They have this resident of the month and they talk about my mum and ask if I have any concerns and they send emails with important information to keep us in the loop.

More than anything from a years’ experience I have views of my relative experienced a good level of care. She has improved, the staff have a good understanding of my relative.

The nurses come across as empathetic and caring as they should be, window visits show they know mum and know her likes and dislikes and make my visits easier for us and they show they are happy and that rubs off on mum.

They are good at keeping me informed of bumps and bruises if mum falls and going to the home itself is a pleasant experience because the staff are so helpful and happy and that reflects on the residents and makes us think everything is ok, they go the extra mile for visits, when we have the window visits mum could get very confused with the reflections in the glass and the staff reassure her and discuss it with her.

Somewhat belatedly, I just wanted to thank you for all you managed to do for Mary Nicholas, my dear Aunt. I know she was happy at Ogilvy and it was such a relief to see her clean and cared for - after a long period of neglect. I know COVID must have taken a huge toll on all your resources {emotional and physical} ; I know you must have gone through hard times and I do hope that most of the Ogilvy staff and residents have managed to stay well? Please could you pass on my thanks and warm regards to Dee and Tom and Gabi and if you are still in contact with them - to Carmen, Ionella and Deodora? Sending very best wishes and my thanks again.