You are here

Twickenham care home celebrates national award win

November 26th 2019

PDF icon8004-CWF7166-Key facts sheets-2pp A4-premium-Mountfitchet House.pdfA care home in Twickenham is celebrating after it was recognised at a national awards ceremony.

The Residential Care Services (RCS) Stars awards recognise individual and team excellence at more than 120 care homes nationwide across Care UK.

Care UK’s Whitefarm Lodge, on Vicarage Road, was awarded the Customer Service Excellence award, one of 20 accolades handed out during the event.

The panel of judges praised the home team for their outstanding service throughout the year. The home has a 94 per cent relative satisfaction score for treating relatives with kindness, dignity and respect, and demonstrates their commitment by always going the extra mile to support residents and relatives on their care journey. One relative said "My relative is so happy, when I’m there I can see they are friendly, attentive and kind to her.”

Shane Cosgrove, home manager at Whitefarm Lodge, said: “The awards ceremony was a truly inspirational evening – it was brilliant to hear about the dedication of team members, as well as the positive impact this has had on residents, enabling them to lead fulfilling lives.

“Ensuring residents are treated with kindness, dignity and respect is embedded into everything we do here at Whitefarm Lodge, and we’re so pleased to have been recognised by the judges in this award. Thank you to everyone at the home and well done – this is a brilliant achievement!”

Whitefarm Lodge is a purpose-built care home in Whitton, near Twickenham. Our skilled and compassionate team provides personalised residential and nursing care for older people, as well as specialist care for those who are living with dementia.

For more information please call home manager, Shane Cosgrove, on 0333 321 8390, or email

For more general information on Whitefarm Lodge, please visit


For press enquiries please contact:

Mali Lewis                  


0121 456 3004


Rachael Heise


0121 456 3004               


Notes to editors

Care UK is one of the largest providers of residential care for older people. With a talented team of over 10,000 colleagues, we operate 120 care homes with places for around 7,000 mostly older people.   

Our homes provide an impressive suite of care services for older people, ranging from short respite stays to high level nursing care. We are particularly skilled at providing specialist care and support for people living with Alzheimer’s and other forms of dementia.

We are proud to be building so many brand new, carefully designed care homes - we have opened over 30 new homes since 2011 and expect to open around 15 new homes by the summer of 2021 in locations including Bristol, Bracknell, Chester and Maidstone.

The quality of our services, as rated by the CQC in England and the Care Inspectorate in Scotland, compares very favourably with other providers. More of Care UK’s homes are rated ‘good’ or ‘outstanding’ than those run by the other four largest UK care home providers.

To find out more about Care UK’s homes see

Care UK also operates over 50 healthcare services on behalf of the NHS in various locations across England.

Media enquiries

We are happy to arrange interviews with a range of experts, commentary on industry issues and site visits for filming, photography or sound recording.  Please get in touch with your requirements and we will do our best to arrange a suitable response.

These contact details are for media enquiries only.
Please call 01206 517 215 or

Our Twickenham care home provides quality, personalised care in modern, comfortable surroundings.
Whitefarm Lodge
Vicarage Road
Greater London

0204 502 7074

  • Dementia care
  • Residential care
  • Nursing dementia care