Our commitment as a provider of health and social care has always been to best quality, best practice and best outcomes in everything we do.
Most importantly our aim is always to reflect this commitment to quality in the experience of our patients, our residents and all our customers.
We have long been at the forefront of the drive to improve clinical and non clinical service standards across health and social care. We have championed the need for more transparent, accessible reporting and welcome the opportunity to demonstrate our commitment to high quality care and continuous improvement.
We are committed to providing consistent, high quality service to local communities and regularly engage with our customers to ask for their feedback.
Our commitment as a provider of health and social care has always been to best practice, best outcomes and the best quality in everything we do.
Our aim is always to reflect this commitment to quality in the experience of our patients, care home residents and all our customers.
It starts with the individual
Our customers across all of our health and social care services expect the highest quality, safety and service. Key to delivering this is the recruitment, training and monitoring of our teams. We recruit people with the best skills as well as a dedication to deliver the best care. We ensure they receive regular training and we monitor their performance on a frequent basis.
Each of us is committed to the highest standards of quality and best practice, to meeting and exceeding our compliance to all standards across all our divisions.
Care UK‘s mission is ‘fulfilling lives’, for our patients, our customers and our people, and each of us works to achieve this every day.
Constant scrutiny
We are committed to providing consistent, high quality service to local communities and regularly engage with our customers to ask for their feedback.
We use this feedback to develop robust action plans to ensure we have a programme of continuous improvement. We encourage openness and the honest reporting of any issues and, in the event of any performance or service shortcomings, we ensure a full and open review is carried out and shared widely.
Leading the way
We have long been at the forefront of the drive to improve clinical and non clinical service standards across health and social care. We have championed the need for more transparent, accessible reporting and welcome the opportunity to demonstrate our commitment to high quality care and continuous improvement.
In 2011, our healthcare division featured in a top ten of best performing hospitals for knee replacement operations in the Dr Foster Hospital Guide. The guide’s experts also analysed the outcomes of thousands of hip replacement operations in a range of hospitals across the country. They looked at length of hospital stay, likely need for a second operation, and readmissions. The experts concluded that the four hospitals run by Care UK performed better than any other NHS or independent sector provider.
Our endoscopy services are also considered some of the best in the country. We hold Joint Advisory Group (JAG) accreditation, which places our services in the top 5% nationwide.
You can read more about our success stories on our Awards & recognition page.