Care UK’s RCS Stars awards celebrate the hard work, talent, commitment and achievements of our colleagues nationwide. Once again we had a phenomenal response receiving over 1,000 nominations colleagues, relatives and professionals.
Debbie Winwood was proud to accept the Home of the Year award for Clara Court which has demonstrated outstanding and consistent quality across all areas.
On receiving the award Debbie said, "Clara Court is not just a care home it’s a family home.” She has a dedicated and compassionate team who enjoy coming to work to promote the independence of residents. Not only do they support the residents, they support the families as well.
Fran’s positive attitude, professional drive and energy has taken the home from a ‘requires improvement’ rating to a ‘good’ rating from the CQC. Fran empowers and develops team members to achieve their full potential resulting in a competent, professional and independent team. Together they ensure the smooth running of the home and feel a real sense of pride in everything they do.
Shona Bradbury from Appleby House
Julianna Miles from Manor Lodge
Broadwater Lodge is the first Care UK home to achieve an ‘outstanding’ rating from the CQC. Residents and families praise the continuous development of the home which includes a pub, 1940s style kitchen, pet’s corner and a beach area with beach hut, novelty photo booth and Punch and Judy stand. Each resident has a life story book which gives team members a glimpse into their past and present life and families are fully involved in care planning.
The team at Priors House listen to residents’ life stories and work with them and their families to help find ways to tailor activities to each individual, enabling them to continue to do the things they enjoy. The team continually come up with new and innovative ideas to engage residents and provide an enriching environment.
Carla is described as an ‘exceptional nurse’ and is held in high esteem by colleagues, families and health professionals. Her excellent communication skills and calm approach means that she is able to put residents and relatives at ease, even in challenging situations.
Jenny Coutts from Tor Na Dee
Ma Corina Damont from Tall Trees
Despite graduating with a Masters in Clinical Psychology and spending time working as a teacher, Anna’s real passion has always been cooking and she moved to the UK from her home in Poland to pursue her dream. Anna joined Wellmeadow Lodge as chef in 2008 and says she has never felt happier in her life because she can now do what she loves.
Her winning dishes included spicy pork fillet and a velvety coffee pudding.
David Burfoot from Brook Court
Scott Moore from Ferndown Manor
Craig McCarthy from Field Lodge
Tracy shows dedication for her role and is always striving to improve care delivery. She inspires her team to give their best, whilst continually promoting dignity and respect within the home. Tracy is a very forward thinking nurse who has embraced and driven many new initiatives. Examples include achieving the Gold Standards Framework accreditation for end of life care. Tracy is a second time finalist in the RCS Stars and has also won national awards.
Azalea Moses from Amberley Lodge
Beverly Bayles from Ponteland Manor
Sharon has worked at Heather View for 6 years and is a dedicated member of the team. Sharon ensures that her team are supported and always encourages them to improve and develop their knowledge. Sharon supports the management team, helping to ensure new processes are put in place and maintaining high standards in all she does.
Samantha Bird from Britten Court
Sharon Henderson from Hadrian House
Charlotte is punctual, flexible, reliable, honest and willing to learn. Since starting her apprenticeship, Charlotte has been described as a ‘star’, ‘vibrant’ and ‘happy’. Charlotte is committed to her course and her job, making every effort to get to know residents so she can support them as best as she can.
Leah Frisby from Priors House
Krista Cadiente from Priors House
Rizza has worked at Franklin House for the last 11 years, having worked as a carer and activities coordinator before becoming administrator six years ago. Rizza performs her duties to an excellent standard with accuracy and timeliness. She is committed to her work and values confidentially. She is very customer-oriented and families and colleagues speak highly of her efficiency and good work.
Deborah Riches from Kenilworth Grange
Eddie Adams from Stanecroft
The Terrace strives to give residents the best dining experience possible. Residents are served personally by the head chef and the team regularly seek feedback about the food and service. Tables are beautifully laid with crisp linen, fresh flowers and a selection of condiments. Mealtimes are an enjoyable and dignified experience with relaxing music and colleagues engage with residents, while assisting in a sensitive manner.
Manor Lodge is kept clean, odourless and the laundry service is seamless and of the highest standard. Rooms always look clean and homely and the team focus on making the home the best it can be for residents. But what sets the team apart is their person-centred approach.
Graham is a happy individual who is very popular. He has a wonderful rapport with residents, going the extra mile to make sure life is fun, happy and comfortable. Graham has found a way of communicating with a non-English speaking resident using signs, which help her to communicate what she wants, as well as make her laugh.
Adele Barrett from Davers Court
Rebecca Sherwood from Perry Manor
Kieran Houghton from Glastonbury Court
Mills Meadow has the highest score in the relative satisfaction survey of all homes and has seen a massive improvement in customer satisfaction over the last year. This is down to the determination and commitment of the team to putting the customer at the centre of everything they do.
Angela has consistently achieved success this year across multiple homes in Suffolk. She has made a considerable improvement in terms of stakeholder engagement, enquiries and occupancy. Her determination and positive attitude is contagious and her ideas are endless. She makes any home within her remit a central part of the community and is able to create good news stories that result in great local coverage.
Karen Milligan from Bowes House
Pamela Wilson from Abney Court
Shona and the team at Appleby House have worked tirelessly on sales and marketing throughout the year. The team have come up with innovative ways to promote the home including musical events, art projects, the ‘happy café’ and an opera night. As a result the home has had a huge amount of ‘good news’ stories in the press and has become well known in the local community. The home also has a very active Facebook page which is setting a great example to others.
John is a kind and considerate individual who puts the residents at the heart of everything he does. He often has a resident join him on his rounds and regularly engages in activities with residents. John always keeps his paperwork up to date and goes above and beyond his job role, doing everything that is asked of him and more.
Petrica Birsan from Mountfitchet House
George Piu from Harry Sotnick House