I’m an experienced home manager passionate about delivering care, particularly for residents who are living with dementia. Care UK is a market leader in health and social care. They’re ahead of the curve and the whole team here is passionate about providing the best care.
I like the fact that every day is different in this role. It’s important to be flexible as you can never be sure what the day will bring. I’m really excited about having the opportunity to shape a new service and set the standard in a home from the start.
I’m an experienced customer relations manager, having worked for other care providers. During my time in the care sector I’ve kept meeting people who recommended Care UK and its ethos, so when I was ready for a new challenge, I thought I’d investigate!
Mine is a very varied role – you need to liaise with a wide range of people, from relatives and prospective residents to healthcare professionals and people in the community. Having empathy is a must because I support families who are looking for a fantastic home for an older loved one. It’s an emotional and stressful time for them so it’s vital to have an understanding of what they’re going through.
I have lots of ideas for initiatives we can set up at Ancatsa Grove to help us become a focus in the local community. In other homes I’ve set up a dementia-friendly film club, a tissue viability clinic, a memory café and a dementia action group, so the sky’s the limit for Ancatsa Grove.
I previously worked in administration within a care home where I realised how much I enjoy being in a residential environment. Not only do I love the administration work but also being around residents and their families.
This role requires good interpersonal skills and the ability to organise and record accurate data. Prioritising busy workloads is very important as it covers so many areas. Staying on top of all duties like resident billing, data, staff hours and wages can be a challenge.
Caring for others and working as a team allows everyone in the home to play their part and become a family.
Care enquiry lines open Mon-Tue 8:30am-8:00pm,
Wed-Fri 8:30am-5:30pm, Sat 8:30am-5pm,