I’ve worked for Care UK since 2011. Before that I was a Staff Nurse at Tameside General Hospital working on the wards. I really wanted to be part of Care UK because of its commitment to delivering award-winning quality care. I think its understanding of care and of the care sector is second to none. They offer great training and development for colleagues and genuinely care about residents.
Here at Abney Court care home there’s a fantastic team spirit. Colleagues work really well together because we have one goal – the wellbeing of residents. Each person loves helping people and making a difference to their day, whether it’s small or large. We’re also really committed to Abney Court itself and its success. What I love is that no two days are the same. Mine is an incredibly rewarding job, very sociable and you’re always learning.
I have been the Covid champion from day one of the pandemic, keeping fully up to speed with Care UK’s pandemic plan and ensuring it is being adhered to across the home. When testing started in the home I was pivotal in making this happen, every week I now test staff three times and residents are tested monthly. I coordinate this and do the testing with support from my colleagues. I felt that being the IPC Champion for the home sat nicely alongside my day role. Along with being the homes’ main Covid Tester, I am passionate about the home operating safely and within all the current guidelines, ensuring that all others in the home know how they should be operating and the practices they need to follow. I constantly share my knowledge and expertise to the team at Abney Court, driving home the importance of Infection Control and Prevention in order that we can maintain our status of being Covid free.
From leaving college I worked in travel, which I loved, (I still like to travel) and I later changed direction and worked as an area manager for a blinds company. In all my roles customer service and service delivery has been at the forefront of everything I do.
To do this role well you need to have a warm personality, and be confident, organised and a supremo plate spinner! Moving a loved one into a care home is a very emotional experience for families so empathy is a must – as is a keenness to make everything as stress-free as possible. I love seeing family members finally relaxing and being able to breathe again. That’s when I know they have total trust in us.
It’s been amazing to have been at Abney Court from the beginning, and seeing how it has developed. Our team has worked together brilliantly to build the reputation of the home, so that it’s now recognised as one of the best care homes in the Stockport area.
I joined Care UK and Abney Court in 2019 because I wanted to challenge myself and work for an organisation with high standards and expectations of care. Before I joined the Abney Court team I was the Deputy Manager of a care home providing residential dementia care, however, gaining my current role has definitely been my career highlight.
I’m the Unit Manager of Abney Court’s dementia suite and I have to say that my favourite part of any day is the time I spend interacting with residents, seeing them smile and listening to their stories. The secret to success in this role, and what brings such satisfaction to me, is building lasting relationships – with residents and their families and with my colleagues at Abney Court.
Away from work I love to unwind by growing fruit and veg on my allotment. I’m also a keen cook and enjoy a bit of knitting too!
I joined Abney Court in February 2017, and before I came here I was the head chef of a catering company, working in five star venues across the UK. I’ve cooked for HM the Queen and even ran the main hospitality kitchen at the London 2012 Olympic Games, catering for over 6,000 people, including heads of state and VIPs, over six weeks.
I wanted a change of sector as I was keen to establish a work/life balance. Care UK is very family-friendly: I like the ethos of the company and the positive impact the team has on residents’ lives.
I’m enjoying the fact that every day brings a new challenge at Abney Court, and I’m relishing making each resident’s dining experience individual – helping them to feel like a VIP.
I joined Care UK and Abney Court in 2016 – I’d initially seen the home’s website and was surprised at how fantastic it looked. I knew I’d be happy working here and I am – I work with some lovely people.
Before I joined the Abney Court team I spent four years working in another care home company, first as an administrator, then as PA in the operations team. It was there that I got a good understanding of how a care home operates and where I developed a passion for working in care – it’s hugely rewarding.
Much of my spare time is taken up with family genealogy. Over the last twenty years I’ve gone back hundreds of years in my family tree. I can prove that I’m related to King Edward I (but probably a lot of people can!). I’m also related to the Davenports of Bramall Hall, and, through them, to an American ex-president. And that’s all on my mother’s side. I’m tackling my dad’s side next!
I’ve been at Abney Court since 2016, and I was proud to be promoted to head housekeeper after less than a year here. Care UK’s ethics and values are very similar to my own, so I felt at home instantly here.
I love that no two days are ever the same at Abney Court – there’s always a fresh challenge or something happening in the home. I love engaging with residents and their families, as well as my own colleagues and I’m passionate about ensuring that residents’ needs are met to the best of my – and my team’s – ability.
Here at Abney Court, the housekeeping team is very much a part of the larger home team. The home team is very closely-knit. We all get involved in the different events that the home puts on. In fact, my team performed a show as part of our summer fayre. I had a solo, which was completely out of my comfort zone!
Source: Care UK Relative Satisfaction Survey – August 2019 – December 2019. Based on a sample of 18
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