I decided to join Care UK because of the great reputation the organisation has, and their ethos and values fit my own. I have worked as a Home Manager since I was 27 years old and earned my diploma in Dementia Care Matters and my Manager’s Award.
My favourite part of the day is spending time with residents and my team, catching up on the day’s events and how we can continue to improve in providing a caring home. My role is to be supportive, lead by example, and show strong leadership skills in any situation.
I have worked in sales and customer relation roles for over 20 years, but I decided that it was time for a change. I joined Care UK in March 2021 because I love supporting residents and the team at the home and helping with the local community.
My role requires good listening skills, empathy and really understanding the needs of the families and their loved ones. Everything runs smoother when you can communicate at all levels and be a real team player.
Outside of work I love Zumba and dancing to all kinds of music as well as going to the theatre and socialising with friends and family.
I used to work for Care UK’s healthcare division as a coach at their 111 centre in Dorking. I’ve mostly done call centre roles so, when I fancied a change, I thought I’d try working in the company’s care home division.
I love sitting and talking to residents - I want them to know that they have a friend in me. It can sometimes be a challenge to encourage residents out of their rooms and get them joining in with activities, but when they do get involved, they really enjoy themselves.
I always look forward to taking residents out on a day trips. It’s lovely for them to have something to look forward to, and a change of scene does everyone good now and again.
I found out about the opportunity to support the home as the IPC champion when I came for my nurse interview at Milner House. I was very interested in it and thought it would be something I’d enjoy doing.
As IPC champion, it’s my responsibility to ensure colleagues have the training and understanding around use of personal protective equipment (PPE), handwashing and the importance of hygiene and cleanliness around the home. If they have any questions, it’s up to me to answer them or to find more information for them. Colleagues, residents and their families count on me.
I love making connections with residents and understanding how the small things can make the big differences. For example, there’s a Milner House resident who loves chocolate. Whenever I pass his room I pop in and see if he’d like a piece of chocolate. The smile he gives me to know that I’ve thought about him really makes my day.
I’ve worked at Milner House since 1995, before that I worked for Barclays Bank. While there have been lots of changes, I still get a huge sense of achievement out of my role. Here I can make a person’s day happier. I like helping people, and here they have a nice place to live and great people to care for them. I’m still driven to do my job to the best of my ability and to help my colleagues deliver a high standard of care to residents and their families.
Outside of work I keep busy. I love to travel, do gardening, and I enjoy music. My family keep me busy too – especially my grandchildren!
I joined Care UK in 2011 and I’ve always enjoyed hands-on work. In fact, I used to be a leather craftsman. Practical work gives me huge satisfaction and a sense of achievement to see something I’ve done or created.
There’s always lots to do here at Milner House so every day is full; for example, I do whatever residents ask me to so that their bedrooms are exactly how they would want them. But I always love seeing residents enjoying the activities that the team puts on. There’s a great atmosphere around the home then, and everyone’s smiling.
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