Mills Meadow care home has been given the seal of approval by a national care watchdog, with relatives and residents praising the home’s kind and caring team members who support residents’ needs with dignity.
The Care Quality Commission’s (CQC) report gave Mills Meadow an overall ‘good’ rating, following an unannounced inspection.
To assess service standards at Mills Meadow, the CQC’s inspector spoke with team members, residents and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.
In addition to the overall rating, Mills Meadow also received ‘good’ ratings across all five areas reviewed during the inspection, including if the service was safe, effective, caring, responsive and well-led.
The inspectors highlighted that the Care UK team was supported to meet people’s individual needs. They were compassionate, attentive and caring in their interactions with residents, while independence, privacy and dignity was promoted and respected.
The report highlighted the warm and friendly atmosphere, which relatives and residents commented on. One resident commented: “It’s lovely, families coming in, entertainment going on, and lovely residents to talk to.”
The team at Mills Meadow hosts a variety of daily activities, including keep-fit sessions, arts and crafts, gardening and looking after the chickens. Residents also have the opportunity to attend church services and enjoy outside entertainment. One resident commented: “I’ve been doing the exercise classes, it’s great fun.”
Marie Reeve, home manager at Mills Meadow, said: “We strive to create a welcoming home from home at Mills Meadow, and I’m so pleased our efforts have been recognised by the CQC’s inspectors. Everyone here works incredibly hard to support residents with compassionate, person-centred care, and to be rated ‘good’ shows just how committed the team is to making a positive difference to residents’ lives each and every day.
“I’m extremely proud of our team and I would like to take say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”