Care homes | Our customer promise | Care UK

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Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

Latest news

Team behind £7.5 million Trymview Hall celebrates ‘topping out’

Team behind £7.5 million Trymview Hall celebrates ‘topping out’

July 16 2019

A £7.5 million Southmead care home has marked its latest construction milestone with a ‘topping out’ ceremony.

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Care UK flies the rainbow flag for London Pride

Care UK flies the rainbow flag for London Pride

July 15 2019

Care UK showed its true (rainbow) colours when its team members paraded down the streets of the capital to show their support to London Pride. 

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Sherwood Grange takes a walk on the wild side

Sherwood Grange takes a walk on the wild side

July 12 2019

Sherwood Grange took a walk on the wild side when residents were given the opportunity to get up close to a host of creatures from around the globe.

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Home manager takes the helm at new Trymview Hall

Home manager takes the helm at new Trymview Hall

July 9 2019

A new care home in Bristol has announced the appointment of its home manager.

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