Getting regular and honest feedback from our customers gives us a vital health check.
Here are just some of the comments we’ve received from family members of Care UK care home residents:
Mum has settled so well at Skylark and she is very happy there. Now calls it home and telling me I don’t need to visit so often . I sometimes feel I’m intruding on her and her new friends which is bloody brilliant. Big thanks to all the amazing staff for making the change so much easier.
Relative of resident, June 2019
Thank you does not seem praise enough for all that you did to make our wedding anniversary so very special. All the consideration and thought that was put into the day was just amazing, and that so many of you came to see us whilst we were in the library having our lunch was just unforgettable.
We did enjoy the very tasty meal that was prepared, and then the most wonderful decorated cake was presented to us – what a lovely finish to such a great day.
Resident, June 2019
May I express my sincere thanks to all the team who looked after my relative during his stay with you. Great pleasure was provided to us by the efforts made to welcome us into a friendly environment from day one onwards.
It was a pleasure to me to be able to spend every day there with him and to share the benefits of Darlington Court especially the entertainment and food.
From my first meeting with Caroline I knew I was making the right decision. She deserves to be congratulated on all that she did.
Relative of resident, May 2019
I would like to thank you all for the care and kindness you showed to my Dad during his time at Francis Court. I know that many of you were very fond of my Dad and his smile showed me he was equally as fond of you. However difficult he was being, a kind hand hold helped him to calm down – thank you so much for that. I know he’d been nicknamed ‘Haribo’ by one of you and this was such a special name for him and match my love of him – he was always a sweetie.
Relative of resident, May 2019
To all of the wonderful people at Davers Court, Happy Easter and thank you for the wonderful care you have given Grandad for the past couple of weeks. I have come away feeling so grateful that Grandad is surrounded by such lovely people. Your attention to detail and commitment to going the extra mile makes so much difference.
Granddaughter of resident, April 2019
I am writing to express my dearest thanks and appreciation to all the staff at the Burroughs. The care that was given to my mother during her stay was exemplary. I will fondly remember how well she was looked after by all the staff at the home, not only the care staff themselves but the housekeeping and catering staff who were always willing to go that extra mile to ensure mum was kept as happy and comfortable as possible.
I would also like to mention that the staff were also kind and caring towards me, making my visits as easy as they could be and supporting me during this difficult time.
Relative of resident, April 2019
This place is truly amazing! We moved our mum in last week and I can honestly say that Harrier Lodge have set a new standard. It’s how it should be – dignity in practice, not words! There is evident ongoing interaction with all the residents, happy staff, a calm atmosphere, an unbelievable welcome at every visit and the food – don’t get me started. The lovely chef provides as near to fine dining as I have ever seen in any home. Harrier Lodge has everything you can think of or need under one roof – it’s a beautiful and clean environment that gives out such a ‘feel good’ factor the minute you step through the door. Harrier Lodge you are the long-awaited flag ship and the way forward, it’s what others should be aspiring too.
Daughter of resident, March 2019
My wife was in another home before she came here. That home was nice and attractive but was very restricted. After a reassessment, she came here to Catherine Court. It has so much more space to walk. She loved walking, it is paradise for her. The people here, from the front office, to the kitchen, the cleaners, clothes washing and maintenance staff, and of course the nurses, are wonderful people.
I have never known such a place in my lifetime with so much kindness and love.
Husband of resident, March 2019
I would like to thank you all for being part of an amazing team that is so inclusive in every way. My mum was so happy here, and even though she had dementia, she was able to just be who she became with no consequences. I could not fault any of the care and love she got from everyone here.
Family of resident, February 2019
A very high standard of care, from people who nothing is too much trouble. My mother was looked after very well during her stay. Always clean and hair done. Would recommend to anyone looking for a care home for a member of their family.
Son of resident, February 2019
The family would like to extend their heartfelt thanks and appreciation to everyone, for the love and compassion shown to our late father. Although he only spent a short time in your care, we were all overwhelmed by the dignity and respect shown to him, together with the professional and attentive consideration given to the family.
Family of resident, January 2019
I can honestly say that everyone treated me with courtesy, kindness, patience and above all with a smile. I now have a totally different perspective to life and feel that I am a much better person for having known all the carers.
I was admitted on a Saturday when there was only skeleton staff on call. My initial reaction was that I had landed myself in a 5-star hotel. From the very first moment I met one of the carers they sorted everything out for me, whether it was organising labelling for my clothes or explaining all the facilities offered at Buchanan. They were available any time I had a query or problem.
Overall, my stay at Buchanan Court was an amazing experience.
Relative of resident, January 2019
Tiltwood is the perfect place for my mum as she loves being with people and never wants to be shut in a room on her own. I go in most days and enjoy the fun times staff bring to all the residents. It is so very clear that my mum is not only well cared for, but loved as well. The staff are amazing, kind and helpful. Many go beyond what they are paid to do and this is so evident when I visit. The home spends a lot of time, money and resources on entertainment and to see the smiles and laughter of everyone when singing, dancing, playing bingo or on an outing is something that fills my heart with joy. The people who care for her on a daily basis are very special people. We wouldn’t want mum anywhere else.”
Relative of resident, December 2018
I Just wanted to say thank you for your care and patience you showed my friend these last five years. Her quality of life was much improved on how it had been before she came to Heather View. She was warm, comfortable and very well fed while she was with you.
Everyone there gets a warm welcome for which we’ve been very grateful.
Friend of resident, December 2018
To all the wonderful staff at Davers Court, I can only enhance these words alone that portray such kindness and loving care provided to my mother during her period of time at Davers Court. It totally changed mum’s quality of life way beyond expectations, for which we are extremely grateful for.
Relative of a resident, November 2018
I must compliment the catering staff at Jubilee House, Godalming. The meals that are being presented these days are utterly amazing and taste absolutely delicious! I have, on occasion, sneaked a forkful whilst feeding my husband and have oftentimes been invited to eat lunch with him... The food is beautifully presented on the plate and the standard of it is outstanding. They do THE best mashed potatoes this side of heaven, and the fish pie today was delightful and so, so tasty and creamy. Hats off to all the kitchen staff... Great job!
Betty Adams, relative of a resident, November 2018
I wanted to inform you that [a relative] called me today and during her consultation she stated how impressed she was with Cedrus, and all the staff looking after her mother since moving to the area from Watford. She mentioned how her mother has dramatically improved from not only her memory point of view but her mood, and is much more like her normal self- thanks to the continuous support, stimulation and encouragement from staff.
Dr Andrew Chandra Raj, October 2018
My mother moved into Kingsleigh care home in June. I would like to say that I have simply been blown away by the love, care and attention she has received at Kingsleigh. Of particular note are Maria, Linda and Chelsea on the care team and Caroline and Kelly on the Lifestyle team. They are all outstanding and try so hard in what is a difficult situation. All of the staff at Kingsleigh have lifted an enormous weight off my shoulders and I really appreciate what they do and how they do it.
Daughter of resident, October 2018
I have been several times to Mercia Grange as a friend was thinking of becoming a resident. She has subsequently moved in, and as I visit regularly, I have been very impressed with the attention to detail during the move and settling - in period. She has been treated with great patience and kindness from all the staff members, and has been encouraged to take part in the many activities on offer. They are always very welcoming to visitors. The building and decor are wonderful.
Friend of a resident, August 2018
Field Lodge deserves the highest possible praise. We looked after my lovely Dad for as long as we could at home, it was with great sadness and reluctance that we admitted him into care. However, Dad immediately perked up in the sociable environment where nothing is too much trouble and he was given very personal attention. He has now been at Field Lodge for several months and is very, very happy. It feels like nothing is too much trouble and everyone in the team, from reception to all the wonderful carers on Buttercup are personable, friendly and professional. The team's calm and compassionate understanding has made such a huge impact on our family. My Dad has given his life to our family over the years and deserves the very best. I can say hand on heart that this is what he receives at Field Lodge.
Daughter of a resident, August 2018
It is a calm environment and staff are dealing with lots of people in varying stages of dementia. They provide a calm and respectful environment; how they interact with people is positive… I am extremely happy with my father's standard of care. All the staff have shown care and kindness. They have good communication skills and all are professional.
Relative of a resident, February 2018
Everything there is designed to suit the needs of the patients and the relatives. There is no comparison to any other home, it’s brilliant. I can’t speak any more highly of the home.
Mr Ken Maynard, February 2018
The people, both those who live there and the staff are genuinely cared for. Staff take real pride in showing me my wife looking happy and well looked after. Appleby House is an extraordinary Success story. My wife is very happy there.
Relative of a resident, February 2018