Care homes | Our customer promise | Care UK

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Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

Latest news

Teams at nine homes waiting to find out if they are taking home a trophy this Friday

Teams at nine homes waiting to find out if they are taking home a trophy this Friday

November 15 2019

Teams from Care UK homes as far apart as Stonehaven and Dorset are getting ready to travel to Leicester this Friday to find out if they are winners in a prestigious national award scheme.

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Colchester-based care provider shortlisted for two major awards

Colchester-based care provider shortlisted for two major awards

November 12 2019

Care UK Residential Care Services has been shortlisted in two categories of the prestigious national Laing Buisson Awards.

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Cheadle care home donates money to a local hospice

Cheadle care home donates money to a local hospice

November 8 2019

A local care home has donated £500 to St Ann’s Hospice, after Coronation Street stars filmed moving scenes on their premises.

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Quartet of finalists for top dementia awards

Quartet of finalists for top dementia awards

November 7 2019

Care UK teams will have their fingers crossed this week as they wait to find out whether any of their four finalists will pick up a trophy at the 2019 National Dementia Care Awards this Thursday (7th)

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