Whether you are already a customer, are looking to partner with us or are considering one of our services, we always love to hear from you.
We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.
Christmas opening hours for general enquiries by phone
Monday 22nd & Tuesday 23rd December: 08:00 - 20:00
Wednesday 24th December: 08:00 - 16:00
Thursday 25th December: CLOSED
Friday 26th December: CLOSED
Saturday 27th to Tuesday 30th December: 09:00 - 17:00 at weekend and 08:00 - 20:00 weekdays
Wednesday 31st December: 08:00 - 16:00
Thursday 1st January: CLOSED
Friday 2nd January: usual 08:00 - 20:00
01206 752 552
You can contact each of our services directly by using the service finder on the top right of this page. Emergency and out of hours support numbers for our homecare teams can be found in your support pack. This number is our reception desk in Colchester, and is staffed between 8:15am and 6pm, Monday to Friday (excluding public holidays).
0333 321 0939
All calls are charged at a local rate. This line is open from 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday. Please note, we are unable to manage enquiries from potential or existing suppliers or current and future employees via this number – please contact the relevant service directly. Calls may be recorded for quality and training purposes.
If you are looking for a career with Care UK, we would be delighted to hear from you. As we have a wide range of services and locations, the most efficient and effective way for us to help you is through our careers pages where you can find and apply for vacancies near you.
Partners and suppliers
If you are currently a Care UK partner or you would like to talk to us about the services you provide, please contact the relevant service directly. Due to the volume of contacts we receive, we are unable to respond to speculative supplier requests.
If you cannot make a shift or you have a question about your work patterns, please contact your line manager.
Feedback and complaints
You can find out more about how to provide feedback or make a complaint about any aspect of our service here. You’re also welcome to leave a comment now in the ‘contact us’ enquiry form opposite. Please allow three working days for us to respond to you.
Details of how to contact our media relations team are provided in our media page.
850 The Crescent
Colchester Business Park
CO4 9QB (for satnav please use CO4 9YQ)
Telephone: 01206 752 552
5-6 Napier Court
Telephone: 0118 952 1900
29 Great Guildford Street