I started out in the care sector as a care assistant before progressing up the ladder. I’ve been a home manager in different homes since 2000. I had a stint working as a regional support manager, but I realised that my passion is at home manager level. I took one look at Milner House and knew this was the place for me; I’m looking forward to making it the home of choice for older people in the Leatherhead and Ashstead area.
I think being a good home manager is all about being a good team player. You need to set an example and be available to help, whatever the need is. If your team is happy then the residents and relatives will be too. Every person working in care has the opportunity every day to make a difference to someone’s life.
I used to work for Care UK’s healthcare division as a coach at their 111 centre in Dorking. I’ve mostly done call centre roles so, when I fancied a change, I thought I’d try working in the company’s care home division.
I love sitting and talking to residents - I want them to know that they have a friend in me. It can sometimes be a challenge to encourage residents out of their rooms and get them joining in with activities, but when they do get involved, they really enjoy themselves.
I always look forward to taking residents out on a day trips. It’s lovely for them to have something to look forward to, and a change of scene does everyone good now and again.
I’ve worked at Milner House since 1995, before that I worked for Barclays Bank. While there have been lots of changes, I still get a huge sense of achievement out of my role. Here I can make a person’s day happier. I like helping people, and here they have a nice place to live and great people to care for them. I’m still driven to do my job to the best of my ability and to help my colleagues deliver a high standard of care to residents and their families.
Outside of work I keep busy. I love to travel, do gardening, and I enjoy music. My family keep me busy too – especially my grandchildren!
I joined Care UK in 2011 and I’ve always enjoyed hands-on work. In fact, I used to be a leather craftsman. Practical work gives me huge satisfaction and a sense of achievement to see something I’ve done or created.
There’s always lots to do here at Milner House so every day is full; for example, I do whatever residents ask me to so that their bedrooms are exactly how they would want them. But I always love seeing residents enjoying the activities that the team puts on. There’s a great atmosphere around the home then, and everyone’s smiling.