New dementia guide helps people in London to 'Listen, Talk, Connect' | Care UK

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New dementia guide helps people in London to 'Listen, Talk, Connect'

May 19th 2014

A new guide with first-hand advice from care workers, family members and dementia specialists in London, has been created to help people know how to communicate with a loved one who is living with the condition.   

Ahead of Dementia Awareness Week (18-24 May), ‘Listen, Talk, Connect’ has been put together by those caring for people living with dementia and care workers from Care UK, which has 13 care homes in London and Greater London.

The aim of ‘Listen, Talk, Connect’ is to help those who are affected by dementia and want to understand and overcome communication hurdles commonly associated with the emotionally-challenging illness.                   

With an estimated one in three people aged over 65 living with dementia and an expected 25 per cent rise in cases by 2021, ‘Listen, Talk, Connect’ provides advice and insight for a growing number of people who may otherwise lose a connection with a loved one living with the condition.

Free copies of ‘Listen Talk Connect’ are available to pick-up from any of Care UK’s 13 residential care homes in London and Greater London, and the guide is also available to download from the Care UK website www.careuk.com/talk-dementia

Within the guide, contributors share the personal tips and advice they wish they had known when their loved ones were first diagnosed with dementia and there are practical tips on how to keep interactions positive and meaningful.  Central to this guidance is understanding that for someone with dementia, their thoughts, opinions and perceptions, which may be distorted, is the only reality they know.  

Maizie Mears-Owen is head of dementia at Care UK.  Maizie said: “It never gets any less painful and upsetting seeing someone who once was a loving parent, caring husband or affectionate wife lose the connection with their family as their memory travels back in time.     

“As a result, visits become less frequent as people worry about how to talk to someone struggling with the disease and wonder what sort of relationship they will be able to maintain as the illness progresses. 

“People tell us they just don’t know how to start a conversation with someone with dementia.  However, in almost every instance it is still possible to have those longed-for conversations. It just comes down to knowing how.”

Experts explain that it is key to talk about the period that the person with dementia is living in right there and then – whether this is a happy childhood or even the honeymoon period of marriage. More importantly, it is essential to accept the person living with dementia for who they are now, rather than how you may have known them.

Experts also advise never to challenge the person living with dementia, or force them to acknowledge the modern world.  Instead, the guide urges people to understand how effective and therapeutic it can be to walk with them down memory lane.

Families and carers also advise that words form only part of the conversation. Maizie explained: “Listening is key when it comes to communicating with someone living with dementia.  Not feeling listened to or heard can be a source of great anxiety and frustration to us all – and dementia will only amplify this.” 

‘Listen, talk, connect’ advises that by listening and interacting regularly with a loved one, you can help someone to live a fulfilling life despite the disease’s many complex aspects, while at the same time helping to cope emotionally.

Care UK is running a programme of free advice-led dementia sessions at selected care homes across the UK throughout the year, as part of Care UK’s commitment to inform and support those whose lives are affected by dementia.  To find your nearest care home and details of any events visit www.careuk.com

Care UK operates 112 care homes across the UK and has a dedicated team of dementia care specialists.  There are 13 residential care homes in London and Greater London:

  • Addlington Heights, Croydon
  • Elizabeth Lodge, Enfield
  • Ellesmere House, Chelsea
  • Elmstead House, Hendon
  • Farm Lane, Fulham
  • Forrester Court, Paddington
  • Highbury New Park, Islington
  • Honeysuckle House, Palmers Green
  • Lennox House, Islington
  • Muriel Street, London
  • St. Vincent’s House, Hammersmith
  • Heavers Court, Croydon
  • Langley Oaks, South Croydon

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Addington Heights is a warm and inviting care home set in a quiet location in New Addington, near Croydon.

Addington Heights
1 Milne Park West
New Addington
Croydon
Greater London
CR0 0DN

0168 976 8144

  • Dementia care
  • Nursing care
  • Residential care
  • Nursing dementia care
  • Respite care

Your loved one can look forward to a vibrant and stimulating lifestyle in our sumptuous purpose-built home, Elizabeth Lodge, in leafy Enfield. Nestled in the heart of our landscaped gardens - boasting lawns and a patio area for summer events, Elizabeth Lodge can provide expert care for up to 87 residents. With spacious en-suite rooms, comfortable lounges, activity rooms and a hair salon, your loved one can enjoy a luxury lifestyle. Our professional teams provide care for people living with dementia and cater to a variety of other specialist needs. Every resident receives a regularly updated, tailored care plan, detailing their preferences and needs. This allows you to relax, knowing your loved one is being expertly cared for.

Elizabeth Lodge
69 Pennington Drive
Winchmore Hill
Enfield
Greater London
N21 1TG

0333 434 3024

  • Dementia care
  • Nursing care
  • Residential care
  • Nursing dementia care
  • Respite care
  • End of life care

Ellesmere House, in the heart of Chelsea, provides high quality, experienced care for your loved one. With a bright and spacious, purpose-built design, Ellesmere House has earned a reputation for delivering high quality, professional care. Our team offers sensitive and compassionate assistance around the clock, ensuring that your loved one is able to maintain a level of independence, is comfortable, and has an excellent quality of life. Every resident receives a tailored care plan, and we take time to understand their preferences, learning their life story and incorporating elements into their everyday care. Ellesmere House is renowned for its excellent facilities, which includes en-suite rooms, activity spaces, a cinema, café, and hair salon. Outside, residents can wander through our secure sensory gardens.

Ellesmere House
9 Nightingale Place
Chelsea
London
SW10 9NG

033 3434 3025

  • Dementia care
  • Nursing care
  • Residential care
  • Nursing dementia care
  • Respite care
  • End of life care

Elmstead House, in Hendon, provides a warm, friendly care home, with compassionate and experienced teams, for your loved one. Working in partnership with Barnet Clinical Commissioning Group, we offer tailored residential and nursing care, specialising in those who are living with dementia or have other complex requirements. Providing person-centred care, we take time to learn every resident’s personal preferences, their life story and their interests. These details are incorporated into their regularly reviewed care plan, allowing our team to provide the lifestyle they want. Providing enrichment, especially for those living with dementia, our sensory room is popular with residents, as are our well-maintained gardens.

Elmstead House
171 Park Road
Hendon
Greater London
NW4 3TH

0204 5028 876

  • Dementia care
  • Nursing care
  • Residential care
  • End of life care

Our highly experienced care team at Farm Lane offer a friendly welcome and excellent personalised care. Farm Lane is equipped comfortable lounges and shared areas, gardens and a lovely rooftop conservatory. Also included are sensory rooms, proven to help people living with dementia, a well-stocked library, beauty salon and a multi-faith room for quiet contemplation. Our compassionate team create personalised care plans that take into account your loved one’s likes and dislikes. This ensures they receive quality one-to-one attention, with a wide range of activities to provide enrichment and a high standard of living.

Farm Lane
25 Farm Lane
Fulham
London
SW6 1PX

0203 8139 575

  • Dementia care
  • Nursing care
  • End of life care

The team at Forrester Court provide high quality care in a warm and welcoming home Supporting your loved one through the move to their new home at Forrester Court, our compassionate and highly experienced team take time to know your family member, learning about their lives, and their memories. These details are then incorporated into their personalised care plan, ensuring they receive the very best care possible. Daily activities include dances, craft sessions, and one-to-one activities, and if your loved one enjoys something particular, we’ll do our very best to incorporate it.

Forrester Court
Cirencester Street
Off Harrow Road
Paddington
London
W2 5SR

0203 6030 153

  • Dementia care
  • Nursing care
  • Respite care
  • End of life care

Heavers Court is a modern purpose-built that provides residential, nursing and respite care for older people, including those who are living with dementia.

Heavers Court
122-124 Selhurst Road
Croydon
Greater London
SE25 6LL

0204 502 7387

  • Dementia care
  • Nursing care
  • Residential care
  • Respite care

Highbury New Park, in Islington, provides a personalised care package, tailored to your loved one’s needs. Our caring, compassionate team takes time to learn about every single resident - their likes and dislikes, their memories and interests. These details are incorporated into the tailored care plan which ensures that their experiences in Highbury New Park are of being warm, welcome and feeling at home. With spacious activity areas, a hair and beauty salon and a garden for residents to enjoy and become involved with, our Highbury New Park care home allows your loved one to remain as independent as possible.

Highbury New Park
127 Highbury New Park
Islington
London
N5 2DS

0203 773 4504

  • Dementia care
  • Nursing care
  • Residential care

Our South Croydon care home provides high quality care in a pleasant location.

Langley Oaks
2 Langley Oaks Avenue
South Croydon
Greater London
CR2 8DH

020 4502 7312

  • Dementia care
  • Residential care
  • Respite care
  • End of life care

Lennox House is a purpose-built care home featuring bright and welcoming lounges, dining rooms and a beauty salon. Outside our gardens provide a safe place to enjoy the natural world. Our team are dedicated to ensuring your loved one retains their independence for as long as possible. Taking time to learn their likes and dislikes, life stories and more, a detailed personalised care plan is drawn up, providing each resident with the best care possible.

Lennox House
75 Durham Road
Islington
London
N7 7DS

0203 432 6792

  • Dementia care
  • Nursing care
  • Residential care
  • Respite care

Muriel Street Care Home, next to Regent's Canal, offers a wide range of expert care for your loved one. Light and spacious, Muriel Street has been designed to make it easy for your loved one to remain as independent as possible. Outside, the gardens are perfect for a gentle stroll, and the sensory garden brings a new level of cognitive activity for residents living with dementia, with raised beds, aromatic flowers, and established trees.

Muriel Street
37 Muriel Street
Islington
London
N1 0TH

0204 502 7371

  • Dementia care
  • Nursing care
  • Residential care
  • Respite care
  • End of life care

St Vincent’s House in Hammersmith is a modern care home with a warm family atmosphere. St Vincent’s care home has a dedicated team of highly qualified and experienced carers that offer compassionate supportive care. Every resident receives a personalised care plan, which takes into account their likes and dislikes. With comfortable en-suite rooms, a vintage style tea room, hair salon, library, and a luxurious state-of-the-art cinema, there’s lots for residents to become involved with. The activity rooms are bright and airy, and the large established garden is a lovely calm space to absorb the natural world. St Vincent’s House care home allows you to relax knowing your loved one is being looked after by our team of carers.

St Vincent's House
49 Queen Caroline Street
Hammersmith
London
W6 9QH

0333 434 3071

  • Dementia care
  • Nursing care
  • Residential care
  • Respite care
  • End of life care