I think every home manager hopes to have the chance to commission a new care home from scratch, so I’m very lucky to have had that opportunity at Millers Grange. It’s meant that I’ve been able to cherry pick the best colleagues and create a proactive and supportive team of people who share my vision for the home.
I promote a ‘whole home’ approach to caring for residents: every member of the team plays a part in making each day special for them, and I see relatives as our partners in their loved one’s care.
I’m very proud of the team and of the care home that we’ve created. Millers Grange truly lifts the provision of care for people in Witney and West Oxfordshire because we provide a full range of services, from residential and residential dementia care to nursing care. We also offer fantastic facilities. I love seeing residents making the most of everything we have to offer. Whatever their wishes, we’re determined to make them happen.
Away from work you can usually find me with my wife and our dog walking on the Ridgeway or at Wittenham Clumps. And a few times a year I like to head up a mountain. If I can’t hear a sound, I know I’ve really got away from it all!
This is my first role working for Care UK, but I’ve worked with Steve, the home manager, before, and I knew we worked well together. When I heard he was heading up a new home, I was keen to get involved.
It’s very exciting to be part of the team that’s creating a care home from scratch. I believe in always putting the resident at the heart of everything we do. At Millers Grange, we’re developing a care philosophy to inspire a whole new team to provide exceptional, person centered care to residents and their families.
I know how hard it is for family members to care for loved ones. I nursed a friend’s father in his last months, which opened my eyes to the challenges loved ones face. It was a privilege to do that for him and his family, and reinforced why I do what I do.
What I value most in my role as Customer Relations Manager is consulting with people and supporting them in making a very important decision for either themselves or their loved ones. My proactive and empathetic approach helps ensure the best possible outcomes for those considering Millers Grange for their new home.
I will be helping, and take great pride in, guiding the families and residents of Millers Grange through, what can be, a difficult period of their lives. I am also a Dementia Champion for the Alzheimer’s Society, where I help promote dementia-friendly initiatives in the local community.
Out of work I spend a lot of my time at the stables and in the saddle, I have been horse-riding since the age of 8. I like watching football, especially a London derby between Arsenal and Spurs as I am an avid gunners fan!
Care UK has an amazing ethos which is to enable people to live healthier, more independent and more fulfilling lives, which they achieve via a person-centred approach. The resident is considered to be the expert about their own life. We tailor everything to the resident and make sure that Millers Grange feels like residents’ home. It’s very exciting to be a part of that.
As a lifestyle coordinator, I think it is important to be able to socialise and get to know everything that is happening in the home and the area. Every day in this role is different, so you have to be spontaneous and adaptable. I’m looking forward to meeting and learning from residents and enabling them to enjoy a fulfilling experience in their new home.
In my own time I enjoy being with my family, friends and my pets. I enjoy art, photography, and attending ‘Les Mills’ classes.
Having worked in the care industry for the past 11 years, my role as Business Administrator is to work closely with the home manager and staff members ensuring the ‘behind the scenes’ elements of our home run smoothly. This contributes to us as a team being able to provide the best possible standards of care for our residents and promote peace of mind for their relatives and friends.
Having elderly parents myself, I can empathise with family members in relation to some of the challenges faced by them and their loved ones.
Away from work you would most likely find me spending time with my family and especially my 2 young grandchildren.