The passion that Care UK colleagues have for the people they care for is clear to see from their commitment to delivering person-centred tailored care.
A day at the races
When Brian, a resident of Britten Court in Lowestoft, was asked what wish he would like to put on the home's wishing tree, he said he wanted to experience the joys of the racecourse again. Before moving to the home, he’d never missed a race day at Great Yarmouth racecourse. The team liaised closely to organise a day for Brian where he was treated like royalty: enjoying access to the premier lounge, attending the weigh-in and meeting the jockeys.
Expert nursing care
Passion is at the heart of the nursing team at Jubilee House in Godalming – and it’s led to some incredible outcomes for residents and their families. A lady who moved to the home three years ago for end of life care is still happily living at Jubilee House. She was in a wheelchair, living with dementia, had pressure sores and ate little. Today she is flourishing: happy, calm and only takes medication for pain relief.
When another new resident found it hard to settle, the team explored his interests to see if they could find the answer. Discovering that the gentleman enjoyed fixing things, they put together a toolbox that he could use safely around the home. He also supports the home's maintenance person with small tasks
The Jubilee House nursing team is always exploring new ways to enhance residents’ quality of life. They recently created a Namaste room – a calming and quiet space for residents, with relaxing lighting, scents and sounds. Items from the room can also be taken to residents who are being nursed in bed.
Putting extraordinary in end of life care
The team at Amberley Lodge has an excellent reputation for end of life care. They have a core ‘end of life’ team that works with the local hospice and community healthcare professionals to ensure a resident receives seamless care. Colleagues even undertake training to understand and incorporate different religious beliefs and practices into a person’s end of life care.
One colleague thought it would be comforting for residents in their final hours to have highly personal mementos to touch and hold. This has developed into the creation of an end of life box for each resident. The boxes are put together by relatives who are welcome to customise their loved one’s room with different lighting, scents and sounds.
The team’s holistic approach also extends to practical and emotional support for relatives when their loved one passes on. Each year, the home holds a memorial service to commemorate residents who have died during the year, and relatives can hang a leaf in memory of their loved one on a 'perpetual tree'.
Small gestures make a big difference
Recently, Karl, the maintenance manager at Mercia Grange in Sutton Coldfield, got chatting to Jean, a resident, while doing some routine maintenance in her room. They started chatting about the summer, and holidays, and Jean talked about her childhood holidays in Pembrokeshire.
Karl was about to take his own holiday in South West Wales, so when he was there, he collected a pretty stone from one of the beaches and bought a postcard of the area. He presented them to Jean when he returned, who was delighted and touched by Karl’s kindness.