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Whistleblowing

Whistleblowing

We want to ensure that everyone who works in a Care UK care home works in a way which is true to our values and promotes the best possible service

Through our whistleblowing policy, we encourage our people to come forward if they are ever concerned about something at work. If someone uncovers instances of poor practice in our services - including issues of patient welfare, possible fraud or health and safety condition - we want to know about it so we can immediately act on it. All discussions are kept confidential and will never affect their life at work, and we encourage people to raise issues sooner rather than later.

It’s important that our people feel safe raising issues, whether they work for us on a full time, part time, consultancy basis or even if they’re a volunteer. Everyone who works for, and with, us is part of an organisation that is dedicated to promoting the best interests of our customers.

If you’re a member of the public or a customer and have experienced poor service from Care UK, we really want to know, so please contact us and tell us about it. The sooner we know about a problem the quicker we can put it right.

Download a copy of our whistleblowing policy.

Latest news

Our news

Local woman names town’s newest care home

Local woman names town’s newest care home

September 21 2018

A local lady has won a competition to name a brand new care home in Sidcup.    

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People of Leatherhead invited to take a sneak peek at revamped Milner House

People of Leatherhead invited to take a sneak peek at revamped Milner House

September 19 2018

Milner House is inviting the local community to celebrate its refurbishment with an exclusive first look inside the purpose-built facilities.

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Changes to fee structure

Changes to fee structure

September 14 2018

Care UK has recently implemented a number of changes to the overall fee structure for residents who fund their own residential or nursing care without financial support from their local authority.

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Health news

Patient Choice in the NHS: 6 tips to help you choose where to have your NHS treatment

Patient Choice in the NHS: 6 tips to help you choose where to have your NHS treatment

September 10 2018

NHS patients have been able to choose where to receive NHS treatment since 2006, yet many of us still do not realise that Patient Choice is our right. If you are in a position where you or a loved oneneed to choose where to receive treatment, read our insider tips on how to make an informed decision.

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