Prince George House care home has been given the seal of approval by a national care watchdog, with relatives and residents praising the home’s caring and compassionate team members.
Following an unannounced inspection of the care home on 25th and 29th September 2015, Prince George House has been given a ‘good’ rating in a report by the Care Quality Commission (CQC). The inspector found that people were treated with dignity and respect and that the home manager Katherine Foley, who won Care UK’s ‘Outstanding Leadership’ award at the Residential Care Services ‘Stars’ awards in November 2015, was supportive, friendly and approachable.
In order to assess service standards at Prince George House, the CQC’s inspector spoke with team members, residents and their visiting relatives. They also reviewed the records and procedures already in place at the care home.
The inspector noted that residents were encouraged to maintain their independence around the home, such as choosing their own clothes, eating unaided and taking part in hobbies and activities of interest. The inspector also noted that there was a weekly plan of activities for residents as well as regular entertainment visits and group outings.
Relatives were positive in their comments about Prince George House. They were pleased that staff treat residents with dignity and respect and that they promptly attend to residents’ needs.
Prince George House manager Katherine Foley said: “We are all thrilled to have received a ‘good’ rating from the CQC. Not only are the CQC’s findings an important benchmark for those looking at future care for loved ones, but they also give existing residents and their families even more confidence in the care services we provide.”
Prince George House is one of the new care homes to open across the county as part of Care UK’s investment project to fulfil Suffolk County Council’s vision for greater provision of older people’s care. It provides residential, nursing and dementia care for up to 80 people, as well as flexible day care in the adjacent day care centre, the Prince George Club.