Care homes | Our customer promise | Care UK

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Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

Latest news

House of fun: Residents see stars thanks to Newbury care home

House of fun: Residents see stars thanks to Newbury care home

September 10 2019

Four lucky residents at a Newbury care home saw their wishes come true recently, after each experiencing a day to remember.

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Kenilworth care home makes medieval wish come true for 93-year-old resident

Kenilworth care home makes medieval wish come true for 93-year-old resident

September 6 2019

A Kenilworth care home surprised a 93-year-old resident with a trip down memory lane to one of her favourite places.

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Oh, they do like to be beside the seaside! Richmond care home creates indoor beach

Oh, they do like to be beside the seaside! Richmond care home creates indoor beach

August 30 2019

Residents at a Richmond care home enjoyed a trip to the ‘seaside’ recently, after team members transformed the home for a special ‘seaside day’.

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‘Round of a-paws’ for Smyth Lodge's new canine relations manager

‘Round of a-paws’ for Smyth Lodge's new canine relations manager

August 29 2019

Smyth Lodge has officially welcomed a new team member – and he’s set to be a paw-some hit with residents and colleagues alike.

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