'Outstanding' - Perry Manor rated by national care regulator

Home news

Oct 19, 2018

Perry Manor is first to be awarded an ‘outstanding’ rating by the national care watchdog – with residents and relatives praising its passionate and caring team members.

The Care Quality Commission’s (CQC) report awarded Perry Manor ‘outstanding’ in both its responsiveness and being exceptionally well led, resulting in an overall ‘outstanding’ rating.

Inspectors commented on the philosophy of the home, and how it focuses on residents being supported to live the lives they chose. The team were commended on their ‘can do’ attitude which enhances residents’ quality of life. 

One resident said: “They are great at helping me to do the things I enjoy, I’m very happy here.” While, a relative commented: “The team are marvellous, really friendly and take time to talk to you. They are there for you when you really need them to be.”

Credit was given to the team for including residents in all decisions about the home’s environment. It was noted that the team’s willingness to spend time with, and create special moments for, the residents was clearly appreciated by their loved ones. One relative spoke about how the team had bought their loved one a musical instrument so they could continue to use their talents, commenting: “all small things in themselves, but hugely important for mum to create a sense of calm and belonging.” 

The report highlighted that the home as very well led, which is a testament to the home manager, Katherine Matthews and the team. One relative mentioned: “I cannot praise or thank the team enough. They are shining examples of outstanding, exemplary care. Much of this comes down to leadership and I am indebted hugely to Katherine and her team.” 

Inspectors noted that the inclusive approaches the team had developed to support people with dementia was expectational, including team members positioning themselves in one resident’s reality which is orientated to their working life. A relative said: “The team treat residents with dignity and respect, and most importantly despite their dementia, care for them as individual people with very different needs and wants.”

The Care UK team had created an ‘always welcome’ home environment, with communal areas decorated to make them dementia-friendly. What’s more, different pictures and memory boxes were encouraged to be added to bedroom doors to assist residents in identifying their rooms. 

The report noted that the home’s person-centred care plans detailed information about individuals’ likes, dislikes, aspirations and care needs. In addition, the home’s ‘Wishing Tree’, has allowed the lifestyle team to arrange trips and activities based on residents’ aspirations on both a planned and spontaneous basis. 

One resident, who had been a shepherdess in her younger years, was surprised when the team arranged for a lamb to be bought into the home. 

Praise was given for the strong links the home has within the local community, including relationships with schools, charities and interest groups, as well as creating a support network for people caring for loved ones in the local area.

Home manager at Perry Manor, Katherine, said: “I’m over the moon the CQC’s inspectors have rated us ‘outstanding’ – the first in our county! The team constantly strive to create the very best caring and supportive atmosphere for the residents here at Perry Manor. It’s brilliant to have our hard work recognised by the national care regulator.

“I’m incredibly proud of the team, and our ‘outstanding’ rating just shows the dedication and commitment every one of them has to making Perry Manor a fantastic place to live. I would like to say thank you for their hard work - something which I know is echoed by the residents and their families here at the home.” 

To assess service standards at Perry Manor, the CQC’s inspector spoke with team members, residents and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.