RCS Stars 2017 | Care UK

You are here

Everyone of us makes a difference

Care UK’s RCS Stars awards celebrate the hard work, talent, commitment and achievements of our colleagues nationwide. Once again we had a phenomenal response receiving over 1,000 nominations colleagues, relatives and professionals.

Debbie Winwood from Clara Court Debbie Winwood from Clara Court

Home of the Year

Clara Court

Debbie Winwood was proud to accept the Home of the Year award for Clara Court which has demonstrated outstanding and consistent quality across all areas.

On receiving the award Debbie said, "Clara Court is not just a care home it’s a family home.” She has a dedicated and compassionate team who enjoy coming to work to promote the independence of residents. Not only do they support the residents, they support the families as well.

Runners up

The Terrace

Grangewood

Francine Summers from Priors House Francine Summers from Priors House

Outstanding Leadership

Francine Summers from Priors House

Fran’s positive attitude, professional drive and energy has taken the home from a ‘requires improvement’ rating to a ‘good’ rating from the CQC. Fran empowers and develops team members to achieve their full potential resulting in a competent, professional and independent team. Together they ensure the smooth running of the home and feel a real sense of pride in everything they do.

Runners up

Shona Bradbury from Appleby House

Julianna Miles from Manor Lodge

Broadwater Lodge Broadwater Lodge

Great Dementia Care

Broadwater Lodge

Broadwater Lodge is the first Care UK home to achieve an ‘outstanding’ rating from the CQC. Residents and families praise the continuous development of the home which includes a pub, 1940s style kitchen, pet’s corner and a beach area with beach hut, novelty photo booth and Punch and Judy stand. Each resident has a life story book which gives team members a glimpse into their past and present life and families are fully involved in care planning.

Runners up

Prince George House

Grangewood

Priors House Priors House

Meaningful Lifestyles

Priors House

The team at Priors House listen to residents’ life stories and work with them and their families to help find ways to tailor activities to each individual, enabling them to continue to do the things they enjoy. The team continually come up with new and innovative ideas to engage residents and provide an enriching environment.

Runners up

Field Lodge

Oak House

Mowat Court Mowat Court

Most Improved Home

Mowat Court

The Mowat Court team has overcome many challenges and demonstrated sustained improvement. Kirsten and the team have improved their Care Inspectorate ratings and maintained these throughout the year. Good work Mowat Court.

Runners up

The Potteries

Mills Meadow

Carla Alao from Farm Lane Carla Alao from Farm Lane

Nurse of the Year

Carla Alao from Farm Lane

Carla is described as an ‘exceptional nurse’ and is held in high esteem by colleagues, families and health professionals. Her excellent communication skills and calm approach means that she is able to put residents and relatives at ease, even in challenging situations.

Runners up

Jenny Coutts from Tor Na Dee

Ma Corina Damont from Tall Trees

Anne Chwalek from Wellmeadow Lodge Anne Chwalek from Wellmeadow Lodge

Chef of the Year

Anna Chwalek from Wellmeadow Lodge

Despite graduating with a Masters in Clinical Psychology and spending time working as a teacher, Anna’s real passion has always been cooking and she moved to the UK from her home in Poland to pursue her dream. Anna joined Wellmeadow Lodge as chef in 2008 and says she has never felt happier in her life because she can now do what she loves.

Her winning dishes included spicy pork fillet and a velvety coffee pudding.

Runners up

David Burfoot from Brook Court

Scott Moore from Ferndown Manor

Craig McCarthy from Field Lodge

Tracy Norbury from Hollins Park Tracy Norbury from Hollins Park

Deputy Manager of the Year

Tracy Norbury from Hollins Park

Tracy shows dedication for her role and is always striving to improve care delivery. She inspires her team to give their best, whilst continually promoting dignity and respect within the home. Tracy is a very forward thinking nurse who has embraced and driven many new initiatives. Examples include achieving the Gold Standards Framework accreditation for end of life care. Tracy is a second time finalist in the RCS Stars and has also won national awards.

Runners up

Azalea Moses from Amberley Lodge

Beverly Bayles from Ponteland Manor

Sharon Dawkins from Heather View Sharon Dawkins from Heather View

Team Leader of the Year

Sharon Dawkins from Heather View

Sharon has worked at Heather View for 6 years and is a dedicated member of the team. Sharon ensures that her team are supported and always encourages them to improve and develop their knowledge. Sharon supports the management team, helping to ensure new processes are put in place and maintaining high standards in all she does.

Runners up

Samantha Bird from Britten Court

Sharon Henderson from Hadrian House

Charlotte King from Cleves Place Charlotte King from Cleves Place

Apprentice of the Year

Charlotte King from Cleves Place

Charlotte is punctual, flexible, reliable, honest and willing to learn. Since starting her apprenticeship, Charlotte has been described as a ‘star’, ‘vibrant’ and ‘happy’. Charlotte is committed to her course and her job, making every effort to get to know residents so she can support them as best as she can.

Runners up

Leah Frisby from Priors House

Krista Cadiente from Priors House

Ma Rizza Luna Ma Rizza Luna

Administrator of the Year

Ma Rizza Luna from Franklin House

Rizza has worked at Franklin House for the last 11 years, having worked as a carer and activities coordinator before becoming administrator six years ago. Rizza performs her duties to an excellent standard with accuracy and timeliness. She is committed to her work and values confidentially. She is very customer-oriented and families and colleagues speak highly of her efficiency and good work.

Runners up

Deborah Riches from Kenilworth Grange

Eddie Adams from Stanecroft

The Terrace The Terrace

Best Dining Experience

The Terrace

The Terrace strives to give residents the best dining experience possible. Residents are served personally by the head chef and the team regularly seek feedback about the food and service. Tables are beautifully laid with crisp linen, fresh flowers and a selection of condiments. Mealtimes are an enjoyable and dignified experience with relaxing music and colleagues engage with residents, while assisting in a sensitive manner.

Runners up

Perry Manor

The Potteries

Manor Lodge Manor Lodge

Exceptional Housekeeping

Manor Lodge

Manor Lodge is kept clean, odourless and the laundry service is seamless and of the highest standard. Rooms always look clean and homely and the team focus on making the home the best it can be for residents. But what sets the team apart is their person-centred approach.

Runners up

Stanley Park

Greville House

Graham Clark from Heavers Court Graham Clark from Heavers Court

Care UK Angel

Graham Clark from Heavers Court

Graham is a happy individual who is very popular. He has a wonderful rapport with residents, going the extra mile to make sure life is fun, happy and comfortable. Graham has found a way of communicating with a non-English speaking resident using signs, which help her to communicate what she wants, as well as make her laugh.

Runners up

Adele Barrett from Davers Court

Rebecca Sherwood from Perry Manor

Kieran Houghton from Glastonbury Court

Mills Meadow Mills Meadow

Customer Service Excellence

Mills Meadow

Mills Meadow has the highest score in the relative satisfaction survey of all homes and has seen a massive improvement in customer satisfaction over the last year. This is down to the determination and commitment of the team to putting the customer at the centre of everything they do.

Runners up

Little Holland Hall

Clara Court

Angela Hodge from Hartismere Place Angela Hodge from Hartismere Place

Customer Relations Manager of the Year

Angela Hodge from Hartismere Place

Angela has consistently achieved success this year across multiple homes in Suffolk. She has made a considerable improvement in terms of stakeholder engagement, enquiries and occupancy. Her determination and positive attitude is contagious and her ideas are endless. She makes any home within her remit a central part of the community and is able to create good news stories that result in great local coverage.

Runners up

Karen Milligan from Bowes House

Pamela Wilson from Abney Court

Appleby House Appleby House

Sales and Marketing

Appleby House

Shona and the team at Appleby House have worked tirelessly on sales and marketing throughout the year. The team have come up with innovative ways to promote the home including musical events, art projects, the ‘happy café’ and an opera night. As a result the home has had a huge amount of ‘good news’ stories in the press and has become well known in the local community. The home also has a very active Facebook page which is setting a great example to others.

Runners up

Whitby Dene

Darlington Court

Maintenance Person of the Year

John Evans from The Willows

John is a kind and considerate individual who puts the residents at the heart of everything he does. He often has a resident join him on his rounds and regularly engages in activities with residents. John always keeps his paperwork up to date and goes above and beyond his job role, doing everything that is asked of him and more.

Runners up

Petrica Birsan from Mountfitchet House

George Piu from Harry Sotnick House