This past year brought us a lot to celebrate at Care UK. Here are our top 18 highlights from 2018
1. An ‘outstanding’ result
In 2018 Care UK’s quality ratings continued to be the best among the five largest independent care home operators. In England, 85% of our homes are rated ‘good’ or above by the Care Quality Commission, with seven homes rated ‘outstanding’. In Scotland, 83% of our homes are rated ‘good’ or above by the Care Inspectorate.
2. Seal of approval
We were delighted to receive an impressive 93% satisfaction score from residents, including some fantastic individual survey results, such as ‘Staff treat me with kindness, dignity and respect’, which 94% of respondents agreed with. Some 81% of relatives were also ‘very’ or ‘completely satisfied’ with our service.
3. New homes
In the last year we have opened five new homes, and 11 more will open their doors before the end of 2019.
4. Going for gold in Suffolk
Mills Meadow in Framlingham hosted residents and colleagues from all of Care UK’s Suffolk homes for a summer sports day. Colleagues and residents had a fantastic time having fun and getting to know each other.
5. A driving wish
Vera Creasy, a resident of Whitby Dene in Middlesex, fulfilled a lifelong desire to drive a car – at the age of 92. Vera had put her written wish on the home’s wishing tree, and the home team had set to work organising a driving lesson for her.
6. Keeping colleagues happy
Our annual colleague survey has seen a 12% increase in employee engagement over the last three years. The latest survey showed that 95% of our people feel proud of the work they do.
7. Holiday swap
Over the summer, residents of Sherwood Grange in Kingston and The Potteries in Poole hosted each other with short breaks in their respective homes. During their trip to Dorset, the Sherwood Grange residents had a trip on Poole Harbour, while in London, the Dorset residents explored the capital by open top bus and boat.
8. Making outdoor spaces meaningful
Hadrian Park in Cleveland transformed an outdoor area to incorporate the latest in dementia-friendly garden design. Residents, relatives and colleagues worked together to create a brief for the designers who created raised flower beds, seating and dining areas and reminiscence boards with historical photos of local landmarks.
9. The circus came to town
In August, stilt walkers, jugglers, clowns and all-things circus descended on Ambleside, our care home in Stratford-upon-Avon, for a day of fun and games. Residents and colleagues from 11 local Care UK homes donned fancy dress, tried out their circus skills, watched performances, entered competitions and tucked into tasty food.
10. Margaret made it to the telly
Margaret Warburton, a 100-year-old resident of Colne View in Essex, was selected from 80 hopefuls to feature in a series of clips on Channel 4 to commemorate the centenary of women winning the right to vote. You can see one of her clips (‘Margaret’s TV debut’) on Colne View’s Facebook page.
11. Showcasing our ‘leaders in care’
Six Care UK colleagues were named among the 50 best leaders in the care sector by Care Home Professional magazine. One of them, Saad Baig, is just 26 years old and has progressed from carer to home manager during his career with us. In 2018 he took the helm at one of our newest homes, Mountbatten Grange in Windsor.
12. A stunning hat-trick for Perry
Perry Manor in Worcester ended 2018 with a sensational run of success. In November, the home gained an ‘outstanding’ rating from the CQC, just 18 months after opening its doors, and the team won the ‘Exceptional Housekeeping’ category at Care UK’s RCS Stars awards. Home manager, Katherine Matthews, ended the year on a high as Manager of the Month in Care Home Professional magazine.
The impressive levels of care and commitment shown by Care UK colleagues and teams means that we regularly take home national and regional care awards, and 2018 was no exception.
13. Care UK RCS Stars awards
Care UK hosts its own awards each year to celebrate the achievements of our colleagues and teams. Among the winners were Hollins Park, in Macclesfield, which was named Home of the Year, and the team at Tor-Na-Dee in Aberdeen, who won the award for Great Dementia Care.
14. Care Home Awards
Care UK teams took home three awards at this ceremony, run by Care Home Management magazine. Mildenhall Lodge in Suffolk won Best Individual Care Home, Sandfields in Cheltenham took Best Maintenance Team, and Britten Court in Suffolk secured Best Garden or Outdoor Space.
15. Surrey Care Awards
We also won in three categories at these awards: Kingsleigh won for Most Innovative Activity Programme, while Shona Bradbury, from Appleby House, won Registered Manager of the Year. Broadwater Lodge took home the award for Excellence in Delivering Dementia Care.
16. Care Home Catering Awards
Jon Bicknell, Care UK’s food and services director, has been revolutionising the food and dining experience across our homes, so we were delighted when his hard work to turn his vision into a reality to enable all Care UK residents to ‘dine with dignity’ earned him the Group Care Home Caterer of the Year award.
17. Suffolk Care Awards
Glastonbury Court in Bury St Edmunds beat 114 other homes in Suffolk to win the highly coveted End of Life Care award. The team were praised for their thoughtful approach to supporting residents and their families, including how they have created a suite for relatives.
18. Employer Brand Management Awards
We won gold for Best Employer Brand Innovation and silver for Best Digital Communication of the Employer Brand, both of which recognise our innovative and successful approach to attracting and retaining great colleagues.