Care homes | Our customer promise | Care UK

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Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

Latest news

Care UK shortlisted for two top skills awards

Care UK shortlisted for two top skills awards

January 21 2020

Care UK’s commitment to developing its teams has seen it receive a double shortlisting in an awards scheme designed to recognise the very best in training for those in care services.

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Care UK celebrates the best of British birds

Care UK celebrates the best of British birds

January 21 2020

Over 50 Care UK care homes across the UK are gearing up to take part in some avian-themed activities to celebrate the best of British birds this January.

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Bristol Bears help open city’s newest care home

Bristol Bears help open city’s newest care home

January 20 2020

Bristol’s newest care home has been officially opened by the Bristol Bears’ mascot, Brizzley Bear.

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Christmas visits when your loved one has dementia

Christmas visits when your loved one has dementia

December 24 2019

When spending precious time over the Christmas period with relatives living with dementia, little and often could be the way to happiness for all according to a Care UK expert.

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