Care homes | Our customer promise | Care UK

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Our customer promise

Our customer promise

As one of the UK’s leading providers of care to older people we are committed to delivering great care that enables people to live independent, rewarding and fulfilling lives.

The Care UK Difference

Dignity

We are passionate about protecting your privacy, dignity and right to personal choice

Individuals

Our care and support teams are well trained professionals and committed to delivering personalised care and activities

Fulfilling

We believe every one of our residents deserves to live an independent and fulfilling live - whatever their circumstances

Friendly

Your guests will receive a warm and friendly welcome - at any time of day or night

Everyone

Every member of our team is empowered and trained to deliver the very best of care

Responsive

We want your feedback and will act upon it

Environment

Your home will be comfortable, safe, fresh and clean and will include facilities for your friends and family

Nutritious

We know how important tasty and nutritious food is and will always provide a choice of home cooked meals to enjoy

Community

Our homes are important hubs in the community and our colleagues and friends will support you to play an active part in local life

Expectations

You can have high expectations for quality of life, irrespective of your care and support needs

To help us improve the services we deliver it’s important that you tell us how we are doing. We don’t mind if your feedback is good or bad. We just want you to be honest. The simplest way to give us your comments is by filling in our feedback form.

Latest news

Work starts on multi-million pound Shrewsbury care home

Work starts on multi-million pound Shrewsbury care home

July 28 2020

Work has now started to build a new multi-million care home in Shrewsbury.When complete, the new Care UK site, on Oteley Road, will provide full-time residentia

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People of Shinfield invited to take first look at new multi-million pound care home

People of Shinfield invited to take first look at new multi-million pound care home

July 23 2020

A new care home in Shinfield is inviting the local community to celebrate its completion with an exclusive first look inside the purpose-built facilities.Care U

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Care UK welcomes Nursing & Midwifery Council standing up for social care nursing

Care UK welcomes Nursing & Midwifery Council standing up for social care nursing

July 16 2020

Care UK has welcomed the Nursing & Midwifery Council’s acknowledgement of the huge role care home teams have played during the coronavirus pandemic.NMC Chie

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Clarry citation

Clarry citation

June 1 2020

A Second World War veteran living in a Kent care home has been presented with a special commemorative medal for his part in the Arctic convoys which helped supp

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