Mountfitchet House has become the second Care UK home in Essex to achieve the coveted ‘outstanding’ rating from the Care Quality Commission this autumn.
Following an unannounced inspection, Care UK’s Mountfitchet House was awarded an overall ‘outstanding’ rating, after its recent visit by the national care watchdog.
The Care Quality Commission’s (CQC) report awarded Mountfitchet House on Coltsfield ‘outstanding’ in its level of care, having a well-led service, and its responsiveness, resulting in an overall ‘outstanding’ rating.
Inspectors commented on the warm, inviting environment at Mountfitchet House and how the team treated residents with care and respect, having developed a ‘family culture’ within the home.
During the inspection, the team demonstrated affection, warmth and compassion, something which was echoed by the relatives of the residents. One person said: “nothing is too much trouble”, another added: “this home is wonderful, they care about everyone.”
In the report it was noted how the care team speak to residents in a gentle, reassuring manner with a genuine interest in what they are saying. Inspectors highlighted that during their visit, not at any time did a team member walk past someone without stopping to acknowledge them and have a chat – it was clear they valued their relationships with residents, and this feeling was reciprocated by those living at Mountfitchet House. One resident told inspectors: “they are very kind and caring, it is truly wonderful – a lovely home to live in.”
During the unannounced inspection mealtimes were observed and it was noted how relaxed the dining rooms were during these times. Residents were able to choose what they wanted to eat, and where they wanted to eat it. The care home’s chef received praise in the report for their enthusiasm and motivation in ensuring residents had good, nutritious food which they enjoyed. The chef also asked residents for feedback on their meals and what dishes they would like to see on the menu in the future.
The ‘outstanding’ report comments on the ‘exceptional standard’ of the decoration and soft furnishings at the home, and the way the communal areas are themed to reflect the residents’ interests, including a library corner and a Hollywood wall – complete with dressing table and jewellery. Outside in the home’s garden, inspectors were told how residents chose the colour of the fence and three gentlemen living with dementia regularly spend time tending to the plants in the greenhouse.
Home manager at Mountfitchet House, Allison Squires, said: “Here at Mountfitchet House we see beyond a residents’ dementia or frailty, to their personality and spirit. We don’t see obstacles, we see opportunities. Every aspect of life here is tailored to the residents and how they want to be cared for.
“I’m so pleased our continued efforts have been recognised by the CQC’s inspectors. Everyone here is so passionate about improving the quality of residents’ lives, and they work incredibly hard to make a positive difference.
“To be rated ‘outstanding’ shows just how committed the team is and I’m extremely proud of each and every one of them. I would like to say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”
“Our inspection team was really impressed by the level of care and support offered to people at Mountfitchet House.
“We found the service was very well managed. The registered manager was a strong leader who was highly motivated and the service had a full complement of nurses with the skills to meet the needs of the people using the home. This meant people received continuity of care from highly skilled staff.
“Staff had excellent relationships with people who used the service and were attentive to their needs. People's privacy and dignity was respected at all times and staff showed empathy and understanding.
“People were encouraged to follow their interests and hobbies and to engage in meaningful person-centred activities. They were supported to keep in contact with their family and friends. People using the service received support that was personalised and tailored to their needs, with care plans reflecting their likes, dislikes and preferences.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”