Harris, February 2018

Hadrian House

I like everything about it; everything is spotless and kept clean. Staff take my relative out and she is always happy and dances around. My relative is a lot better now after coming out of the previous care home.  It's an excellent care home.

Mrs Carol Lowery, February 2018

Hadrian Park

There is a warm friendly atmosphere at all times. I genuinely think the staff treat my mother as if she’s their own mother. Every day the staff try and have my mother sit in a chair and be with other residents, to involve her in conversation. The staff treat residents with dignity; always smiling and are helpful. 

Mrs Pauline Dann, February 2018

Highmarket House

There is a nice atmosphere, it is welcoming and there are friendly faces when you walk in. There are cosy light and airy rooms. 

Relative of a resident, February 2018

Lauder Lodge

The staff encourages the residents through activities to make the most of their capabilities.

Mrs Liv Cumming, February 2018

Paisley Court

The staff are very kind and very cheerful. I am very impressed with the degree of effort that staff are going too, in particular the activities they have got. They are organised, they have got a tea shop for the summer and benches and tables. They have put together a log pub in back garden. They try to make Paisley Court close to a home environment as much as possible.

Relative of a resident, February 2018

Scarlet House

The staff come across as willing to help. The activities coordinator convinces my mum to take part which I think is important. I can tell she’s very happy. 

Mrs Grace Peters, February 2018

Tor Na Dee

The home is very pleasant inside and out. The staff always speak to you; they're amazing.

Mr Jim Spence, February 2018

Davers Court

The atmosphere is lovely. Everyone is so friendly. All the other residents seem happy. Staff are always around and will make me tea or coffee and offer biscuits. Staff always talk to my mother kindly. It was her birthday yesterday and staff made her a cake. My mother is always treated with respect. I am very happy with my mother’s care.

Relative of a resident, February 2018

Glastonbury Court

It is a calm environment and staff are dealing with lots of people in varying stages of dementia. They provide a calm and respectful environment; how they interact with people is positive… I am extremely happy with my father's standard of care.  All the staff have shown care and kindness. They have good communication skills and all are professional.

Relative of a resident, February 2018

Mountfitchet House

Everything there is designed to suit the needs of the patients and the relatives. There is no comparison to any other home, it’s brilliant. I can’t speak any more highly of the home.

Mr Ken Maynard, February 2018

Appleby House

The people, both those who live there and the staff are genuinely cared for. Staff take real pride in showing me my wife looking happy and well looked after. Appleby House is an extraordinary Success story. My wife is very happy there.

Relative of a resident, February 2018

Heather View

“Whenever you go to Heather View; whether morning, noon or evening, including the weekends, you're always welcomed. Things are going on and it's a very good atmosphere. That's been the case over the course of the six years that mum has been there... They know my mother inside out and she knows them. I couldn't fault the number or quality of individual staff… I think it's all really good, they give a lot of attention and always report what they've done or attempted to do. Nothing is too much trouble.”

Relative of a resident – August 2017


“The staff have been very good at getting to know what mum can and can't do, and making the right assessment for her needs. There are ongoing discussions about what is best for her care. They think about her best interests.

Relative of a resident – August 2017

Cheviot Court

“You see the staff hug and kiss mum and they go that extra mile to make her feel part of their family as well as mine… They are honestly really good staff.”

Relative of a resident – August 2017

Abney Court

“Since my mum went into Abney Court she has blossomed. This is because of the care of the staff who involve her in all the activities and made her feel confident… The lifestyle team are outstanding as they include everyone regardless of their capabilities… Whenever I go there I can see the interaction and all the staff are always friendly, warm, kind and inclusive.”

Relative of a resident – August 2017


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