The teams in our seven Care UK care homes in Scotland provide high quality care for older people who are living with a variety of needs, including different forms of dementia and complex health conditions.
Our home colleagues, along with our senior quality and governance teams, work in partnership with the Care Inspectorate, local authorities, residents and their families to deliver compassionate and dignified care that is tailored to residents’ individual needs and wishes.
Our work in Scotland is underpinned by the Scottish Government’s Health and Social Care Standards and the Care Inspectorate’s Quality Framework for Care Homes for Older People. Everything we do is focused on protecting residents’ rights, independence, privacy and choice, and on exceeding their expectations of care.
While 86% of our homes in Scotland are rated ‘very good’ or ‘good’ by the Care Inspectorate, we’re committed to continuous improvement in the quality of care we provide.
Our priority areas
Promoting excellence in dementia care
We have embraced Scotland’s Promoting Excellence framework, which details the knowledge and skills that everyone working in health and social services in Scotland should aim to achieve when supporting people who are living with dementia.
All Care UK colleagues in Scotland have either completed, or are close to completing the framework’s ‘informed’ level of training. All colleagues in clinical or lifestyle (activity) roles are on their way to completing its ‘skilled’ level of training. And such is our belief in the Promoting Excellence framework that we are rolling it out as a best practice methodology across our care homes in England too.
How else are we ensuring high quality dementia care in all our Scottish homes?
We have at least one Dementia Champion in each home. This is a colleague who has completed Care UK’s advanced experiential dementia training, and who then rolls this out to colleagues in their home. They also act as a go-to source of advice and information on dementia for colleagues and relatives.
People who are living with dementia lose their communication or motor skills unless they use them regularly. However, research shows that, when a person with dementia is supported to do an action repeatedly and consistently, they can relearn these skills.
For some time, the Scottish care system has championed the importance of people with dementia living as full and as engaged lives as possible. It’s an approach that is fully in line with Care UK’s Fulfilling Lives approach to care, where we get to know each resident we care for and support them to enjoy meaningful activities and interests. We are rolling out a variety of interventions designed to enhance residents’ enablement in our Scottish homes – including cognitive stimulation therapy. These help to slow the pace of a person’s dementia, enabling them to retain their abilities, independence and quality of life for longer.
Across our homes in Scotland we have implemented a Namaste Care programme for residents living with advanced dementia. Residents who are in the latter part of their dementia journey often find it difficult to interact with others, and carers can struggle to make their life meaningful. Namaste Care integrates compassionate nursing care with individualised sensory activities, enabling people with advanced dementia to feel recognised as individuals.
Our programme is a first among the large UK care providers and has involved training a small handful of colleagues in each of our homes in Scotland and England to be Namaste Care Practitioners. They deliver a range of one-to-one or small group sessions (in bubbles) each week. Resident outcomes have included enhanced communication skills, reduced use of antipsychotic medications and improved nutrition and hydration.
Looking ahead, we will be scheduling webinars for families and professionals in Scotland with Professor Joyce Simard, the founder of Namaste Care.
Promoting family relationships
Residents’ families are all-important in helping to shape and review their loved one’s care. We fully appreciate too the importance of enabling residents to maintain meaningful and regular contact with their family.
Social media has taken on a vital importance during the pandemic, and all our Scottish homes have a Facebook portal to enable relatives to keep up-to-date with the latest from their loved one’s home.
Our homes all have Covid-safe pods with an airtight glass panel across the room, and many of our Scottish homes have re-started in-room visits with designated weekly visitors. These facilities enable residents to continue to see loved ones whether their home is Covid-free or not.
A partnership with residents
A number of our care homes in Scotland are achieving incredible outcomes from the way they work in partnership with residents. At Mowat Court in particular, residents have an active and deep involvement in how the home is run and how they live their lives. The home is piloting a ‘residents' voices’ group to support residents to have an even greater input into the functioning of the home. We’re looking forward to rolling out similar groups across our Scottish homes.
The best training and support
Care UK delivers sector-leading training for colleagues at all levels of the organisation, from a six-week induction for new starters through to apprenticeships and bespoke training for home managers, nurses, chefs and senior team members.
In the pandemic we created a new Infection Prevention and Control Champion role in each home. Like the Dementia Champion, the colleague in this role undertakes advanced training and delivers colleague training while ensuring that all colleagues adhere to best practice day-to-day.
Our homes in Scotland are supported by their own Quality Development Manager who works with them to identify areas for improvement and provide practical support to achieve these. A Governance Manager for Scotland ensures that homes are always focused on enhancing care.
Working with professionals and referrers
Care UK is committed to enhancing its partnerships with professionals in Scotland. We are also passionate about strengthening these partnerships by sharing knowledge through forums and webinars run by our dementia experts, including Dr Nori Graham.
We’d love to hear your thoughts on how we can work more closely with you or support your teams to develop their understanding of dementia. You’re welcome to email us at firstname.lastname@example.org or call 0333 321 0939.
How to refer to Care UK care homes in Scotland
If you are a professional, or a family member, and you would like to refer an older person to one of our care homes in Scotland, please contact the home you’re interested in directly – there’s a list below with their details and contact information.
If you are a family member looking for support with funding, please contact the social services team in your loved one’s local authority who will arrange the necessary assessments.