I first became a Home Manager back in 1987, and I’ve worked in the public and private sector in older people’s services in organisations large and small. I’m very impressed by Care UK’s approach and values, particularly the personalised ethos it has in relation to older people’s care and to the development of its colleagues.
I enjoy supporting the team at mealtimes. It’s my chance to fetch and carry for colleagues, or to simply sit and support a resident to enjoy their meal. People are relaxed and keen to chat, so there’s a nice atmosphere. I feel privileged to have the chance to share a story or a smile and to enhance a person’s day.
Away from work, I love cooking a delicious meal from scratch. I used to live in Italy where food is such a big part of everyday life. There’s nothing better than getting friends and family together to laugh, have fun and enjoy great food.
I joined Care UK in 2014, as I wanted to work for an organisation that lives by its values and puts people, both residents and employees, at the heart of everything they do.
I think it’s important to be a good listener in this role, never make assumptions and ask the right questions, in order to understand what people are looking for in a care home. I really enjoy meeting new residents and welcoming them into our beautiful care home. My favourite part of the day is getting to know each resident and learning about their life experiences.
At Cavell Court, I’m keen to dispel the myths and misconceptions that many people still have about care homes, and to let people see for themselves the expertise of our team, the high standards we all adhere to and the quality of activity based care that we provide. Our aim is to promote independence and support residents to lead happy and fulfilled lives.
I am a qualified art teacher and have taught in the UK and the USA. I’ve also worked with adults with learning disabilities, and I’ve been a home help for older people. When a very close relative of mine was diagnosed with dementia, I decided that I would like to use my creative background to benefit older people.
You need to wear many different creative hats as a Lifestyle Lead. It’s very important to be compassionate, patient and an amazing listener. You also need a sense of humour, as well as creativity and organisational skills in abundance.
A highlight of my role is being able to support residents to gain confidence by achieving a goal. It could be as simple as helping a person to write a letter to a friend or loved one.
I joined the Cavell Court team in 2019 and, with my colleagues in the Lifestyle team, I’m working to develop a fun and motivational atmosphere for residents. I’m enjoying getting to know residents through group and one-to-one activities, and using those experiences to respond to people’s changing needs and wishes.
I started working at Cavell Court in 2019. My background is in administration but I was looking for a role that would give me a fresh challenge. There’s a lot to learn in this role, but I’m delighted that the team recognise what I can do and what I have to offer. This role involves getting to grips with different types of specialist care sector software, including HealthRoster. Having learnt how it works, I use HealthRoster every day to help make colleague management faster and more efficient.
Cavell Court is a lovely care home to work in, and I enjoy promoting the home in the community and with my own contacts. There’s a great team here too. What’s the best part of my day? Definitely chatting to residents and making them smile!
I have two decades’ experience of working in care homes, as well as in the recruitment of nurses and care assistants. I’ve even commissioned and run a small residential home. I also worked in the Family and Children department at Norwich Crown Court.
I joined Cavell Court in May 2018. I enjoy the atmosphere of care homes, and getting to know residents and their families, and I was keen to work in a new home that was doing great things.
Day to day, I love welcoming visitors and new residents to the home and helping them to get settled quickly. I enjoy spending time with residents and learning more about them. Seeing the people we care for looking happy, making new friends and enjoying their life at the home brings me a huge amount of job satisfaction.
I’ve worked as a domiciliary carer in the community, but when this role came up I fancied the idea of doing something different, but still in a care environment.
There’s a lot from my previous role that I bring to this: I aim to be caring and helpful to residents and colleagues. I also never let anyone down if I can help it, as residents do rely on you. I work hard to get the job done, and I’m flexible – you never know what each day will bring when you work in a care home.
In my free time, I love watching any sport, especially football (I’m a big Norwich City fan). I also enjoy nosing around car boot sales and antique fairs. You never know what you might find!
I started working at Cavell Court in 2016, initially as an agency carer, but then I joined the team as a permanent member of staff, and I then moved into housekeeping.
I enjoy spending time with residents and understanding what’s important to them, and how we can make that happen for them. I know the home well now and how everything operates, and this is important in making everything work seamlessly for colleagues and residents alike.
Mornings are the best time for me. I enjoy seeing my team first thing, and making sure that everyone is okay and has what they need to work well. Getting things right first off influences how well the day goes!
In my free time I enjoy 1940s music and films, and walking my dogs.
The role of Infection Prevention & Control (IPC) Champion is vital in ensuring that colleagues maintain a high standard of hygiene and cleanliness in the home, keeping residents and colleagues safe. They work hard to deliver the relevant training to the team, complete audits and keep on top of the legislation and guidelines.
Source: Care UK Relative Satisfaction Survey – August 2019 – December 2019. Based on a sample of 19
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