I joined as home manager in early 2014 and today I'm as committed to making this home the care home of choice for people in the Epsom area as I was back then.
As home manager I’m passionate about providing the best possible care to residents to enhance their lives. I love involving residents and my team in how things are run. I believe my role is to lead by example to create a good culture at Appleby House. It’s my job to motivate staff and promote their development through training and supervision. I thrive on working with my team to drive improvement – stretching them and seeing positive change happen.
I have to say that the best part of the day for me is walking around the home talking to residents and staff. We always have a good laugh and it’s the time when I get the inspiration to make any changes that are needed.
What I don’t need to change at Appleby House is the terrific atmosphere: it’s so friendly and welcoming, and new visitors are always struck by that. We also offer a huge range of quality care services – particularly around dementia care – which sets us apart from our competitors.
I was over the moon and unbelievably proud when we achieved an outstanding overall rating from the Care Quality Commission in 2019, with outstanding ratings for four of the five areas the inspectors look at (we're the only care home in Surrey currently to achieve this). We really are the 'Appleby Family' and this achievement reflects the incredible outcomes that we create for residents and their families. It also demonstrates the passion, vision and love that colleagues, residents, relatives and our friends in the community have for the home.
The great reputation of Appleby House goes before it, and I’d heard a lot about it before I even applied to work here. While I’ve worked in care home administration before, I’ve not worked anywhere like Appleby! I get to meet a huge variety of people on a daily basis; I interact with lovely staff and residents – I love it all.
There’s a very special atmosphere here. It’s all about positivity, and it shines from everyone, from Shona, the home manager, down. There’s a strong family feeling: residents are treated like part of a big family. It’s a very happy place to work and to be.
What I love about working at Appleby House is the way that every member of the team is involved in care. We are actively encouraged to get to know the residents and bond with them and involve them in the tasks that we do, to give them a sense of independence and meaning.
The best part of my role is talking to residents and getting to know their quirks and individual stories. I’ve even taken on the role of Dignity Champion at Appleby House, to ensure that all residents are always treated with dignity and respect. I’m looking forward to continuing to improve what we do here so that we provide the highest standards to the people we care for.
Care enquiry lines open Mon-Tue 8:30am-8:00pm,
Wed-Fri 8:30am-5:30pm, Sat 8:30am-5pm,