January 21 2020
Care UK’s commitment to developing its teams has seen it receive a double shortlisting in an awards scheme designed to recognise the very best in training for those in care services.
The Skills for Care Accolades Awards are open to England’s 21,300 social care providers, and Care UK Residential Care Services has been shortlisted in the categories of Most Effective Approach to Leadership and Management and Best Employer Support for Registered Manager.
Leah Queripel, Care UK’s HR Director said: “We were so pleased to hear that we had been selected by the judges. Skills development is at the heart of everything we do, as only by having skilled, supported and compassionate colleagues can we provide the high levels of care our residents expect and deserve.
“Our supportive and inclusive culture is driven by that vision. We strive to be a best in class operator, which we do by helping residents to live fulfilling lives and by supporting colleagues to reach their potential in a friendly, supportive environment.”
To accomplish this, in a challenging recruitment environment, Care UK has developed a highly successful development programme for home managers and those with potential to become managers in the future. This scheme identifies high potential, top performers already working for Care UK who can be developed further whether as home managers or in support services.
The strategy has been successful: more than one-third of home manager appointments during the last six months have been internal. Not only does this make succession planning more robust, but it ensures that the Care UK ethos flows throughout the whole organisation.
Care UK’s training programmes are also supporting colleagues to become experts in their area of interest. The Champions programme supports additional learning for colleagues who wish to develop a care specialism. They are then able to share innovation and best practice while further developing their own skills and careers. All this development has taken place within a growing network of workplace and e-learning, supported by a tailored and two-way internal communication strategy.
Leah said: “From day one, managers have a support network of colleagues who are there to help and coach them. This includes senior managers and directors who will schedule monthly meetings to share best practice and cascade business information. There are also regular visits to the home to offer clinical support, and a continuous feedback loop across the teams ensures best practice is shared, lessons are learned and training is implemented.
“This enables home managers to lead the same open and supportive culture within their home. We believe this explains how we have achieved 15 Outstanding Care Quality Commission ratings among our 120 homes, and that is part of the story of how we intend to grow that number even further.”
These kind of initiatives have also driven colleague engagement up 16% in the last four years, including a 4% rise in the last 24 months.
The winners of the awards will be announced at a ceremony in London on 22nd January hosted by Strictly star Anton du Beke.