I’m an experienced home manager but I wanted to join Care UK because it has a very good reputation for providing quality care to its residents and for supporting its colleagues with superb learning and development. It’s an organisation at the forefront of older people’s care in this country.
I truly enjoy improving all aspects of a service and in the last service I managed I achieved a ‘good’ CQC rating for the service, including one ‘outstanding’ rating. It was a great outcome. At Scarlet House I’m looking forward to consolidating everything the team has achieved and building on it to make the home one of the best in Gloucestershire and beyond.
There’s a great atmosphere here at Scarlet House, which everyone comments on, and it’s a lovely place to live and work. Everyone here feels valued and special, which comes from the person-centred care we provide. I’m enjoying getting to know all the residents and their families so I can support the team to find even more ways to make each day fun and rewarding for the people we support.
My background is in hospitality and retail management – I’ve worked everywhere from hotels and restaurants to castles and events venues. In these sectors, the focus on the customer experience is all-important, and I’ve been delighted to discover that the same is true at Care UK. It’s all about delivering superb customer care and service.
What I like about the organisation is that it cares about its colleagues too. I’d heard great things about Care UK as a great place to work, including its training and development opportunities.
Without a doubt, the best part of my day is chatting to the residents. It’s fantastic to learn about what they’ve experienced, and what they still want to achieve. I’m also enjoying developing the strong links that the home already has with the local community. I’m looking forward to supporting the Scarlet House team on its journey from ‘good to great’.
Before joining Scarlet House in 2018 I spent 26 years working with older people in the local area running the council’s Community Alarm Service. However, my father had been a resident at Scarlet House, so, when I was made redundant, the manager suggested I apply to work here. I had a good feel for the home and the residents and I knew a number of the home team already.
Lunchtime is the best part of the day, with everyone buzzing and eager to get involved in activities. I myself really enjoy visiting historic houses, castles and gardens, so I’m looking forward to doing as many outings as we can around our lovely area. I thrive on the interaction with the residents – learning more about them and finding ways to bring them meaningful experiences.
Becoming the head chef at Scarlet House has definitely been the highlight of my career to date. I enjoy talking to the residents, learning more about them and what they like, and getting their feedback about the menus we serve them.
When you’re a head chef you need to be able to listen and communicate well with other teams. Having good ideas and being able to plan effectively are also key skills that come in handy.
We produce up to 86 meals for each meal time, so there’s some pressure involved! I haven’t been at Scarlet House that long (since late 2018), so I’m slowly putting my mark on things. I’m starting to make little changes to the way we work in the kitchen so that everything can run as smoothly as possible.
I’m passionate about keeping residents and colleagues safe. In this role I train colleagues in IPC and I undertake regular audits to ensure we’re keeping to the stringent standards we set ourselves. I also help to run the dementia suite at Scarlet House, and I support on other suites whenever I’m needed. Alongside my IPC responsibilities I help with pre-admission assessments, medication management and completing and updating residents’ care plans.
I aim to be patient and understanding with every person I work with, or support. A smile goes a long way, and I enjoy building a strong rapport with residents and colleagues alike. The whole team here works hard and supports each other to deliver the best care to residents.
I love supporting residents to live their best life. As a nurse I feel it’s important to take a holistic approach to residents’ care – seeing them as a whole person. Good care is about taking into account a person’s physical, social, occupational and psychological needs.
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