Useful contacts
Finding the right information for yourself or for an older relative or person you care for can be a daunting process. But please don't worry. At Care UK we're here to help and there are lots of other organisations able to help you too. We've prepared a list below.
Why not bookmark this page so it's easy to return next time you need it.
Age Concern England
Astral House
1268 London Road
SW16 4ER
Tel: 0208 679 8000
Freephone: 0808 808 6060 (for verbal advice)
Freephone: 0800 009 966 (for factsheets)
Website: www.ace.org.uk
Age Concern Scotland
Causewayside House
160 Causewayside
Edinburgh
EH9 1PR
Tel: 0845 833 0200
Fax: 0845 833 0759
Email: enquiries@acscot.org.uk
Website: www.ageconcernscotland.org.uk
Age Concern Cymru
Tel: 02920 371 566
Website: www.accymru.org.uk
For advice and information on a wide range of issues to make life more enjoyable and fulfilling for older people.
Alzheimer Scotland
22 Drumsheugh Gardens
Edinburgh
EH3 7RN
Helpline (24 hour): 0808 808 3000
Email: alzheimer@alzscot.org
Website: www.alzscot.org
Alzheimer's Society
Gordon House
10 Greencoat Place
London
SW1P 1PH
Helpline: 0845 300 0336
Tel: 0207 306 0606
Fax: 0207 306 0808
Email: info@alzheimers.org.uk
Website: www.alzheimers.org.uk
For support, information, advice and local services for those looking after someone with dementia.
Arthritis Care
18 Stephenson Way
London
NW1 2HD
Helpline: 0808 800 4050
Tel: 020 7380 6500
Fax: 020 7380 6505
Website: www.arthritiscare.org.uk
For people with arthritis, helping to promote their health, well being and independence.
Anchor Trust
1st Floor
408 Strand
London
WC2R 0NE.
Tel: 020 7759 9100
Fax: 020 7759 9101
Website: www.anchor.org.uk
The largest not-for-profit providers of housing, care and support, for older people in England.
British Diabetic Association
10 Queen Anne Street
London
W1G 9LH
(Department of Social Security)
Freephone: 0800 882 200 For information on all benefits for the disabled and their carers, including Disability Living Allowance and Attendance Allowance.
Tel: 020 7323 1531
Helpline: 020 7636 6112
Fax: 020 7637 3644
Email: info@diabetes.org.uk
Website: www.diabetes.org.uk
A charity that helps people with diabetes and supports diabetes research.
British Red Cross Society
9 Grosvenor Crescent
London
SW1X 7EJ
Tel: 0207 235 5454
Fax: 0207 245 6315
www.redcross.org.uk
Services available from local centres include: home nursing, transport, holidays, equipment loan for frail elderly people, home from hospital schemes, domiciliary and respite care.
Carers UK
20/25 Glasshouse Yard
London
EC1A 4JT
Tel: 0207 490 8818
CarersLine: 0808 808 7777 (10am-12pm, 2pm-4pm)
Fax: 0207 490 8824
Email: info@carersuk.org
Website: www.carersuk.org
Carers UK is the voice of carers and the leading campaigning.
The Cinnamon Trust
Foundry House
Foundry Square
Hayle
Cornwall
TR27 4HE
Tel: 01736 757 900
Fax: 01736 757 010
Email: admin@cinnamon.org.uk
Website: www.cinnamon.org.uk
Provides a register of sheltered housing, residential homes and nursing homes which accept pets.
Crossroads - Caring For Carers
10 Regents Place
Rugby
Warwickshire
CV21 2PN
Tel: 01788 573 653
Fax: 01788 565 498
Email: association.office@crossroads.org.uk
Website: www.crossroads.org.uk
Promotes, offers, supports and delivers high quality services for carers and people with care needs.
Cruse Bereavement Care
Cruse House
126 Sheen Road
Richmond
Surrey
TW9 1UR
Tel: 0208 939 9530
Helpline: 0870 167 1677
Fax: 0208 940 7637
Website: www.crusebereavementcare.org.uk
Offers a counselling service and practical advice after bereavement. There are 190 groups in the country.
Disabled Living Foundation
380 Harrow Road
London
W9 2HU
Tel: 0870 603 9177
Fax: 0207 266 2922
Email: dlf@dlf.org.uk
Website: www.dlf.org.uk
For expert advice on equipment for independent daily living. Product and supplier information is constantly updated.
Eldercare Solutions Ltd
Tel: 01707 368 945
Fax: 01707 368 948
Email: advice@eldercaregroup.co.uk
Website: www.eldercare-solutions.co.uk
New solutions to meeting the cost of care.
Elderly Accommodation Counsel
3rd Floor
89 Albert Embankment
London
SE1 7TP
Tel: 0207 820 1343
Fax: 0207 820 3970
Email: enquiries@e-a-c.demon.co.uk
Website: www.housingcare.org
Provides advice on finding and paying for all types of housing for older people, including sheltered housing, residential care, nursing homes and homes which accept people with mental and physical disabilities.
Help The Aged
Pentonville Road,
London,
N1 9UZ
Tel: 0207 278 1114
SENIORLINE: 0808 800 6565
Fax: 020 7278 1116
Website: www.helptheaged.org.uk
Provides practical support to help older people to lead independent lives, especially the frail, isolated and poor.
Huntington's Disease Association
108 Battersea High Street
London
SW11 3HP
Tel: 0207 223 7000
Fax: 0207 223 9489
Website: www.hda.org.uk
Puts people in touch with their local regional adviser who can offer advice, support and family visits.
The Joseph Rowntree Housing Trust
The Homestead
40 Water End
York
YO3O 6WP
Tel: 01904 629241
Fax: 01904 620072
Website: www.jrf.org.uk
Provides information on retirement and assisted living developments.
Macmillan Cancer Relief
Albert Embankment
London
SE1 7UQ
Information Line: 0808 808 2020
Fax: 0207 840 7841 89
Provides information on Macmillan services and activities.
MIND (National Association for Mental Health)
Granta House
15-19 Broadway
London
E15 4BQ
Tel: 08457 660 163
Fax:0208 522 1725
INFORMATION LINES: 0208 522 1728 (Greater London) or 0845 7 660163 (out of London)
Email: contact@mind.org.uk
Website: www.mind.org.uk
The leading mental health charity working for everyone with experience of mental distress.
Multiple Sclerosis Society
The MS National Centre
372 Edgware Road
London
NW2 6ND
Tel: 020 8438 0700
Helpline: 0808 800 8000
Fax: 020 84380701
Email: info@mssociety.org.uk
Website: www.mssociety.org.uk
Offers information to people with MS and their friends, carers and family.
Nursing Home Fees Agency (NHFA)
St Leonard's House
Mill Street
Eynsham
Oxford
OX29 4BR
Tel: 0800 99 88 33 (freephone)
Website: www.nhfa.co.uk
Specialist advice on paying for long term care, including care fee advisers, accountants and tax specialists.
Occupational Benevolent Fund Alliance (OBFA)
Helpline: 01707 651 777
Network of charities representing particular trades, professions or industries offering help and advice to people who worked in relevant jobs.
Parkinson's Disease Society
215 Vauxhall Bridge Road
London
SW1V 1EJ
Tel: 0207 931 8080
Helpline: 0845 608 445
Fax: 0207 233 9908
Website: www.parkinsons.org.uk
Provides help for people with Parkinson's Disease and their relatives.
The Relatives' And Residents' Association
24 The Ivories
6-18 Northampton Street
London
N1 2HY
Advice line: 0207 359 8136
Fax: 0207 226 6603
Email: advice@relres.org
Website: www.relres.org
An organisation bringing together relatives of those in care homes and hospitals. Can offer support and advice on any matter concerned with residential care.
Royal Association For Disability And Rehabilitation (RADAR)
12 City Forum
250 City Road
London
EC1V 8AS
Tel: 0207 250 3222
Fax: 0207 250 0212
Website: www.radar.org.uk
Provides help on non-medical issues including mobility, education, employment, benefits, discrimination and housing.
Royal National Association For The Blind (RNIB)
105 Judd Street
London
WC1H 9NE
Tel: 0207 388 1266
Helpline: 0845 7669 999
Fax 0207 388 1266
Website: www.rnib.org.uk
Provides information, support and advice for anyone with a serious sight problem.
Royal National Institute For Deaf People (RNID)
19-23 Featherstone Street
London
EC1Y 8SL
Tel: 0207 296 8000
INFOLINE: 0808 808 0123
Textphone: 0808 808 9000
Email: informationline@rnid.org.uk
Website: www.rnid.org.uk
Provides information, residential care, interpreting service, training, special telephone service and environmental aids for deaf and hard of hearing people.
The Samaritans
10 The Grove
Slough
SL1 1QP
Tel: 0845 7 90 9090
Email: jo@samaritans.org
Available 24 hours a day, offering confidential emotional support to those in crisis and in danger of taking their own lives.
Seniorline
Tel: 0808 800 6565
Run by Help the Aged to provide free advice and information for older people and their carers.
The Stroke Association
Advice line: 0845 30 33 100
Fax: 0207 490 2686
Website: www.stroke.org.uk
A national charity that provides an advisory and information service for people who have had strokes, their families and carers.
