Care UK’s Oak House care home in Berkshire has been given the seal of approval by a national care watchdog.
At an unannounced visit by the Care Quality Commission, inspectors found that the home in Forest Close meets the Government’s five standards of quality and safety which are:
- Treating people with respect and involving them in their care
- Providing care, treatment and support that meets people's needs
- Caring for people safely and protecting them from harm
- Quality and suitability of management
During their visit to the home, which provides specialist care for older people, some of whom have Alzheimer’s and other forms of dementia, the inspectors examined the home’s administrative systems and processes.
Home Manager Kim Tillson said: “I am delighted that we reached the high standard set out by the Government and CQC.”
The inspectors also noted that residents’ views and experiences were taken into account and during the inspection were able to read some of the positive feedback about the home from residents and their family members, such as one who said that “carers are always friendly and staff have a genuine smile” and another who stated that the home team offered “excellent care”. They also reported that activities were in place for people that were unable to join in regular activities in the home, such as a staff member who spent time talking and listening to a resident’s favourite music with them, demonstrating that the care provided at Oak House “catered to the social well-being of everyone in the home”.
Kim said: “Everyone at Oak House, including the kitchen and maintenance teams, strives to ensure that we create genuinely individual care for each resident.
“To do that, we ensure we get to know each person, their history and their interests, so that we can tailor each care plan to maintain their independence, life skills and sense of wellbeing.”