Family connections | Care UK

You are here

Family connections

Family connections

Continuing to feel part of the outside world is vital to us all, especially as we get older, so the team do all they can to make sure the home, as well as individual residents, stay as connected to both the community as well as their loved ones as possible.

That may be by inviting in local groups and schoolchildren when it’s safe to do so, or supporting residents to make the most of both traditional methods such as handwritten letters, as well as new technology such as video calls on the home’s tablets, to keep in touch with family and friends near and far.

Visiting loved ones

Keeping in touch with loved ones can offer them and you some much needed support during these times. We are pleased to be able to welcome loved ones into our gardens and outdoor spaces to visit and have put several additional measures in place to ensure these outdoor visits take place safely.

Booking your visit

Visits and how they are run (such as in the garden only) are at the discretion of the home manager.  When a home does allow visitors, visits can be easily pre-booked via the manager. This enables us to manage the safety of residents and their visitors by limiting the number of people through the home at any one time, as well as supporting additional cleaning between visits.

Booking a visit is easy, just telephone the home to request a booking, and the care home team will organise this for you.

Visiting protocols for our homes across England:

We’ve created this film to provide you with some guidance for your visit to a Care UK care home in England.

 

Visits are only possible in homes that are free of any virus outbreak – to protect the safety of residents, relatives and colleagues that means it’s been 28 days since the onset of symptoms of the last case in the home. This period represents twice the incubation period of the virus.

Visits are limited to 30 minutes duration. Only one designated family member will be allowed per visit and children are not allowed right now.

  • We would encourage visitors to be constant visitors, but if there are extenuating circumstances, our home managers are able to risk assess the possibility of alternating visitors. Unfortunately no children are allowed at this point.
  • Where residents are unable or uncomfortable with garden visits, we will do all we can to support visits inside the home. However, these will be limited to one constant visitor.

You will be asked some health screening questions at the start of your visit, will be asked to wash your hands and/or use the sanitising gel provided and will have your temperature taken.  If you are showing any symptoms which could indicate coronavirus, please do not travel to the care home as we will need to refuse entry. As you will be aware, these symptoms include a raised temperature, a new and persistent cough, a loss of taste or smell and a general feeling of being lethargic and unwell. 

Visitors are required to wear a face mask for the duration of their visit.  Masks can be provided if you are unable to bring your own.

Social distancing measures will remain in effect to keep you and your loved one safe, which means a no touch approach during visits. 

To protect the people we are caring for, residents cannot yet accept gifts, flowers or food under current guidelines

Visitors will not be able to use facilities such as the care home’s café and toilets (unless for emergencies), however, refreshments will be provided by care home colleagues.

Visiting protocols for our homes across Scotland:

We’ve created this film to provide you with some guidance for your visit to a Care UK care home in Scotland.

 

Visits are only possible in homes that are free of any virus outbreak – to protect the safety of residents, relatives and colleagues that means it’s been 28 days since the onset of symptoms of the last case in the home. This period represents twice the incubation period of the virus.

  • We’re currently permitted by the Scottish Government to have  a maximum of 3 visitors from a maximum of 2 different households, who can visit our garden and outdoor spaces. These visits are limited to half an hour per week. Our focus will be on providing garden visits where possible, although where residents are unable or uncomfortable with garden visits, we will do all we can to support visits inside the home. 
  • All visits must be booked to enable us to manage them safely and ensure the appropriate cleaning and hygiene regimes are in place

You will be asked some health screening questions at the start of your visit, will be asked to wash your hands and/or use the sanitising gel provided and will have your temperature taken.  If you are showing any symptoms which could indicate coronavirus, please do not travel to the care home as we will need to refuse entry. As you will be aware, these symptoms include a raised temperature, a new and persistent cough, a loss of taste or smell and a general feeling of being lethargic and unwell. 

Visitors are required to wear a face mask for the duration of their visit.  Masks can be provided if you are unable to bring your own.

Social distancing measures will remain in effect to keep you and your loved one safe, which means a no touch approach during visits. 

To protect the people we are caring for, residents cannot yet accept gifts, flowers or food under current guidelines

Visitors will not be able to use facilities such as the care home’s café and toilets (unless for emergencies), however, refreshments will be provided by care home colleagues.

Virtual visits

Friends and family have found ways to continue to be with us through phone and video calls, ‘virtual quizzes’ and concerts, and beautifully made cards and pictures. Every Care UK care home has been provided with a tablet to enable residents to keep in touch with loved ones, play games, watch vintage TV programmes and listen to favourite songs.

Keeping our promise

Here at Care UK, the safety of your loved one, residents and our team members is paramount.  Find out more about how we go about keeping our promise of making sure all residents get the most out of every day by having fun, staying safe, and keeping as healthy and active as possible. 

Our teams across the UK remain focused on protecting the safety and wellbeing of everyone living and working in our care homes. 

We are continuing to monitor any changes to Government-issued guidance and adapt our ways of working accordingly. Our pandemic management plan includes a wide range of enhanced hygiene and clinical procedures which have been developed on the back of information issued by the NHS, Public Health England, Health Protection Scotland and the Department of Health and Social Care. 

Our safety
promise
to you

Read more

Latest news

Care UK strikes gold again as they pick up seven national awards for quality

Care UK strikes gold again as they pick up seven national awards for quality

September 22 2020

Care UK teams are delighted to have been recognised in nine different categories at the prestigious Care Home Awards which celebrate the very best in excellence and innovation in care.

Read more >

Care UK announced as health and social care sponsor of The Big ‘Green’ Draw Festival 2020

Care UK announced as health and social care sponsor of The Big ‘Green’ Draw Festival 2020

September 14 2020

The Big Draw Team are thrilled to announce that Care UK is the official health and social care sponsors of The Big Draw Festival 2020 which this year will be themed: The Big Green Draw: A Climate of Change

Read more >

Centenary of Iconic Baking Ingredient Celebrated in Care Homes

Centenary of Iconic Baking Ingredient Celebrated in Care Homes

September 2 2020

September brings a new competition for residents in Care UK’s homes, and the teams that support them, to get creative in the kitchen.

Read more >

Care UK’s passionate care catering expert is shortlisted for top national award

Care UK’s passionate care catering expert is shortlisted for top national award

August 31 2020

An in-house catering expert has been shortlisted for a prestigious national catering award for his exceptional leadership qualities in delivering high quality food and dining for residents in all of Care UK’s  homes.

Read more >

Read more news >