Andrew Knight on quality | Care UK

You are here

Andrew Knight on quality

Andrew Knight on quality

Andrew Knight, Managing director, Residential Care Services

How long have you worked in health and social care?

I’ve been a non-executive director of an NHS Trust, and, although this is my first role in social care, I had first hand experience from a young age of what it’s like to have a loved one who is living with dementia.

How long have you worked for Care UK and what does your role entail?

I joined Care UK in February 2014. As MD of Care UK’s residential care business I provide the leadership to help the business to grow its reputation of high quality care, and to create an environment where our people can deliver the best possible care to home residents.

Day to day my quality-related tasks might include sitting with the Quality and Governance team to discuss what dementia care means; I might be visiting homes and speaking to residents, relatives and colleagues; I might be looking over governance reports or chairing a quarterly governance meeting with our regional directors. And of course there are frequent liaison meetings to attend with CQC and scrutiny committees of local authority customers.

What do you think are the most important aspects of the service that we provide to the people we care for?

It’s got to be ensuring their safety and dignity. That sounds simple but safety alone covers a huge range of areas, from ensuring that a resident receives the right type and level of care, to being given the correct dose of medication, to ensuring that they’re protected from things like fire – or, looking back to early 2014, flood.

What does high quality care mean to you?

I think the best care is person-centred care, which is entirely tailored to the needs and wishes of the individual. With over 7,000 residents, delivering quality care is no small challenge! It’s also important to take a step back and remind ourselves that our care homes are our residents’ homes. High quality care means honouring a resident’s desire to get up late, to decorate their room in a certain way, or to enjoy their favourite food on a regular basis.

What do you feel are the main drivers that help to improve care?

Excellent colleagues are the biggest driver to improving care. Our challenge is recruiting people with the right skills, but just as importantly, a deeply caring attitude. Robust processes, checks and balances are all vital to ensure that we learn from good and bad experience, and we continuously improve, but ultimately it’s about people.

What part of the health and social care experience do you think is most important?

Again, it’s the people who deliver that experience to residents who are most important, and I believe that home managers are key to that. We’re developing a network of increased support around home managers to reflect that, as the home manager’s role is becoming increasingly difficult. They’re supported by regional directors who are there to develop their home managers and to advise and support. What’s more, each regional director now works with a clinical development manager to help improve quality care and processes. Their quality of care is supported on a wider level by our Quality and Governance team who do internal audits and checks to help us comply with external regulator standards. In Care UK we are lucky enough to have a range of specialists within our support teams whose role it is to support our homes to enable them to deliver high quality care to our residents.

Latest news

Our news

Care UK rejects CMA claims

Care UK rejects CMA claims

December 6 2018

Care UK does not accept the Competition and Markets Authority’s views on the matter of administration fees and will be defending any legal action the CMA may choose to take against us.

Read more >

Local hero officially opens Murrayside

Local hero officially opens Murrayside

December 5 2018

The people of Edinburgh recently celebrated the grand launch of the city’s newest care home, with the help of special guests.

Read more >

Whitstable school children get crafty for Harrier Lodge

Whitstable school children get crafty for Harrier Lodge

December 5 2018

Local school children have created eye-catching artwork to decorate the marketing suite at Harrier Lodge. 

Read more >

Health news

Crohn’s and Colitis: Don’t suffer in silence

Crohn’s and Colitis: Don’t suffer in silence

December 5 2018

Crohn’s and Ulcerative Colitis are diseases of the gut that can be debilitating for many sufferers. These long-term conditions in which parts of the digestive system become inflamed are two types of inflammatory bowel disease (IBD).

Read more >

Read more news >