‘They are brilliant and so caring. All staff very good on the unit. She is a dementia patient and can be difficult and challenging and they are all very tolerant and kind.’
Relative of a resident, April 2021
‘I just had to write to say I had a visit with my Mother this morning in your new Pod. Having arrived thinking I would be standing outside the home looking through a window, what a lovely surprise to be shown into your new Pod. No mask or PPE required, it was by far the most relaxed and enjoyable visit we've had since I brought her into you in March.’
Relative of a resident, December 2020
‘“Mum stayed at the Manor for 10 weeks during her recovery from a hip replacement following a fall at home. The physio service you offer is definitely a good selling point and you
have a lot of experience of rehabilitating people with Mum's type of surgery.”’
Daughter of Resident, November 2019
‘She can’t walk very well but they are very good in involving her when she is in her wheelchair. She is mentally well and they talk to her at the right level and they involve her in all activities.’
Relative of a resident, July 2019
‘With [Dad’s] dementia came another personality but during his stay with you, you were able to see the kind, cheeky gentleman he was and we know he has left a lasting impression in your hearts. We cannot thank you enough for the constant care, love, respect and dignity you showed him – always going that extra mile.’
Relatives of resident, July 2019
‘Many congratulations on getting an ‘outstanding’ rating to you and your colleagues. It is no surprise to us as we always through that the care our mother received at Manor Lodge was very good. It is right that this has been officially recognised.
Relative of resident, May 2019
‘Thank you so much for looking after my mother. I do hope you all know how special you are at what you do. You were so kind to us as a family and we really appreciate your care. We would particularly like to say a very big thank you to Stephan. Thank you so much, you are amazing!
Relatives of resident, May 2019
‘Thank you and your great team for everything you do for Mum.
Daughter of resident, May 2019
‘Whenever I visit, the home manager is always there. Her door is always open for anyone. If I had a need to speak to her, she would welcome me and leave all her work to talk to me. When mum first went there, I was assured that she would be there for me and I am pleased to say, she has been.’
Mrs Nicola Crystall, March 2019
‘Their kindness to us and attention to detail. My dad's communication is poor due to dementia but they're keen to get our opinions too. They put themselves out when offering support. They put their heart and soul into the job.’
Relative, March 2019