August 2 2019
The Care Quality Commission’s (CQC) report gave Care UK’s Hollins Park, on Victoria Road, an overall ‘Outstanding’ rating, which is the highest possible result, following an unannounced inspection.
The care home received ‘Outstanding’ ratings for effectiveness, level of care, responsiveness and leadership, and a ‘Good’ rating for safety.
The team, relatives and residents told the CQC inspectors with genuine passion about the Hollins Park 'family' and the strong relationships built between residents, colleagues and relatives, and observed without exception that residents are treated with the utmost dignity and respect. Families feel their relatives are receiving outstanding care.
In addition, the report highlighted that Hollins Park is exceptionally well-led by a management team, whose determination and drive is to deliver an outstanding service.
Helena Dennett, head of adult social care inspection at the CQC,said:“Hollins Park was already providing a good level of care, however, since the last inspection they have improved in many areas and are now rated Outstanding overall.
“We heard how the service’s expertise and experience had transformed people’s lives. The staff and leadership teams clearly had passion and personal pride in the care they were delivering. We received consistently positive feedback about the service.
“There was some fantastic partnership working with external agencies and supporting staff with additional training, the management team were stable and had a clear vision of high-quality care. A fantastic achievement to be rated Outstanding.”
Commenting on the rating, Hollins Park home manager, Tracy Norbury, adds: “We are all absolutely delighted to be awarded an ‘Outstanding’ rating on our recent CQC inspection. Everyone here works incredibly hard to provide residents with compassionate, person-centred care, and I’m delighted that our efforts have been recognised.
“We are particularly passionate about developing strong local links, to ensure our residents feel valued members of the community, which we are thrilled the inspectors noted in their report.
“I’m extremely proud of everyone here, and would like to say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”