Frances Gibson - director of nursing, clinical and care governance
How long have you worked in healthcare?
I’ve spent my whole 30 year career so far in healthcare. My first job was as a staff nurse on a surgical unit, after which I went on to work as a practice nurse in Suffolk for over 12 years before moving into management roles.
How long have you worked for Care UK and what does your job entail?
I joined Care UK six years ago. As director of nursing, clinical and care governance, my job is to help ensure that the care offered by all Care UK’s residential homes is meeting and exceeding the standards required by the Care Quality Commission (in England) and Care Inspectorate in Scotland.
What do you think are the most important aspects of the service Care UK provides to the people you care for?
It’s important to remember that every resident or day care member is different and has individual needs and requirements, as do their families and loved ones. We place great importance on providing a service that is tailored to those needs.
What do you believe high quality care means?
There is no one size fits all approach to care, so by taking the time to get to know the individuals we provide care for and what they want and need, the best possible and most relevant care can be delivered.
What are the main drivers and innovations behind improving care?
The people who provide care for residents are the most important element – they need to be well supported, trained, motivated and want to be there delivering care. It is important for us to remember that everyone is an individual, recognising this enable our staff to deliver care with greater understanding empathy, dignity and respect.
What is the most important way we can help improve the quality of life of our residents?
A commitment to providing high quality care which delivers the outcomes and experiences deserved and expected by those who use our services is absolutely vital. This can only be achieved if care givers adopt a truly compassionate and person centred approach. This dual approach means that residents and their families will have confidence in using our services and feel safe and secure while doing so.