Before I joined Heavers Court in 2011, I spent over a decade working as a domiciliary care manager and in the public sector recruiting nurses, social workers and support staff for social care settings. I moved to Care UK because it was one of the biggest and best care providers. It offered a variety of care services, so it would be interesting to work for; it also prioritised the care of residents and supported its people well, which chimed well with me.
Good communication skills, leadership ability, efficiency – these are all great to have if you’re a home manager, but a passion for working with older people is an absolute ‘must’ if you’re going to be successful. I am dedicated to providing the people we care for with the best, person-centred care. Each one is an individual, who deserves to be treated as such, and with the utmost dignity and respect.
Luckily, I have a fantastic team of people who are as passionate as I am about this. They love what they do and thrive on supporting residents to enjoy each day to the full. It’s a privilege to walk the floor of the home and see smiling, contented residents and happy, motivated colleagues.
I only joined Care UK, and Heavers Court, in 2018, but I wanted to work here as it’s a prestigious care home, and I was keen to expand my experience of caring for older people as part of a well-regarded company.
I’m proud of the care we provide at Heavers Court – not long after I joined we received a ‘good’ rating from the Care Quality Commission. This highlighted how we treat the people we care for with respect and dignity, supporting them to make decisions about all aspects of their care and to live as independently as possible.
The best part of the day is when I get to interact with residents and colleagues. Residents are at the heart of what we do, and any time spent learning more about them is time well spent.
I joined Care UK and Heavers Court in 2012. I worked as a banker for 16 years, so this is quite a different setting. We’re a strong team at Heavers Court and there’s a great team spirit and family atmosphere here in the home. It helps that we’re led by an excellent manager, who is approachable and very understanding.
There are lots of computer systems to learn in this role, from the one that records residents’ care, to the payroll and HR systems. But it’s also important to be good with people face-to-face and on the phone, and to be approachable for families, residents and colleagues alike.
Outside of work I like to spend time with my family, watching films, having dinners and enjoying outings – including shopping.
Care enquiry lines open Mon-Tue 8:30am-8:00pm,
Wed-Fri 8:30am-5:30pm, Sat 8:30am-5pm,