Our team at
Gracewell of Bookham

Part of the Care UK family

Part of the Care UK family |Trusted to care in Bookham, Surrey

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Meet our friendly care team

It is the people who make our home a truly happy and caring one. At Gracewell of Bookham, our experienced team of dedicated professionals, all of whom undergo our own in-depth training programme. The whole team works to make sure that residents' needs are at the heart of everything they do and that personalised care is provided.

Natasha Webster
Deputy Manager
I started my career as a nurse within a private hospital.

I started my career as a nurse within a private hospital. Throughout my time there, I found my passion for palliative care. I then went to specialise in this area at a local hospice where I worked in the community as a palliative care nurse specialist. It was through this role that I started coming to the home. Since the first time I walked into the building I felt welcomed and part of the team. I supported the home here for over a year as a community nurse specialist and then joined the team as a Clinical Nurse Manager before being promoted to Deputy Manager.

Damien Hutchinson
Head Chef
I joined the home in March 2020 as Head Chef, and I am really excited be part of such a fantastic team.

I joined the home in March 2020 as Head Chef, and I am really excited be part of such a fantastic team. I have worked in the catering industry for 15 years and have been a Chef Manager for eight years. Nutrition, hydration and dining are such an important part of the resident's day, and I, along with my team, want to make this experience the very best. I also enjoy taking time out of my day to chat to the residents, finding out about their favourite recipes and how they spent time in the kitchen.

Vicky Radmore
Home Admissions Advisor
As the Home Admissions Advisor my role is to help prospective residents and their families through understanding what's important to them as well as showing them the benefits of our beautiful home and how we offer solutions bespoke to each resident.

As the Home Admissions Advisor my role is to help prospective residents and their families through understanding what’s important to them as well as showing them the benefits of our beautiful home and how we offer solutions bespoke to each resident. It’s a pleasure to be working alongside such a fantastic team. I enjoy spending time with family and friends and discovering new places to eat out. I’m also a keen walker often taking on various treks for charity. I look forward to showing you around the home.

Jackie Pym
Home Administrator
Having worked in the education and care sector for most of my working life, I am thrilled to have become Administrator here.

Having worked in the education and care sector for most of my working life, I am thrilled to have become Administrator here. I have met an amazing working team and delightful residents and I feel at home. As I am a keen walker I take every opportunity move around our home and get to know the team and residents. I was a Teaching Assistant for 16 years, which I thoroughly enjoyed. This was a job that became a passion and a role, within the care environment, so that I knew I wanted to pursue it further 

Michelle Marr
Head Housekeeper
I have strong empathy for all of the residents here and I feel I have a very rewarding role.

I have strong empathy for all of the residents here and I feel I have a very rewarding role. I take great pride in ensuring that our home is presented to a very high standard, keeping resident's rooms and communal areas clean, tidy and safe. Myself and my team enjoy being with the residents every day, getting to know everyone individually to ensure we can deliver a truly personalised experience. I am very fortunate to work in such a beautiful home.
 

Derek Hurst
Maintenance Coordinator
My name is Derek Hurst and I am the Maintenance Coordinator here having been at the home since it opened in August 2017.

My name is Derek Hurst and I am the Maintenance Coordinator here having been at the home since it opened in August 2017. I have been in the building trade since I left school starting with my apprenticeship as a carpenter/joiner working up to site manger then coming into the care home sector. I have always been a caring and willing person, putting the needs of others above my own. I have also helped out here with driving the minibus for resident trips out because it gives me a lot of pleasure seeing their happiness when out on the trips. My aim is to respect everyone, the residents, our visitors and our team as I always respect everyone equally.

Terry
Resident Ambassador
'I was born in 1930 in South London and spent wartime years in North Devon, my father was an army officer and my mother was a civil servant.

"I was born in 1930 in South London and spent wartime years in North Devon, my father was an army officer and my mother was a civil servant. My educational years were spent at Effingham and Brixton. I then, for a large part of my career, was a Senior Marine Economist. I also spent one and half years in the Royal Navy for my national service. I had a wonderful marriage to Barbara for 59 years, sadly Barbara is no longer with us. Bookham became my home in December 2017 and soon after I became resident ambassador. I am often asked to meet with potential new residents and their families to talk about what it’s like to call here home and give insight on daily life here. I also assist the team with interviewing new members of the team, and I feel my opinion is valued and the voice of us as residents is really taken into account when making decisions. 

"Terry is a key personality in our home and takes his role of officially representing the views of the residents very seriously. He is quick to offer feedback and advice which makes him invaluable in developing our service". - Harry Garston, General Manager"

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.