I joined Care UK in 2014 as I knew it was a great company to work for. It was rapidly becoming the number one care provider in the UK (which it’s subsequently achieved) and I wanted to be on board!
I’m an experienced home manager and have also worked as an operational manager in a housing association. I think to be a success in this role you need to be a combination of things: kind and caring, as well as organised, driven and innovative.
I love working at Hadrian House. We have a wonderful team here, who I’m hugely proud of, and I enjoy all day every day. We’re working hard to achieve our goals, and evidencing the great care we provide, so we’re ready to match – or hopefully enhance – our rating at our next CQC inspection.
Before joining Hadrian House in 2007, I was a senior care assistant. This was a new-build care home at the time and I decided to apply to join. Here I am all these years later!
I love what I do, and I particularly enjoy the afternoons when we spend some social time with residents. Getting to know people as individuals is vital to providing them with the best care, so this is a great chance to learn something new about them. It’s also nice to relax and have a laugh with the people we care for.
One of the highlights of my time here was being nominated for ‘team leader of the year’ as part of the annual awards. Quality is everything, and, looking ahead, we’re all determined to upgrade our CQC rating from ‘good’ to ‘outstanding’ at our next inspection.
I’ve worked in hospitality, as a care assistant providing domiciliary care, and in 2013 I joined Hadrian House as a care assistant. I became the home administrator in 2016, and I haven’t looked back.
This is a varied and challenging role that has enabled me to expand my knowledge and experience. I have a fantastic support network and am hugely grateful to the home manager and deputy for their support in helping me to take on a different role. I love that I get to meet and help all sorts of people in this job, from healthcare professionals to colleagues, residents and their families. My days are all different and I get to support every department in the home.
When I joined Care UK, I wanted to feel that I was making a difference to people’s lives, and I’m so pleased that I am.