Our team at
Milner House

I’m an experienced nurse and have been part of the Milner House team since the summer of 2020, when I joined as Clinical Lead.

One of the best parts of the day is when I walk around the home. I have a chat with the residents and find out how they’re doing. There’s always something new to learn about a person, and just spending time with them makes all the difference to them, which is what it’s all about.

Becoming Deputy Manager of Milner House has definitely been the highlight of my career so far. I’m looking forward to working with the team to make the home an even more wonderful place to live and work.

I have worked in sales and customer relation roles for over 20 years, but I decided that it was time for a change. I joined Care UK in March 2021 because I love supporting residents and the team at the home and helping with the local community.

My role requires good listening skills, empathy and really understanding the needs of the families and their loved ones. Everything runs smoother when you can communicate at all levels and be a real team player.

Outside of work I love Zumba and dancing to all kinds of music as well as going to the theatre and socialising with friends and family. 

I joined Milner House at a challenging time, during the COVID-19 pandemic, when my wine and hospitality consultancy business was forced to close. My local care home was a Care UK home and I wanted to utilise my management and hospitality expertise from the world of restaurants to help in the care sector. My grandfather suffered from dementia, and it has been an area which I wanted to give something back to.

Being a Lifestyle Lead in a care home, it is important to have a can-do approach, have energy, love meeting new people, be passionate, be a clear communicator, be well planned and, above all, be positive and have a smile on your face. It is also vital to be thick skinned, and able to empathise and adapt.

My favourite part of my day is first thing in the morning where I plan the week and day ahead, and make sure my team are ready for the day’s activities. It is a joy to be able to sit down and connect with residents, have chats and help create meaningful lifestyles that make a genuine difference to the life of the residents! I learn so much from residents and it is very rewarding to see them develop and help make Milner House the home where they wish it to be!

Milner House is a fantastic home where I have the opportunity to build a successful lifestyle team, and I embrace the challenging task of leading and developing to being the best in class. I look forward to working hard with the team to benefit each and every resident, with genuine person-centred care, that will give them meaningful lifestyles, helping everyone towards a happy and bright future!

I joined Milner House as Head Chef from a kitchen manager role. I wanted to be part of an exciting and fast-moving company that empowers its people to do their best work.

I love how Care UK gives its head chefs control and freedom to tailor menus to suit the needs and tastes of residents. It’s really important because it enables us to deliver the best service and experience to the people we care for at Milner House.

I enjoy getting feedback from the residents, and making changes to enhance what we do. Seeing the happy faces of the residents is what makes my day! I’m looking forward to continuing to deliver great food and service to Milner House residents so they can enjoy each day to the full.

I started working at Care UK in September 2022 because I was looking for a change of job, having previously worked as a decorator and tiler.

In this role, you need to be passionate and committed in order to keep the home safe and engaging for residents.

I love finding solutions to problems – it's my favourite part of this role. I enjoy every opportunity given to me at Milner House. I’ve made friends, and I love seeing residents and their families appreciating the work I put in.

When I’m not working, I love spending time with my kids and family.