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Our people and training

Our people and training

Our people are chosen for their attitude, dedication and caring nature and we are committed to their on-going training and development.

You can rest assured that you and your loved ones will be in good hands right from the start. We recognise that our people are far and away our most valuable asset and that our high standards of care can only be met by carefully selected, motivated and able individuals. From our carers and nurses, to our activity coordinators, chefs and maintenance teams, we will go the extra mile to build strong relationships – not just with individuals living in our care homes, but also their friends and family. 

A dedicated and forward thinking dementia team

Under the guidance of our specialist adviser in mental health and dementia, Dr Nori Graham, we have developed a robust and forward thinking approach to the delivery of dementia care. As a renowned dementia expert and vice president of the Alzheimer’s Society, Dr Graham’s contribution to our dementia strategy has been invaluable in bringing great benefits to the individuals in our care.  

We also work very closely with the Association for Dementia Studies at the University of Worcester, who have helped us develop and deliver Fufilling lives– a bespoke training programme that will ultimately reach every one of our 9,000 employees

Walking in someone else’s shoes

We are committed to providing dementia training for all the people who work in our care homes and day centres so that they have an understanding of what it might be live to live with dementia, including the physical, visual and hearing challenges that the illness poses.

Our training helps care staff to put themselves in the shoes of someone living with dementia. If a person truly believes, for example, that they need to catch a bus or collect the children from school, colleagues are encouraged to support them through this conversation and to help them feel understood in the here and now.

Latest news

House of fun: Residents see stars thanks to Newbury care home

House of fun: Residents see stars thanks to Newbury care home

September 10 2019

Four lucky residents at a Newbury care home saw their wishes come true recently, after each experiencing a day to remember.

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Kenilworth care home makes medieval wish come true for 93-year-old resident

Kenilworth care home makes medieval wish come true for 93-year-old resident

September 6 2019

A Kenilworth care home surprised a 93-year-old resident with a trip down memory lane to one of her favourite places.

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Oh, they do like to be beside the seaside! Richmond care home creates indoor beach

Oh, they do like to be beside the seaside! Richmond care home creates indoor beach

August 30 2019

Residents at a Richmond care home enjoyed a trip to the ‘seaside’ recently, after team members transformed the home for a special ‘seaside day’.

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‘Round of a-paws’ for Smyth Lodge's new canine relations manager

‘Round of a-paws’ for Smyth Lodge's new canine relations manager

August 29 2019

Smyth Lodge has officially welcomed a new team member – and he’s set to be a paw-some hit with residents and colleagues alike.

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