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Award wins and top ratings

Award wins and top ratings

We were delighted to win Best Large Care Home Provider and take away a sizeable number of awards at the Care Home Awards 2019, recently held in London. 

Ferndown CHA

Considered the care sector’s equivalent of the Oscars, the Care Home Awards showcase the best in older people’s care across the UK. Our teams took home four wins and four highly commended trophies on the night. 

Manor Lodge in Chelmsford won in the ‘Best care home in a group’ category, and Broadwater Lodge near Godalming won the top award in the ‘Best garden or outdoor space’ category. It is the only care home in the UK with pigs, goats, a horse, chickens, rabbits and guinea pigs living in an on-site farm.

‘Best food, dining and nutrition in a care home setting’ was won by Ferndown Manor in Dorset, where the team creates a leisurely, restaurant-quality dining experience for residents. The home also achieved a highly commended in the ‘Best new care home’ category.

Highly commended

Other Care UK teams were also highly commended: 

  • Harry Sharrard, from Amberley Lodge in Purley was recognised in the ‘Best for facilities management and home maintenance’ category for his impeccable technical and management skills.
  • The lifestyle team at Sherwood Grange in Kingston were recognised in the ‘Best for sporting, social and leisure’ category for the wealth of ambitious and rewarding activities and events they organise for residents, including holidays and trips to Trooping the Colour. 
  • Nurses at Jubilee House in Godalming were highly commended in the ‘Best for nursing care’ category for the quality of their nursing dementia care. 

Andrew Knight, CEO of Care UK’s Residential Care Services, says, “These awards are testament to the incredible hard work and dedication shown by our colleagues around the country and our shared vision of enabling residents to live fulfilling lives. Getting to the final stage of a national award programme like this is such fantastic recognition; let alone coming home with so many wins. I’m proud to lead such a positive and forward-thinking workforce.”

Outstanding CQC result

The first half of 2019 has seen five more Care UK homes achieve overall ‘outstanding’ ratings from the Care Quality Commission, England’s care regulator.  

And so now we have a staggering TWELVE outstanding homes – that’s 11% of our homes with an outstanding CQC compared to the sector average of 3% (England only)

That means that Care UK are the top care provider in England for achieving the most overall Outstanding ratings, with 85% of our homes being Outstanding and Good. We are also in top position for achieving outstanding in Safe, Responsive, Well Led and Caring. 

At the end of June, the team at Mercia Grange in Sutton Coldfield learnt that the home had received an outstanding overall rating, with outstanding ratings for two of the five areas inspected – effective and well-led.

Mercia Grange Sutton Coldfield care home

“The right decision”

Inspectors commended the exceptionally homely environment Mercia Grange provides for residents, and its caring, compassionate, respectful and empowering culture. 

Maggie Hannelly, CQC Head of Inspection for Adult Social Care in the central region, says, “Our inspection team was very impressed by the level of support offered at Mercia Grange care home. People and relatives provided consistently positive feedback about the care, staff and management at this home. They told us about the high level of care delivered and the positive changes this made to people’s lives.

“Without exception, people and families told us living at Mercia Grange had been the right decision, and that their quality of life had been enhanced.”

Shirley Gibbs, Mercia Grange home manager, says, “It’s a real achievement to be awarded an ‘Outstanding’ rating on our first CQC inspection. Everyone here works incredibly hard to provide residents with compassionate, person-centred care, and I’m delighted that our efforts have been recognised. I’m extremely proud of the team and would like to say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”

You can hear more about the outstanding care at Mercia Grange in our video.

An outstanding April

CQC Appleby House

April saw a brace of outstanding ratings: at Asterbury Place in Ipswich, and Appleby House in Epsom. Asterbury Place gained two outstanding ratings – for responsive and well-led. Appleby House gained no less than four outstanding ratings – for effective, caring, responsive and well-led – making it the only home in Surrey to achieve such an impressive CQC outcome. 

Inspectors at Asterbury Place commented on how knowledgeable and skilled the team are, and how they ensured that care was provided in a compassionate and caring way. Relatives told inspectors how impressed they were with the care. One resident told inspectors: “The carers give me a hug when they come in. They're like family."

The CQC report for Appleby House noted that the love and warmth towards residents was palpable in the home. One relative says, "This is the best care home you'll ever find." 

The home's rich programme of community events and intergenerational activities had led to incredible outcomes for residents: one lady had moved to the home with limited verbal communication and had come to life after working with the local school children.

Party time 

In typical Appleby style, the team invited the local community in to celebrate their superb CQC result, with a Mexican-themed party, lots of bubbles and live music from a Mariachi band.


A party was also the order of the day to celebrate the outstanding CQC result gained by Clara Court in March, where the home gained two outstanding ratings – for effective and well-led. 

On the report, inspectors commented on the warm, inviting environment at Clara Court, which recreated ‘the feeling of home’, and how the team treated residents with care and respect in a ‘family culture’. The report praised Clara Court’s person-centred approach in every aspect of residents’ daily lives. Inspectors noted that the home had appointed two residents as ‘ambassadors’ and they took part in the recruitment process for new team members and chaired residents’ meetings.

Inspectors praised team members for going the extra mile and ensuring residents could live a fulfilled life. For example, a resident was enabled to attend their family summer party, allowing them to see their children and grandchildren while a team member was there to support them throughout the day. 

Stop Press!

Only a matter of days ago, we heard that Hollins Park, our care home in Macclesfield, has gained an outstanding overall rating, with a stunning four outstanding ratings for effective, caring, responsive and well-led.

HollinsPark_PR_ 019

The CQC’s inspection report highlights how colleagues go the extra mile for residents – sourcing a dementia-friendly bike for a resident who had been a cyclist, enabling a resident with a police background to meet serving officers and sit in a police car.

The home also takes an innovative and far-reaching approach to care. For example, there are ‘comfort champions’ who work in addition to the usual staffing numbers, so that a person who is at the end of their life is never left alone, and receives the best possible care. The Hollins Park team also use Namaste care, particularly when caring for people living with advanced dementia. This uses sensory-based activities to calm and relax residents. 

The report also comments on the ‘stable and consistent staff team who were highly skilled and motivated [and] able to step into other roles as and when needed. The ‘whole home’ approach was fully embraced by the manager and staff and this supported the exceptionally high level of care delivered’.

Hollins Park’s latest achievement means that we have gained a total of five new ‘outstanding’ overall ratings in nearly as many months! Congratulations to all of the teams involved.

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