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The Potteries

Trusted to care in Broadstone, Poole, Dorset

Trusted to care in Broadstone, Poole, Dorset|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families

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The Potteries

Welcome to The Potteries

Our bright and friendly care home is in the suburb of Broadstone, just a few miles from the centre of the seaside town of Poole in Dorset. Our purpose-built home has an array of superb facilities to enjoy, including a coffee shop, cinema, hair and beauty salon – and even our very own pub, The Lockdown Arms!

Our team at The Potteries delivers a full range of care services for older people, from permanent residential, nursing and dementia care to short term respite care.

In 2021 we were proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates our skill and commitment to delivering high quality, person-centred care to residents at the end of their life.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

187 York Road
Broadstone
Poole
Dorset
BH18 8ES

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CQC Rating
Good
Availability
Open to new residents
Pricing
Key facts summary
Contract
Contract summary

Wills and Power of Attorney Clinic – event at The Potteries

Join us at The Potteries where Ellis Jones experienced Solicitors will provide advice and guidance on Wills and Lasting Power of Attorney on the third Wednesday of the month, 10.30am – 12.30pm.

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Wills and Power of Attorney Clinic – event at The Potteries

Dog café – free event at The Potteries

Join us at our monthly dog café with your fourlegged friend and enjoy hot drinks and homemade cakes on the second Wednesday of each month, 10.30am - 12pm.

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Dog café – free event at The Potteries

Over 60's veterans brunch club - free event at The Potteries

Join us in our in-house pub and chat with fellow local veterans and reminisce over brunch on the third Wednesday of each month, 10.30am - 12pm.

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Over 60's veterans brunch club - free event at The Potteries

Community cinema - free event at The Potteries

Join us for our community cinema club which is open to anyone who enjoys classic, ‘feel good’ films, including those living with dementia and their loved one on first Thursday of each month, 1.30pm - 3.30pm.

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Community cinema - free event at The Potteries

Carers café - free event at The Potteries

Join us for our carers café which is dementia friendly and a great opportunity to meet other carers in a relaxed and friendly environment on the last Tuesday of each month, 2pm - 3.30pm.

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Carers café - free event at The Potteries

Care fee planning clinic - free event at The Potteries

Have a no obligation consultation with Andy Parsons AFPS, Chartered Financial Planner and SOLLA licenced care adviser from Eight Wealth Management on the third Thursday of each month, 10.30am - 12pm.

Find out more
Care fee planning clinic - free event at The Potteries

We’ve had a makeover!

Some of our social spaces have been refurbished to provide an even higher standard of living for residents. This includes refurbishment of our reception area, café, bar and dining areas, as well as our beautiful gardens. We’d love for you to come and see our beautiful home.

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Life at our home

At The Potteries, our lifestyle team organises different daily activities, from bingo and gardening to armchair exercise and singalongs. We spend time with residents individually, supporting them to continue with hobbies, or even to try something new.

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  • Activities room
  • Cafe
  • Church Services
  • Cinema room
  • Garden
  • Garden view rooms
  • Hair and beauty salon
  • Library
  • Lounge area
  • Multi-faith room
  • Music room
  • Namaste room
  • Pub/ bar
  • Reminiscence room
  • Shop
Life at our home
Life at our home
Life at our home

Introducing The Potteries

Care at our home

All the care we provide is person-centred. That means that your loved one is at the centre of all aspects of their care. They make decisions and plan how they want their care, and their everyday life at The Potteries, to be.

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Care at The Potteries

Types of care offered

Healthcare services

  • Chiropody
  • Community support services
  • Dentist
  • District nursing team
  • Movement therapy
  • Namaste care
  • Occupational therapy
  • Optician
  • Pharmacy service

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Meet the team

The dedicated and experienced team at The Potteries will provide your loved one with care that is completely tailored to their individual needs and wishes.

 

Personalised care is at the heart of what we do, and I strive to ensure that all our residents continue living active and independent lives in a warm, safe and comfortable environment involving family and friends as much as possible. 

Zita TurnerHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at The Potteries care home.

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87-year-old Poole care home resident returns to the rugby pitch

87-year-old Poole care home resident returns to the rugby pitch

An 87-year-old ex-rugby player was delighted when his care home organised for him to return to the pitch.
Care UK shortlisted in 12 categories at the Care Home Awards

Care UK shortlisted in 12 categories at the Care Home Awards

Care UK teams are celebrating after being shortlisted in 12 categories at this year’s Care Home Awards. The Care Home Awards recognise and reward excellence...
Poole care home celebrates 10th birthday in style

Poole care home celebrates 10th birthday in style

A care home in Poole marked its tenth anniversary with a very special tea party.

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at The Potteries care home.

Staff are really good. They are always friendly and treat you like family. Nothing is too much trouble. There are lots of cleaners who are always around. It is spotless and smells nice and fresh.

Relative of a resident, August 2023

The facilities, management and care is very good. It has a nice garden and good activities.

Relative of a resident, August 2023

Nothing is too much trouble. If she asks for anything the team will do it, they go out of their way to help as much as they can.

Relative of a resident, August 2023
Gold Standard Framework Accredited

Gold Standard Framework Accredited

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Care Home Awards 2023 Winner - Best Continuing Covid-19 Response

Care Home Awards 2023 Winner - Best Continuing Covid-19 Response

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National Dementia Care Awards 2023 Finalist - Best Dementia Care Home

National Dementia Care Awards 2023 Finalist - Best Dementia Care Home

Care UK Stars Awards Winner 2022 - Most Improved Home

Care UK Stars Awards Winner 2022 - Most Improved Home

Craft Guild of Chefs Awards 2024 finalist - Public Sector Chef Award

Craft Guild of Chefs Awards 2024 finalist - Public Sector Chef Award

Public Sector Catering Awards 2024 winner - Care Catering Award

Public Sector Catering Awards 2024 winner - Care Catering Award

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Care Home Catering Awards 2024 finalist - Group Care Home Caterer of the Year

Care Home Catering Awards 2024 finalist - Group Care Home Caterer of the Year

UK Employee Experience Awards 2024 finalist - Best Employee Experience Journey

UK Employee Experience Awards 2024 finalist - Best Employee Experience Journey

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UK Employee Experience Awards 2024 finalist - Best Company to Work For (large company)

UK Employee Experience Awards 2024 finalist - Best Company to Work For (large company)

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Carehome.co.uk Top 20 Large Care Home Groups in the UK 2024

Carehome.co.uk Top 20 Large Care Home Groups in the UK 2024

Care Home Awards 2024 finalist - Outstanding Larger Group Care Provider (over 75 homes)

Care Home Awards 2024 finalist - Outstanding Larger Group Care Provider (over 75 homes)

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Care Home Awards 2024 finalist - Best Care Home Marketing, Advertising or PR Activities

Care Home Awards 2024 finalist - Best Care Home Marketing, Advertising or PR Activities

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Health Investor Awards 2024 finalist - Care provider of the year

Health Investor Awards 2024 finalist - Care provider of the year

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Caring UK Awards 2023 winner - Care Group of the Year

Caring UK Awards 2023 winner - Care Group of the Year

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Nursing Times Awards 2023 winner - Nursing in Social Care

Nursing Times Awards 2023 winner - Nursing in Social Care

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Women Achieving Greatness in Social Care 2023 finalist

Women Achieving Greatness in Social Care 2023 finalist

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Engage Awards 2023 finalists

Engage Awards 2023 finalists

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National Care Awards 2023 finalist - Care Home Group

National Care Awards 2023 finalist - Care Home Group

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Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

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LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

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Social Care Top 30 Award 2023 finalist

Social Care Top 30 Award 2023 finalist

NACC Awards 2023 finalist - Catering Manager of the Year

NACC Awards 2023 finalist - Catering Manager of the Year

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Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

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Health Investor Awards 2023 winner - Residential Care Provider of the Year

Health Investor Awards 2023 winner - Residential Care Provider of the Year

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UK Employee Experience Awards 2023 winner - Best Employee Engagement

UK Employee Experience Awards 2023 winner - Best Employee Engagement

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Public Sector Catering Awards 2023 winner - Care Catering Award

Public Sector Catering Awards 2023 winner - Care Catering Award

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Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

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RoSPA Awards 2023 winner - Silver Award

RoSPA Awards 2023 winner - Silver Award

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Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

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Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

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LaingBuisson Award 2022 finalist - Large Residential Care

LaingBuisson Award 2022 finalist - Large Residential Care

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National Care Awards 2022 winner - Care Operations/Area Manager

National Care Awards 2022 winner - Care Operations/Area Manager

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Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

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Social Care Top 30 Award 2022 finalist

Social Care Top 30 Award 2022 finalist

Care Home Professional Power List 2022

Care Home Professional Power List 2022

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Nursing Times Workforce Awards 2022 finalist

Nursing Times Workforce Awards 2022 finalist

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NACC Awards 2022 winner - Care Establishment of the Year

NACC Awards 2022 winner - Care Establishment of the Year

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Care Home Awards 2022 winner - Outstanding Larger Care Provider

Care Home Awards 2022 winner - Outstanding Larger Care Provider

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Health Investor Award 2022 winner - Residential Care Provider of the Year

Health Investor Award 2022 winner - Residential Care Provider of the Year

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UK Employee Experience 2022 Awards - Best Use of Digital Technologies

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

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Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

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Caring UK Awards 2021 winner

Caring UK Awards 2021 winner

National Care Awards 2021 winner - Care Home of the Year

National Care Awards 2021 winner - Care Home of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

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LaingBuisson Award 2021 winner - Property Developer of the Year

LaingBuisson Award 2021 winner - Property Developer of the Year

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Care Home Awards 2021 winner - Best Larger Care Home Group

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

National Apprenticeship Awards 2021 finalist

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

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Social Care Top Leaders Awards 2021 finalist

Social Care Top Leaders Awards 2021 finalist

Care Home Professional Power List 2021

Care Home Professional Power List 2021

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UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

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Dementia Hero Awards 2021 finalist - Professional Excellence

Dementia Hero Awards 2021 finalist - Professional Excellence

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Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

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Care Home Awards 2020 winner - Best Larger Care Home Group

Care Home Awards 2020 winner - Best Larger Care Home Group

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LaingBuisson Awards 2020 finalist

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

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Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

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Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care. 

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Your next steps
Your next steps
Your next steps

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Read more
Changes in personality

Changes in personality

Are you experiencing personality or behaviour changes with your loved one? Dementia may cause your loved one to experience changes which are typically out of...
Loss of inhibitions

Loss of inhibitions

From a lack of social awareness to choice vocabulary and inappropriate displays of love or desire, some people living with dementia can show a loss of...
Obsessive compulsive behaviours

Obsessive compulsive behaviours

Some people living with dementia can begin to show obsessive compulsive or repetitive behaviours. These can include a discomfort about things being out of...

Trips and outings

Residents living in Care UK homes are offered a range of day trips and organised activities in their surrounding areas. These outings are a great chance for residents to get out and about and enjoy activities, exercise and a change of scenery.

  • Brownsea Island -  Poole, Dorset 
  • Poole Harbour -  Poole, Dorset
  • Upton House Country Park - Poole, Dorset
  • Monkey World - Longthorns, Wareham
Trips and outings
Trips and outings
Trips and outings

Nearby Homes

The Potteries

1

Dorset BH18 8ES

CQC Rating: Good
The Potteries

The Potteries

1

Dorset BH18 8ES

View Home Directions: Google | PDF

Nearby homes

Nearby homes

FAQs

<!--br {mso-data-placement:same-cell;}--> The Potteries offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: cafe, garden, activities room, hair and beauty salon, cinema room, pub/ bar, library, shop, music room, reminiscence room, namaste room, church services and multi-faith room.

The CQC overall rating for The Potteries is "Good".

The Potteries offers residential care, dementia care, nursing care, nursing dementia care, respite care and end of life care for older people in Poole, Dorset.

Yes, you can find more Care UK homes in these locations:

Care homes in Dorset

Care homes in Poole