Top marks: Hollins Park celebrates ‘Outstanding’ result following inspection

The Care Quality Commission’s (CQC) report gave Care UK’s Hollins Park, on Victoria Road, an overall ‘Outstanding’ rating, which is the highest possible result, following an unannounced inspection. 

The care home received ‘Outstanding’ ratings for effectiveness, level of care, responsiveness and leadership, and a ‘Good’ rating for safety. 

The team, relatives and residents told the CQC inspectors with genuine passion about the Hollins Park 'family' and the strong relationships built between residents, colleagues and relatives, and observed without exception that residents are treated with the utmost dignity and respect. Families feel their relatives are receiving outstanding care.

In addition, the report highlighted that Hollins Park is exceptionally well-led by a management team, whose determination and drive is to deliver an outstanding service. 

Helena Dennett, head of adult social care inspection at the CQC,said:“Hollins Park was already providing a good level of care, however, since the last inspection they have improved in many areas and are now rated Outstanding overall.

“We heard how the service’s expertise and experience had transformed people’s lives. The staff and leadership teams clearly had passion and personal pride in the care they were delivering. We received consistently positive feedback about the service.