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What others have to say

What others have to say

Getting regular and honest feedback from our customers gives us a vital health check.

They tell us what’s working well and what could be improved. Seeing our care homes through their eyes gives us ideas of ways to make our homes even better.

We’d love to hear your feedback and there are lots of ways to get in touch with us. Our contact us page has plenty of information about who to call. If you prefer, you can complete our online form.

Here are just some of the comments we’ve received from family members of Care UK care home residents:

Heather View

“Whenever you go to Heather View; whether morning, noon or evening, including the weekends, you're always welcomed. Things are going on and it's a very good atmosphere. That's been the case over the course of the six years that mum has been there... They know my mother inside out and she knows them. I couldn't fault the number or quality of individual staff… I think it's all really good, they give a lot of attention and always report what they've done or attempted to do. Nothing is too much trouble.”

Relative of a resident – August 2017

Sandfields

“The staff have been very good at getting to know what mum can and can't do, and making the right assessment for her needs. There are ongoing discussions about what is best for her care. They think about her best interests.

Relative of a resident – August 2017

Cheviot Court

“You see the staff hug and kiss mum and they go that extra mile to make her feel part of their family as well as mine… They are honestly really good staff.”

Relative of a resident – August 2017

Abney Court

“Since my mum went into Abney Court she has blossomed. This is because of the care of the staff who involve her in all the activities and made her feel confident… The lifestyle team are outstanding as they include everyone regardless of their capabilities… Whenever I go there I can see the interaction and all the staff are always friendly, warm, kind and inclusive.”

Relative of a resident – August 2017

The Terrace

“The staff treat mother with respect and dignity and are very friendly. I can’t fault them… They encourage her all the time, help as much as possible and are patient. I have the upmost respect for them… The staff are all great, as close as a family and we're on first name terms now. We have great confidence leaving our mother there.

Relative of a resident – August 2017

Foxbridge House

“There seems to be a lot of laughter, the staff seem very jolly. Overall, it is a happy place. The staff include mum in everything which makes for an inclusive atmosphere… I really am very pleased. The home feels more like a hotel than a care home.”

Relative of a resident – August 2017

Broadwater Lodge

“I always receive a very friendly, warm welcome from staff and residents. It is quiet, not stressful or noisy. It’s a very relaxed, lovely atmosphere.”

Relative of a resident – August 2017

Darlington Court

“The staff treat dad perfectly. I couldn't be more pleased.”

Relative of a resident – August 2017

The Burroughs

“The staff are all great with what they are doing for mum. Since she has been there, she is the happiest she has been in a long while.”

Relative of a resident – August 2017

Ferndown Manor

“When we have visited my aunt, it was very obvious that the staff treat her well. My aunt has even said about how well they treat her… I think it's been great for my aunt and I think the home have been very good to us as relatives. They have taken their time with us as they know we live a fair distance from her. Communication is brilliant.”

Relative of a resident – August 2017

Francis Court

“Francis Court is very homely, very clean, there is a good feeling about it right from the reception to the public rooms… Everybody from the maintenance man who has put up pictures for mum; the receptionist who is amazing, the nurses who are so kind to her and really look after her, to the cleaning staff, are very good. Altogether it is a really good team effort. One of the reasons I chose Francis Court was that they have nurses alongside the carers and there is the ability to have a regular review meeting with the clinical lead, this is important to me.”

Relative of a resident – August 2017

 

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