We judge the success of our services by the feedback we get from our customers.
We value feedback from our customers. It not only gives us the reassurance that the services we provide are working, but provides ideas and inspiration for how we can improve. Here are just a few things people have been saying about us.
“I am very impressed with your carer Hillary Dumford. I have done this job for many years and if carers were all like Hillary we could keep everyone in the community. I can’t praise her enough.”
Sheila Butcher about our Lincoln branch.
“I had to find an emergency placement for one of my clients over Christmas and I was impressed by their professionalism and willingness to help me resolve issues. I felt that they went out of their way to ensure a smooth transition for my client and actually collected her from where she was staying to admit her to Hollybank. This was despite it being over a very busy holiday period.”
Liz Gebbie (social worker) about Hollybank.
“Our main care teams are regulars; we view them as friends, not just carers. They know what my wife’s needs are, and she can relax in their company. If we have a problem at any time, or have to alter schedules, we find the Ipswich office helpful. Certainly, without this service, my wife would be in a care home.”
Maurice Pearl, from Ipswich.
‘I was very impressed with the cleanliness of the facility and the very friendly staff. Everyone from the reception staff to the consultant put me at ease straight away and ensured I felt supported and comfortable at every stage.’
Deborah Shannon about our Rotherham diagnostics services.
“It is really hard and a source of great worry to choose a care home for an elderly relative. We are therefore extremely relieved that we chose Appleby House for my mother. The staff, led by the managers Jeni Rushton and Lynn Rodgers, have been kindness itself to my mother and to myself.”
Vivienne Hayward, Ashtead, whose mother stayed at Appleby House care home.
“The service is convenient for me as it is closer to where I live then the hospital. I didn’t have to wait long for my appointment following my GP referral, and the facilities at the unit were brilliant. I would recommend the service to anyone.”
Graheme Worrall, about our Greater Manchester CATS service.