We take the time to get to know you and your loved ones, putting each resident’s needs, desires and choices at the heart of the care we provide.
Moving home can be a daunting prospect, particularly for someone living with dementia. We work with each new resident and their family to make this transition as easy as possible by starting a Life Story Book for each individual as soon as they make the decision to move into one of our homes. Your book can include details of what you enjoy doing and eating, where you have lived, your important people and your favourite places.
The books inform a care plan which outlines how you would like to continue living once you move into care and will include your hopes and aspirations for the future. This enables our teams to get to know you and your family as quickly as possible and help you settle into your new home and new way of life.
Each resident has a life journal kept in their room and [the staff] will put photographs and writings about what your relative has done. This is very important because mum is not able to tell us these things due to her dementia. This is very valuable to us as it assures us that mum is participating in activities rather than being withdrawn or sad and lonely.
Relative of a resident at Heather View, January 2021
Our teams take a person-centred approach to care planning puts you and your personal choices at the heart of the care and support we provide. No two care plans will ever be the same and we understand the importance of evolving them over time. Our Resident of the Day programme brings together everyone from our Suite Manager and Head Chef to the Head Housekeeper and Lifestyle Lead to review each care plan once a month to ensure we are adapting to changing interests, aspirations and care needs.