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Family connections

Family connections

Continuing to feel part of the outside world is vital to us all, especially at the current time, so the team do all they can to make sure the home, as well as individual residents, stay as connected to both the community as well as their loved ones as possible.

Our teams are finding all sorts of ways to keep these community connections going even while face to face visits from pupils and local groups are not possible. Many have done virtual arts and crafts sessions with local schools as well as joining online church services, art classes and even a wedding.

We are also supporting residents to make the most of both traditional methods such as handwritten letters, as well as new technology such as video calls on the home’s tablets and ipads, to keep in touch with family and friends near and far.

Visiting loved ones

With the return to tiered restrictions in England and Scotland, our experts are monitoring the guidance from English, Scottish and regional health protection teams to ensure we are doing everything we can to keep residents and our colleagues as safe as possible. 

Click here to find out what this means for our care home teams, residents and their families and friends. Please check with the home manager before you visit or for information on whether the care home is accepting visitors at this time. You can also view our Safety Promise here.


We have invested in additional technology to help you stay in touch

Where visiting is not possible due to lockdown restrictions, we will do our utmost to keep residents in touch with families using a wide range of tools.  This includes regular updates on the Facebook page for individual homes, Zoom, Skype and phone calls.

Additionally we have been introducing new tools such as Facebook Portal.

Facebook Portal offers a simple way for residents to connect with their relatives or groups of family or friends, with the benefit of great sound and picture quality. Once our colleagues have helped to make the connection via a smart TV or tablet, residents are able to enjoy time chatting with their loved ones for as long as they wish with little need for any supervision, allowing them precious time together in privacy.

Our home teams have a range of different channels to enable family and social connections to support the wellbeing of residents and they are working tirelessly to make this happen.


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