We know that finding the right treatment, care or support can often be quite a challenge, which is why we are here to provide whatever assistance we can.
Whether you are looking for healthcare, a care home, homecare support or mental health services we are happy to talk through your situation to help you identify exactly what services are right for you. You can contact us with your query, or call us on 0333 321 8305. This line is open from 8am to 8pm, Monday to Friday and from 9am to 5pm at weekends. Calls may be recorded for quality and training purposes.
Get the right advice
Whatever your treatment, care and support needs, you will find a range of organisations – ranging from the NHS to relevant charity groups – that can provide expert guidance and useful and reliable information. We have suggested some sources of advice and support to help get you started on finding this information. We have also provided some suggestions for things to consider when you are choosing a care home, getting support at home, finding learning disability support or looking for healthcare services. If you are in need of mental health services, please do work with your local NHS representatives to clarify your exact needs.
Keep in mind that you can always draw upon your own network of support and talk things through with your family and friends – you will often be surprised how many people have been in a similar situation and will be happy to practical ideas and advice.
Concerned about the cost of care?
Concerns about the costs can weigh heavily on the minds of those who are in need of treatment, care and support. Many of the organisations listed in our sources of information and support can provide guidance on how best to fund your care, and we have also included information on your funding options to help you better understand your options and entitlements.
Caring for carers
If you’re caring for a loved one, you should never forget to look after your own needs. Many carers often report feeling stressed or depressed, so it is important that that you don’t forget to look after yourself. If you’re caring for someone full time, you are entitled to a carer’s assessment with your local social services to help identify what support you might need. We can assist full time carers by providing respite care or support at home. If you care for someone for more than 35 hours a week, you may be eligible for Carer’s Allowance or similar benefit. You can find out more about this directly from the Directgov website.